 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Open Gallery
Definitely the best hotel
ByPatrick204
December 21, 2021
We decided to stay at a hotel to have time to ourselves and we found the staff are perfect, we had a mess up and got free drinks on the house for it which is amazing. The white guy doing night shift is my favourite person, always the best with him and the breakfast for $10 each a night is cheap and super good. The hotels are always good and love the view of the rooms, one thing I wish that I could get is I’m a member now so I hope I can get deals on the rooms.
Worst staff member u ever meet name was mehdi
ByArsh
December 15, 2021
Worst staff member u ever meet name was mehdi. Dont know how to talk with people. Acted like he interrogating us.
Jets Game
ByBigred
December 09, 2021
Have answered in above text. Problems, room key cards, fitness room, washer and dryer.
Boys trip
ByNone
December 08, 2021
Excellent location and fair priced. All guys enjoyed stay
Excellent Stay
ByAngel
December 08, 2021
Stayed in hotel for medical reasons. Very clean hotel and room with personable staff. Highly recommend staying here.
Great stay
ByJay sims
December 01, 2021
Would give 10 if I could. Staff were cordial and hospitable! Overall, great stay!
Great bed
ByEasterntraveler
November 26, 2021
Walking distance from everything downtown, great value for your dollar!
General
ByThe robot guy
November 22, 2021
Understand there may be having issues finding people due to covid. Hoping all Holiday Inn hotels are not having this same issues.
Good Stay
ByMare78
November 16, 2021
Hotel in good location downtown, small parking lot, rooms are dated need an upgrade especially bathroom, but overall good quality.
Great!
ByTmassic
November 15, 2021
Honestly not much to complain about. It was a decent hotel for a reasonable price, located within walking distance of all major places.
Disappointed
ByJudeee
November 14, 2021
The location was perfect, however the cleanliness was only "fair". My colleague had to change rooms 3 times because of cleaning issues in each room. This was unsettling to me because I was now concerned about my room. We check out earlier than we wanted and checked into a different Holiday Inn (Airport West). Staying at the Airport West was worth the 20 min drive downtown!!!
Worst Customer service
ByDow Jones
November 12, 2021
* charged my card for the room after confirming room was prepaid, called three times, to three different people all said they would call back. Last lady finally called me back and assured me she was the one to talk to, told me that after digging deeper what happened was that the Initial card was declined, after being told it was already paid for. If I had that information during or prior to checking in, I could have dealt with that before I completed the project and while I was still in the city. I asked specifically if my card would only be used for Incidentals. Pretty disappointed.
Also got a room with a door that wouldn’t open with the card. Maintenance came and fixed the door by taking a whole piece out of the door that left a small gap between door and frame.
They also take full advantage of the restaurant being closed and charge $4.50 for a cup of MR Noodles, $4.00 for a pure leaf ice tea.