 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Great Service!
ByMaggiek22
08 December 2019
I want to commend the staff at the Mall of America IHG location. They graciously helped me fix my booking mistakes and kept my family together. The staff’s service is exemplary of the type of service I’ve seen throughout the IHG chain. In the past month and a half, I’ve stayed at four different IHG locations from Rochester, NY to Minneapolis MN. Thank you so much to all locations for the friendly, professional, and compassionate service at each of the four locations I’ve stayed at. Thanks!
Overall great experience
ByRobi
07 December 2019
There was a small miscommunication with one staff member who wasn’t very pleasant. However, the front desk staff and hotel manager were great to work with it and more than made up for it. The shuttle driver was also super pleasant and sweet. Overall a great experience and we will visit again!
Great hotel—close to airport and MOA
Byjnb5
06 December 2019
Great accommodations and service—staff is super friendly and helpful. New hotel so everything is still shiny too! The free shuttle to/from the airport and Mall of America is really nice (and a quick 10 min ride)—saved me some money on a rental car. I would definitely stay here again.
My mall of America experience
ByMaybe ke
03 December 2019
Had a good time the only problem was the showerhead damage on the wall but they gave me extra points so that was fine with me I would highly recommend this hotel staff was courteous and did everything they could to make my stay a five-star one.
new,clean,nice staff
ByVandy
03 December 2019
Very nice modern hotel. Conveniently located. I highly recommend.Comfortable beds. Very clean. I was able to get room last minute with out breaking the bank !
Convenient Location - Great Choice
ByRoadWarrior2603
03 December 2019
Excellent choice if you are a traveler in/out of MSP. Modern, clean property with a good breakfast. Can't go wrong with this location.
Satisfied Customer from the far north
ByScarface
01 December 2019
I travel on business often and regularly stay in IHG hotels If possible they are always my go to properties. The only negative comment I could possibly make on this location is there were numerous hairs in the bathroom sink from the previous occupant or ? They were definitely not mine as they were fairly long and I am pretty much bald.
Enjoyable stay
ByBroncis16
01 December 2019
Room...cleanliness was questionable. We picked up a menu from the front desk and when setting it down on the chase it fell between the chase and window. We had to move the lounger and found considerable lint/dust and a used(yes you could tell) used dental pick/flossing tool. YUCK! When turning around from that position in the room we could also see that someone had taped wraping paper to the wall above the closet. The door side of the bed had a stain between the pillows on both cases and also on the bed? We noticed this late so we worked around it. As for everything else it was good. We do however miss the fresh baked cookies that have been discontinued?
Breakfast was excellent.
Staff made an excellent pizza rrcomendation.
New HI Express, recommended
ByRonald
28 November 2019
New property, great bed and quiet room. Close to Mall of America and restaurants. Definitely worth your consideration.
Swimming pool
ByWhezzy
26 November 2019
The swimming pool was not a fun area. Cold in the swimming area and the water in the pool was freezing. The little kids didn’t even like to go in because it was so cold. We had to wear sweatshirts in the pool area. Anybody going with your family would recommend this not be the place for that reason. We talk to the manager twice and no changes. Not very accommodating we weren’t the only ones that were complaining about the cold Pool area and the freezing water.
This place ROCKS!
ByRhonda
26 November 2019
We were in Minneapolis/St. Paul for Business and pleasure. Our stay at this hotel was what we needed after travelling. We were amazed at how we lounged in our room and relaxed.
Outstanding!
ByCedric
25 November 2019
This place is amazing! If you want great quality with convenience for a great price, this place is it! The staff, the rooms, the breakfast - you couldn’t ask for a better experience.