 Guest Reviews
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99%
Recommend This Property
Overall Experience 4.7
99%
Recommend This Property
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Good stay
ByLegends Coach
03 August 2016
I will be back in town next year for the same soccer tournament, and this hotel will be my first choice
Clean ample area room with very comfortable bed.
Byrdh913
01 August 2016
The room was a pretty fair value for the money. I always get a good value with IHG.
Attentive Staff
Byddblue016
27 July 2016
My husband and I were in town for a wedding and this HIE was within proximity to the ceremony and the reception which worked out great.
The staff … Elizabeth was amazing giving so many of us what seemed like personalized attention. All were accommodating, friendly, and put everyone in our party at ease.
The only major disappointment was the room. I have no idea what a regular room looks like but our "upgrade" in terms of layout was very strange … the jacuzzi was tucked into a corner of the sleeping area next to the media center which did not make it appealing. The bathroom … lighting was awful especially for putting on makeup or shaving. There was basically one overhead light that was on a motion detector and this is hilarious — if you have a sense of humor — the light would go off while you were in the shower and not moving enough so each time the bathroom would go pitch black. And with only one sink with poor light … we had a hard time getting ready. Thankfully there was a closet mirror.
We seemed to have been placed in a room to accommodate disabilities which in general is great to have those room types but for us … I think that's why the lighting was weird et al.
Other than our odd room … our stay was really nice because of the staff. It is safe, clean and comfortable.
close to hospital
Bydo-si-do
20 July 2016
family member was in local hospital near hotel. staff was understanding and sympathetic about situation. The first night i needed a room, there were none available. After that , i was able to get a room for each night needed. having a meal and coffee was helpful. thanks to the friendly staff.
Great Hotel
ByMe757
24 June 2016
Staff is very pleasant and helpful. Rooms were great.
Business Trip
ByRoadWarrior90269
13 June 2016
Room was clean and comfortable. Bed and pillows were really great. Price was higher than expected.
Nice place - newly remodeled
Bydaviddaviddavid22222
01 June 2016
Nice place, recently remodeled, request higher floor.
bad experience
ByLionel77
01 June 2016
if you are driving a truck do not book a room there you will not find parking anywhere
Great staff
Bylouru
30 May 2016
The hotel's been refurbished and is very comfortable, and the staff is wonderful. I would definitely stay here again!
Nice room and amenities
ByMargaret45
20 May 2016
Met most expectations, but cost a little high for area.
Well worth the stay
ByDoubleecho
06 May 2016
As the third time staying at this hotel, I have seen the same outstanding service every time. Great location to stay while working in Oakland area. Plenty of places to eat; good balance of fast food and sit down food. Plenty of activities; theater, golf, worship. Kind of half way between a San Francisco and Sacramento, lots to do. Major highway access
Friendly staff and comfortable room
Bygail 360
29 April 2016
You hotel was very accommodating to our wedding guests. Thank you for the attention you gave us.
Beautiful rooms with comfortable, dark rooms.
I enjoyed the high bar stools and counter in the great room where I could eat and work on my laptop first thing in the morning. Looking out to the beautiful flowers was pleasing. We hated to leave because everything was so relaxing.