 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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End of vacation
ByCJOK
April 29, 2021
We booked a room near Phoenix airport for the last night of our vacation. The hotel staff was very friendly and helpful. The room was clean and comfortable. The hot tub was not hot enough. And it was a little run down around the pool. Overall met our needs and was within our budget.
Not for tourists
ByChristianBD
April 29, 2021
This hotel is a standard Holiday Inn Express, but the service was not up to the usual standards. First, the airport shuttle is not marked as Holiday Inn Express but as running for a hotel next door. One of us arrived from the airport, but he was not able to board that shuttle. When the same driver came around a second time, he explained about calling the hotel for the pick-up. This was not made clear during the reservation, so that guest had to wait for more than an hour to finally get to the hotel.
Regarding the service, the rooms were not cleaned and the amenities not refilled unless we asked for it every day.
Breakfast was included, but the choices were very poor. You had to bring a bag to be able to take the food back to your room, and the hot option was a burrito that you had to microwave with an old-fashioned kind of microwave with a dial for duration.
Finally, the hotel is far out of town with only one restaurant nearby, so it is not a good choice for tourists.
Close to Airport
ByMickey53
April 27, 2021
Shuttle drivers were excellent. Front desk was not welcoming or friendly.
Great access to airport and exactly as advertised
Byfdpohio
April 26, 2021
This was a great place to stay the night before flying out of Sky Harbor International. Staff was really great help. Room was clean, as was the entire facility. One slight criticism was that the tub/shower combination was difficult for someone with a bad knee, and we would have preferred a walk-in shower rather than the tub/shower combo.
The Airport Shuttle allowed us to return the rental car the night before and avoid the rental car return center on the morning of the flight. HIGHLY recommend to return your car the night before flying out, and take the HIExpress free shuttle!
Not a happy traveler
ByGinger
April 26, 2021
This hotel, while clean, was not comfortable. The bed was terrible, breakfast was gross and the morning staff we encountered was not very friendly. We check out early and went to another hotel.
Reliable Comfort
Byrestlesstraveller
April 22, 2021
I've stayed at this property before, but not since COVID. The staff was friendly and helpful and I like the proximity to the airport. However, the hot tub was luke-warm and the the breakfast was underwhelming. I look forward to staying here after the pandemic to see if the standards go back up a little.
Nice Place to Stay
ByBuddy
April 21, 2021
The room was clean. The staff was excellent and helpful. The shuttle drivers were friendly and efficient. Had a great experience.
Extere COVID Protocols
ByWhoreallycares
April 21, 2021
I am an IHG Platinum Elite member and my first choice of property is always HI Express. It pains me to write this review.
I was extremely disappointed with my stay, mainly due to COVID protocols. I have stayed at four other hotels in the past 2 months (one IHG, 3 others) and found all to be a better experience than I had here. We were not informed that we would not receive daily housekeeping, and even more importantly what to do if we needed service. The continental breakfast was a joke. My son was staying at a hotel down the street that cleans the rooms daily and serves hot breakfast and dinner, yet this property puts out packaged muffins, two kinds of cereal and a few other things and calls it
breakfast. The only reason I gave my experience a 2 on value is that I was using points to pay for my stay. I was extremely disappointed, and before I book a HI Express in the future I will call ahead to the hotel to find out how they are handling COVID.
Excellent Location
ByHolmSqui
April 20, 2021
Easily accessible and great for a last-minute booking. Our room was lovely and spacious.
Bathtub full of water
ByJack1995
April 17, 2021
Bathtub full of water upon arrival. Rooms had not been quarantined between stays. Bad breakfast options, good coffee.
Outstanding services! Amazing rooms.!
ByJesus
April 16, 2021
This place I stay consistent due to how amazing they make you feel. The hiring they do their is what has everything flowing so well.
Nice Place
Byicstoday
April 16, 2021
We only stayed one night but all went well. Room was clean and neat. Bed and pillows good, sitting area could use a little help - not too comfortable.