 Guest Reviews
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97%
Recommend This Property
Overall Experience 4.7
97%
Recommend This Property
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Castro Valley Holiday Inn Express exceed my expectations
ByAmericaninLondon2017
19 October 2017
I had a wonderful stay at the Holiday Inn Express in Castro Valley last week. The room was large and very clean. The furniture was in excellent condition. The staff was very friendly and professional. I am extremely satisfied with this hotel.
Horrible experience
ByKatX9
01 October 2017
This was my experience on September 21, 2017 at the Castro Valley Holiday Inn Express:
The bed in my room had dirty sheets. The bed appeared to be freshly made. However, when I pulled back the covers, the sheets had been clearly used: the sheets felt oily, they were indentations were people had slept, and hair in the bed. I called the front desk for fresh sheets.the receptionist, brought up fresh sheets and handed them to me, so that I could make up the bed. She didn't volunteer to make the bed herself. The sheets were unfortunately too small, so I took them back downstairs to exchange them for a larger set of sheets. In talking with The receptionist, she assured me that the manager checks the beds and that the bed could not have possibly been dirty. She handed me another set of sheets, which I took back upstairs to make the bed again. Neither set of fresh sheets were oily, had hair, and when I made the bed there were no indentations. The sheets were fresh and clean, like they should have been in the first place.
I asked the receptionist to indicate to the manager that I would like to discuss the situation I encountered. The next morning I also spoke with the receptionist on duty and asked that the manager speak with me or contact me via cell phone or email. I have never heard from him.
And breakfast was a bad experience too.
I have traveled in third world countries, from the Americas, to the Middle East, Africa and Asia, and have never had such a bad experience...and certainly have never had such an experience anywhere else in my travels either. My advice: Go to another property. This one is mismanaged.
Review for stay
ByRosie
30 September 2017
I did not know there was a swimming pool or a exercise room. I would have liked a bar in the building or at least very close by.
Just okay
ByJannnnnnnnnnnnnnnnnnnnnnn
30 September 2017
Stayed here for conference lodging. Just an okay experience. Nothing special. Very noisy people in parking lot just below room kept me awake most of the night and had a very poor night's sleep - never a good thing when staying in a hotel.
Excellent place to stay
ByEllie
28 September 2017
They made me feel safe and comfortable
I always use Holiday Inn Express
Always first choice for me and my family
People that work there are very friendly and
Helpfull
The bed was so comfy I didn't want to leave
But I knew I'd be back again soon
Thank you for a great stay
Holiday Inn
ByGhost
22 September 2017
Beds comfortable, it would have been nice to ghhave a Managers reception{Happy Hour} like other Holiday Inns I have stayed at.
4 Night Stay
ByFaiza
21 September 2017
Enjoyed our 4 night stay at HIE Castro Valley! Staff was great especially the house-keeping supervisor and one of the managers (didn’t get him name but he drove an Infiniti) We arrived a couple hours before check-in and the house-keeping supervisor was really kind about getting us a room as soon as one was available which was within 10-15 minutes. This was a huge deal for us for we were traveling with two kids. There were a few minor hiccups with the pillows and bed sheets but they were resolved promptly. As a premium IHG member, I usually request a late checkout and it’s always been at 1 PM. However, the rep said late check-out will be at noon. I wasn't too happy about that but again, I’m not too concerned for the staff was great throughout our stay. Will defiantly recommend and stay again.
Comfortable bed and great service.
ByTom J
13 September 2017
The whole experience was wonderful. Great room, great service and very convenient location.
Breakfast Hours
ByAce28
09 September 2017
I stay at many HIE across California. Something I don't understand is when breakfast hours start at 6:30am, why are the preparers still putting the hot food out at 6:45am? We have places to be at early and Holiday competitors have breakfast available at 6am and they are prompt and prepared.
The other issue was the hot food was limited and not marked with what was in the service trays.
Awesome Holiday Inn Express
ByKirbyD
08 September 2017
Hotel was outstanding, food was great, room curtains truly blackout light for a great sleep in. Five star service!!
Great staff
By2kids10horses
08 September 2017
The staff knows me since I am a repeat visitor, and always takes good care of me!
comfortable and clean
Bylinda
01 September 2017
The hotel is nice and quite, The bed and sheets are very clean.