Rated 4.4 out of 5 by 459
Rated 5.0 out of 5.0 by jimmykell Great Breakfast
Great breakfast and great service, I would stay here again for sure.
November 23, 2015
Rated 5.0 out of 5.0 by Liberty Dave Great Service
We stayed @ the hotel under the Park and Fly plan..
It was perfect for your trip to Europe. On our return trip we received excellent service from our Van driver and the two desk clerks. Landy, Gaby and Angel -We returned on 11/14/15.
Great location & great service
November 20, 2015
Rated 5.0 out of 5.0 by reelndn1 Great comfy bed and great breakfast.
Wonderful staff, was greeted with a smile and made to feel at home. My wife and I truly enjoyed our stay and look forward too many more times staying at the hotel.
November 19, 2015
Rated 4.0 out of 5.0 by chuck1017 Ggreat room Poor Breakfast
The room was excellent quiet good bed shower was great lots of hot water.
The breakfast was probably;y the poorest we have had at a Holiday Inn Express.The eggs were over cooked and luke warm.Sausage was under-cooked and muffins were dry .Coffee was bitter .All in all not up to your usual standards
November 18, 2015
Rated 5.0 out of 5.0 by sdx2 Great Staff
As usual, we picked a HIE for our recent trip. And, as usual, the staff were, to a person, helpful, friendly and efficient. The breakfasts were great. The hotel was in good repair (we were very impressed that the "key" unlocked our room the first time inserted!--usually it takes several tries). The only problem was that the mattress I slept on was a little worn and lumpy. On the plus side, the pillows are excellent. Our room was dark--but I think that is usual for Phoenix -- we noticed that many public places were dark.
November 16, 2015
Rated 5.0 out of 5.0 by LisaD-WV Nice stay; staff was great
The staff were all friendly and helpful. Bed and pillows were comfortable. Bathroom was completely clean. The jacuzzi was wonderful with powerful jets, the best I've been in for a long time.
The only downside to this place was the fitness center. The treadmill didn't work well; they admitted it had problems. I didn't try other machines. There was also a weird smell in the room (not a sweaty smell, just weird). Other than that, I really enjoyed the place.
The location was perfect - less than 10 minutes to the airport terminals and about 10 minutes to downtown Phoenix. I ended up using the shuttle service back to the airport and it runs every 30 minutes in the morning - very convenient.
November 16, 2015
Rated 5.0 out of 5.0 by Babe from Wisconsin Convenience location and comfortable room
Everything was very comfortable. The one issue was the bathroom faucet, sliding around the counter and the shower was so hard to turn off.
November 12, 2015
Rated 2.0 out of 5.0 by Worker99999 Limited working elect. outlets
Room was OK, not like other HI Express rooms I've stayed in. Could not find an available working elect outlet near the bed to plug in cell phone. Felt like I would break off the bathroom sink faucet when I turned it on, very loose. Will stay at a different HI location next time.
November 10, 2015