 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Terrible Staff
ByBill
24 November 2020
I did not have one positive interaction with a staff member. Checking in, she didn't know what she was doing. At 6:30 am, asked if the coffee or minimal breakfast selection was ready, and she snapped at me. I asked for help with a billing concern, I tried to fix during the week, but was told that I had to wait until the last day, and that guy told me he was leaving and couldn't help, and the other person had not arrived yet. When I went to fix the billing concern, they charged the wrong card, and told me the person earlier in the week was wrong. The trash is overflowing, and the night time woman locked me outside, with broken door. What a rude and unhelpful group of people.
Handicap Room
ByPaul162
24 November 2020
As a Spire member who always stays at Holiday inns when I travel I also always reserve a king bed.
This stay I was placed in a handicap room with a queen size bed.
This is unacceptable.
When traveling back to that area I will not stay at that particular location
Great Shower and bath experience
ByAnge
22 November 2020
This location is convenient and affordable to visit my family in Malvern Pennsylvania because of Covid we chose to stay at this hotel is set up at their house
Good stay and hotel
ByFred 2020
18 November 2020
Great location and close to everything. Staff was plesant and hotel was clean.
Comfortable stay
ByKsotad
12 November 2020
Staff very friendly and hotel is clean. Nice outside area for kids to run around
One night close to home
ByMom of 4
12 November 2020
Overall stay was great. Hotel was clean, staff were friendly and organized. Location was great. Breakfast choices were very limited at 8:00 AM. This is understandable with the current pandemic, however we recently stayed at another Holiday Inn Express in Baltimore and they offered To-Go bags and you chose the content with the option of hot sandwiches. Other than the breakfast choices this was a great place to stay. I would recommend
comfortable and relaxing
ByBJ3151
11 November 2020
Clean sanitized rooms, neat and organized. Helpful and professional staff, weak WIFI experience.
Clean and Efficient
BySara
05 November 2020
Stayed for one night. First hotel stay during covid. Room was clean, check-in was efficient. No issues at all. Breakfast was choice of pre-wrapped stuff. Didn't look too good - chose to skip it.
Comfortable
ByNucey
01 November 2020
Liked it for the proximity to family members. I also am an IHG card holder so our room was free!! We loved that there was a nice restaurant walking distance. The pour House so we could eat with our relatives. The bathroom was a little small but I appreciate the fact with the use of large refillable shampoo and other bottles.
I don’t mind the annual fee on the credit card since I earn free rooms
Comfortable bed
BySinjer
28 October 2020
I appreciated the clean room, the fact the room had a microwave and a fridge. Ice machine on the same floor.
Escape an Open House
ByCivilEagle
21 October 2020
Went to hotel to stay for a couple of days while my house was being shown to prospective buyers. Hotel very conveniently located and it worked well for my needs.
Heads up- the “grab and go” breakfast is disappointing and the lobby coffee is hidden behind the front desk. I understand the COVID aspect, but all was Incredibly disappointing. I am glad I had the foresight to bring my own coffee K cups. Times are changing, the hotel was clean and adequate, considering the current constraints.
Friendly staff
ByScooter
15 October 2020
The Hotel was clean, and centrally located to many stores and shops and restraunts.