Rated 4.3 out of 5 by 272
Rated 5.0 out of 5.0 by Verified Reviewer All a great experience other than dinner
For the most part the members in our party were not happy with their meal Personally, I had the fish and chips as did another member of our party and it was without question one of the poorest fish meals I have had.The service was good. As a result, we did not use the dining room again
June 26, 2016
Rated 3.0 out of 5.0 by Verified Reviewer Great Hotel, Poor Staff
This is my first poor review I have ever written for a hotel. Upon check in there was a line up, the lady in front of me finished with the staff member checking her in and walked away, I waited patiently to be called up as the staff member was shuffling papers. Finally after a couple minutes she motioned for me to come up, and without her saying anything else she said "Name". I told her my name and I have 4 rooms I was checking in under my name, she rolled her eyes and said I can see that. She never welcomed me or my business partners to the hotel, or acknowledged me as an IHG Rewards Club member. I was given my room key without any other direction, for example normally I will be told where the restaurant and other services are. Later that night we came downstairs for dinner and my coworker had a tag still attached to his shirt so because there was no staff member at the front counter he reached over and grabbed a pair of scissors, as he finished and was returning the scissors the same lady from earlier came out and he mentioned to her he had borrowed them and again rolled her eyes (obvious from across the lobby) and didn't say a single word to him. Check out was a much better experience, I mentioned my issues the lady apologized however I feel not sincerely enough if that makes sense. Restaurant was empty took 5 minutes to be seated as "the day shift left me all their dishes". Food was okay, drinks were also ok. Parking has no signage, however pricing is fair once everything was figured out, only 6'2" of clearance so cars and small SUVs only.
June 21, 2016
Rated 5.0 out of 5.0 by tatange Nice room with a view
Overall excellent service and attention to detail throughout my stay.
June 20, 2016