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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
87%
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整體經驗

4.3

根據 1766 評論
87%
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Ratings Breakdown

1766評論

  • 5 星級
    1111
  • 4 星級
    353
  • 3 星級
    140
  • 2 星級
    87
  • 1 星級
    75

Great and clean

By

7月 06, 2021

club

The hotel remains clean and dust free. The customer service is very sweet and helpful and the guest do not disturbs each other. Very respectful

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horno de microhondas averiado

By

7月 02, 2021

le faltaba el plato jiratorio y no se podia utilizar

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Disappointed.

By

6月 30, 2021

Disappointed. I’m 56 years old and I have never encountered a hotel stay this dissatisfied with the owner of the hotel. The staff was able to pick up the pieces after the owner had no clue of his old hotel policy. I was staying at one of your competitors properties when I decided to move and stay at this holiday inn. My intent was to get a good nights rest I had an early start the next day. I made my reservations to stay at this property a day in advance. I arrived late a little after 11 PM I had an early start to leave the property at 4 AM. When I arrived at the hotel to check in I gave the hotel manager my reservation number she provided me with my room. When I wentTo my room they gave me a king size bed only, my reservation was for two queen beds. I came down to to inform management of their mistake and to get the room I reserved. At that time the owner was helping at the front desk with check-in’s. As I informed them of their mistake thinking the owner would resolve the problem by giving me the correct room I reserved. That’s when the problem started the owner informed me that basically the room I get is what is available. If that is the case why do I make a reservation? He stated that it is hotel policy That no matter what my reservation was for whatever the hotel has available that’s what room I get??? I have spent a lot of money at all I in G properties and not once have I ever encountered such a misinformed ownership and unaware of their own policies then this visit at the Holiday inn Ontario airport. Credit to his management staff the manager at the time resolved my problem with the wrong room given to me. She was very helpful in resolving the issue and apologizing for the owners rudeAnd arrogant behavior. It is safe to say I will not be recommending or staying at this property ever again. Horrible experience.

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Rooms stink

By

6月 30, 2021

club

First room smelled like an animal had been there switched to second room smelled worse. Took staff forever to come and switch rooms after I had been up and down twice to front desk.

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Comfortable bed

By

6月 29, 2021

Good nights sleep and liked the airport shuttle in the morning

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Good stay

By

6月 26, 2021

Close to university and unerversal studios was about an hour away. Panda inn was close. It was very clean and quiet.

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Outstanding

By

6月 24, 2021

Everything about this property was top notch. From the staff, to the shuttle driver. Excellent customer service and food as well. I will stay here again!

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Book your stay now

By

6月 22, 2021

I had a great stay here the other night. I’ve booked this hotel a few times before and have never had a problem rooms are clean and bathrooms are stocked with plenty of towels. The only thing I will say is the front desk, they are the first impression you get at the hotel the people behind your front desk should be a little more attentive kind. Just saying.

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Excellent stay

By

6月 21, 2021

club

The best ever stay. This is a quaint place and best refreshing stay.

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again great location, comfortable and quiet.

By

6月 21, 2021

club

Overall an outstanding stay. The staff was great and instructive on current events. Assisted with the new kiosk snack area, and by the way thanks for the choices in that area. It was extremely hot and the building was comfortable as temperature goes. Thank you again for a comfortable stay away from home, and feeling safe.

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2 wk stay

By

6月 20, 2021

club

Overall the experience was good. However the guest above me was up most of the night and the ceilings are thin so their walking around was extremely loud.

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Comfortable, Clean but Noisy

By

6月 16, 2021

club

Nice place to stay overall but there was a lot of door slamming all night with people going in and out. Thin walls and ceilings so you can hear a lot of activity. Overall, the rooms are clean and comfortable but recommend bringing ear plugs.

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