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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
99%
Recommend This Property

Overall Experience

4.5

based on 622 reviews
99%
Recommend This Property

Ratings Breakdown

622reviews

  • 5 Stars
    385
  • 4 Stars
    203
  • 3 Stars
    25
  • 2 Stars
    6
  • 1 Stars
    3

NOISE FREE STAY

By

January 21, 2020

1. THE PLACE IS VERY QUITE AND THERE IS LITTLE NOISE
2. THE BEDS ARE VERY COMFORTABLE BUT WOULD RECOMMEND THAT IN SOME ROOMS YOU PUT KING SIZE BEDS
3. THE BREAKFAST VARIETY WAS FINE

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Great stay

By

January 18, 2020

I loved it! The staff were very friendly and professional , it was clean and beautiful scenery. Will definitely be back soon

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Caring supervisor

By

January 15, 2020

club

I was not happy at first. The lady at reception was not well coming. I stayed at holiday in byo in november last year and the service was superb through out. So I was surprised since I have always been treated well and felt at home.

I then complained to the supervisor by the name of Bernard who apologised and made my visit great again. Thank you Bernard.

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Excellent rooms

By

January 15, 2020

club

All good with nice rooms but breakfast is too expensive would recommend atleast 10usd equivalent

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Best hotel and staff

By

January 11, 2020

platinumelite

I wouldn't sleep anywhere else in Bulawayo . I enjoyed the zeal of the staff, the lovely rooms and food. Thank you Tarolyn, Catherine, Ruth, James, Bernard,Stanley. And some I didn't mention by names. We didn't even want to leave

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Great service

By

January 07, 2020

club

Great service received with friendly staff and food was good. Was able to relax

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Great service

By

January 06, 2020

club

friendly ,helpful staff, who made my stay pleasant ,and all issues that arose were quickly dealt with in a satisfying manner.

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Christmas Holiday stay

By

January 02, 2020

Overall great stay. Air conditioning needs to be modernized

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Mr

By

January 01, 2020

You need new modern television sets.
Your range of soft drinks was very limited eg no Diet Coke

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Area of improvement

By

December 30, 2019

I wouldn't have a problem with the Hotel provided you sort out the problem at the front desk (Reservation Department)- staff responsible for bookings.
- waiting 30 minutes while room is prepared
- booked for breakfast to be told isn't included
- booked for interlinking rooms to be told aren't available last minute.

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Noisy room

By

December 28, 2019

club

The room I got was very noisy and I could hardly sleep.

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The great escape to Bulawayo and the relaxing experience at Holiday Inn

By

December 27, 2019

The hotel is well located and easily accessible by road. The rooms are spacious and comfortable, though there is need to upgrade the power wall sockects to incorporate USB ports.
The restaurant was excellent with a variety of tasty dishes to choose from.
The staff very friendly and supportive right from check in to check out. It was value for money.
Despite the economic challenges, the hotel is raising its flag high and that is commendable

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