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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
87%
Recommander cet établissement

Impression générale

4,3

en fonction de 1772 avis
87%
Recommander cet établissement

Ratings Breakdown

1772avis

  • 5 Étoiles
    1116
  • 4 Étoiles
    354
  • 3 Étoiles
    140
  • 2 Étoiles
    87
  • 1 Étoiles
    75

Ok place

By

juillet 08, 2021

I had a good night but I guess with the pandemic customer service was limited and staff was ok not great

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Great Hotel

By

juillet 08, 2021

Would highly recommend. Staff and housekeeping are great

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Love the stay

By

juillet 08, 2021

We had a handicap room. Which made certain things too small.

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My stay at Holiday Inn-Ontario Airport

By

juillet 07, 2021

club

I was greeted by friendly staff at front desk and my check-in went very smooth. Room was very clean and orderly. I enjoyed my stay and highly recommend this hotel.

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Great experience

By

juillet 06, 2021

club

Room was clean and the area was quite, definitely would stay again

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Excelente servicio

By

juillet 06, 2021

Muy buena ambiente, limpieza y atención. Acceso por vías principales

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Great and clean

By

juillet 06, 2021

club

The hotel remains clean and dust free. The customer service is very sweet and helpful and the guest do not disturbs each other. Very respectful

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horno de microhondas averiado

By

juillet 02, 2021

le faltaba el plato jiratorio y no se podia utilizar

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Disappointed.

By

juin 30, 2021

Disappointed. I’m 56 years old and I have never encountered a hotel stay this dissatisfied with the owner of the hotel. The staff was able to pick up the pieces after the owner had no clue of his old hotel policy. I was staying at one of your competitors properties when I decided to move and stay at this holiday inn. My intent was to get a good nights rest I had an early start the next day. I made my reservations to stay at this property a day in advance. I arrived late a little after 11 PM I had an early start to leave the property at 4 AM. When I arrived at the hotel to check in I gave the hotel manager my reservation number she provided me with my room. When I wentTo my room they gave me a king size bed only, my reservation was for two queen beds. I came down to to inform management of their mistake and to get the room I reserved. At that time the owner was helping at the front desk with check-in’s. As I informed them of their mistake thinking the owner would resolve the problem by giving me the correct room I reserved. That’s when the problem started the owner informed me that basically the room I get is what is available. If that is the case why do I make a reservation? He stated that it is hotel policy That no matter what my reservation was for whatever the hotel has available that’s what room I get??? I have spent a lot of money at all I in G properties and not once have I ever encountered such a misinformed ownership and unaware of their own policies then this visit at the Holiday inn Ontario airport. Credit to his management staff the manager at the time resolved my problem with the wrong room given to me. She was very helpful in resolving the issue and apologizing for the owners rudeAnd arrogant behavior. It is safe to say I will not be recommending or staying at this property ever again. Horrible experience.

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Rooms stink

By

juin 30, 2021

club

First room smelled like an animal had been there switched to second room smelled worse. Took staff forever to come and switch rooms after I had been up and down twice to front desk.

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Comfortable bed

By

juin 29, 2021

Good nights sleep and liked the airport shuttle in the morning

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Good stay

By

juin 26, 2021

Close to university and unerversal studios was about an hour away. Panda inn was close. It was very clean and quiet.

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