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Holiday Inn Express & Suites Phoenix Airport

3401 E. University Dr. , Phoenix, Arizona 85034

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1477 reviews
92%
Recommend This Property

Ratings Breakdown

1477reviews

  • 5 Stars
    997
  • 4 Stars
    303
  • 3 Stars
    89
  • 2 Stars
    55
  • 1 Stars
    33

Just passing through

By

December 02, 2019

club

Had a 24 hour stay in Phoenix, had this hotel booked with milage, everything went smoothly and thebstaff recomennded where to get dinner and view town. Everything was clean and excellent.

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Great staff and anemities

By

December 02, 2019

club

Nice room, excellent breakfast options, comfy room.

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Terrible stay

By

December 01, 2019

Arrived at 7:30 pm and there was one front desk person and he was on the phone for almost 15 minutes before greeting us. We got checked in and I asked about scheduling the shuttle to the airport in the morning and he told me that I would have to call to do it. We went to our room (321) and it has an odor that was not inviting. I went back to the front desk and there were 2 employees and I told them that I needed to schedule the airport shuttle for the next morning and the same employee who told me I would have to call then told me that he could take care of it. He was able to schedule us for the 6 am shuttle that we needed. So what was the earlier comment about calling to schedule all about?
The room was clean and the latest bland boring modern wood and tile / wood floor. We were next to the elevator and the sound of the elevator going up and down all night was annoying. The music playing on the hotel speaker by the elevator was so loud that we could hear it our room. The beds were like sleeping cement and the pillows so old and soft that they gave no head support. The room odor persisted all night (musty smell like dried mattress urine) closest to the first bed.
TV and Coffee machine in the room worked.

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2 day stay

By

November 29, 2019

club

Highly recommendable. It gives comfort to all guests

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Great choice of hotels

By

November 29, 2019

Clean, comfortable, reasonable rates, great breakfast buffet, excellent customer service, prompt shuttle service to and from airport.

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Great bed and breakfast.

By

November 28, 2019

club

We were close to the airport and got there in plenty of time. Overall a great stay.

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Airport Stay

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November 27, 2019

platinumelite

Beds need work. Usual HIE breakfast. Service needs to be more on top of service needed at breakfast.

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Excellent Hotel by PHX airport

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November 25, 2019

platinumelite

Excellent modern hotel located near Phoenix Sky Airport.
Room was nice and bed was good. Pillows were comfortable and fluffy.
Breakfast was very good.

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Phoenix airport

By

November 20, 2019

Comfortable sleep, and great accommodations. I would recommend this hotel.

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Clean and quiet hotel

By

November 19, 2019

club

We had a very relaxing stay everything was clean greeted by some fresh baked cookies with a nice refreshing drink everyone was nice our room was cleaned every day...We stayed 4 days ... breakfast was good coffee with tasty we did not swim because we were busy everyday my husband did go out to the workout room he said there wasn't really a lot of different things to use other than that it was close to the expressway and worth the price...

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Convenient stop-over

By

November 16, 2019

platinumelite

Convenient location, timely shuttle service, familiar—and predictable quality.

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Decent

By

November 13, 2019

club

Fire alarms kept going off in the middle of the night. Other than that, it was a decent stay

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