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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 846 reviews
80%
Recommend This Property

Ratings Breakdown

846reviews

  • 5 Stars
    395
  • 4 Stars
    223
  • 3 Stars
    95
  • 2 Stars
    74
  • 1 Stars
    59

Lovely Staff But Not Thorough

By

April 25, 2017

club

I love the hotel staff and have stayed there several times, but, service and competence not there which have caused me to miss April 21 flight, hotel stay out of the country was missed and I lost the money and had to pay higher rate for the Saturday night stay, book another hotel near Hobby due to missed flight because their 2:30 shuttle driver was not there, they collect and stack my mail for 3-4 months but telling me there is none which cost me thousands of dollars and left me stuck paying to stay at hotel for 2 extra months because I couldn't move until my retirement paperwork they were withholding from me was received, signed, and submitted. Told me I may have a package but each one didn't bother to bend down to get it but gave me a Manila envelope full of recent mail so I now am forced to pay over $200 to have the package shipped to my home in Panama. I was there to pay taxes, get large things shipped, so I was so busy and at fault for forgetting.

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Dated

By

April 19, 2017

Staff was super accommodating. They helped me out with my booking of the wrong holiday inn. Took me right in and got me a room. Room was decent. The wing I was in could definintly use an update.

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manager

By

April 17, 2017

great service all the way!!! your staff is very attentive, respectful and professional.

will continue to stay here for business or pleasure.

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Great value for price

By

April 16, 2017

club

Stayed one night due to a layover in Houston. Check in staff was friendly and helpful. Room was clean and beds were comfortable. Breakfast was pretty tasty. Shuttle to the airport was a plus.

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Is Good

By

April 12, 2017

Easy hassle free stay. You must write at least 50 characters for this field.

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good overnight stay

By

April 11, 2017

have stayed here before and will again. Lounge and restaurant decoy dated. Personnel are friendly.

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Comfy bed - no outlets- skip restaurant

By

April 10, 2017

club

Cheap and easy
Comfy bed
No outlets
Skip the overpriced blah breakfast

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IAH Hotel Fair Value and Price

By

April 10, 2017

platinumelite

This Holiday Inn is just okay in my opinion. I think my room was an old "SMOKING room that needed to be completely refreshed in the way of "soft" goods and the airport shuttle due to run every 30 minutes was so irregular no one could make sense of it, including the front desk staff. But, the value is good for the location.
Less cost by about $40.00 for comparable hotels, so think about it as a choice and it is off the main "drag" so a bit quieter.

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Great Value and Perfectly Located

By

April 07, 2017

club

I would highly recommend this HI property to anyone who enjoys personal service and a good price. The staff will bend over backwards to exceed your needs. The place is neat and clean and the restaurant is not only handy, but a great addition to something that is already nice!

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Good value

By

April 07, 2017

club

A great deal at a great price point, I would recommend this hotel for a short stay, especially for business.

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Good in a pinch

By

April 06, 2017

club

This property is located near the airport and along a busy highway. Due to the age of the property it is not as insulated from the noises of the local airport and traffic. It is however a great location for travel to and from IAH. I could not fault the staff as they did provide excellent service. The rooms are updated but power is still a problem like any older hotel you have to hunt for the few wall outlets inconveniently placed.

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Good location but in urgent need of update and cosmetic repairs

By

April 05, 2017

I stay on lots oh HI and IHG hotels.... this is one of the properties that needs refreshing maintenance / update the most.

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