 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
|
Great place to stay
ByAnluromi
July 07, 2022
The staff was very helpful and nice. Overall great experience.
Comfortable and clean
ByAnnie
June 27, 2022
Excellent service from the shuttle to the front desk staff to the housekeeping. Everyone was very nice, very helpful, and the hotel was modern and clean.
Current Management (David Lee) is Terrible!
ByPhotoGuy2022
June 22, 2022
Manager David Lee is the most unhelpful and arrogant person I’ve dealt with in the past two decades of travel. Hotel staff are a mix between fantastic and helpful to rude and disrespectful. I wouldn’t recommend this one Holiday Inn Express to anyone until current management is replaced.
Great Hotel!
ByBing054
June 21, 2022
I enjoyed staying at this property. The staff was very kind and helpful with the questions that I had. The rooms were clean. Breakfast was delicious and the eating area was clean as well. The surrounding area is pretty quiet. The overall location wasn’t too far from other restaurants/shopping center. I would absolutely stay here again.
Great breakfast & helpful employee
ByBethanyne
June 21, 2022
The breakfast is great - eggs, sausage (turkey & pork), biscuits & gravy, yogurt, fruit, oatmeal, etc - something for everyone! Also, the employee on duty when we arrived around 10 pm (I believe her name was Naomi) was the sweetest, most respectful person I have encountered in customer service in a LONG time. She understands hospitality!
Best stay ever
By
June 21, 2022
I really enjoyed my stay at this property. Comfortable bed, very clean room and bathroom. Great water pressure in the shower. Breakfast in the morning was superb. Over all my stay was the best
IN DIRE NEED OF CARPET CLEANING in/out of rooms
ByRudy
June 20, 2022
We have stayed at this hotel every time we have been to Phoenix for any overnight events, i.e travel, concerts, etc.
We stayed a month or two ago and decided we will give it one more chance "to clean up their act". The carpets are filthy enough so we contemplated wearing socks to bed, for bathroom trips.
We will no longer stay OR recommend this hotel until they get their act together.
It offers a great location to the airport with shuttle. "Safe" parking when leaving car.
great service
ByEr2boys
June 20, 2022
Like the breakfast, good location, laundry room and the computer desktop was helpful for me, room is clean and excellent service
Not Comfortable
ByRae987
June 15, 2022
I had recently stayed at this hotel with my family after our vacation. It was just to refresh before we headed home. On the second night we stayed, we had a bug inside our room, we had to deal with the situation and when we went to the front desk and explained what happened, the front clerk was very helpful and said she would talk to the manager in the morning. I never had anything like this happen. Upon check out I had told the morning desk clerk know we had a bug in our room, and he told me, "Well it's getting warm, and they come in and I will let my manager know and we can spray that room and the floor too." I felt like my stay wasn't worth it. I will not be staying at this location again. I left my information and have yet not been contacted about the situation. Very poor management that doesn't seem to care about their guests.
Comfortable Stay
Bymarz_67
June 14, 2022
We were here for one night. The staff we encountered were friendly, courteous, welcoming, knowledgeable. Room was clean, bed's were comfortable. Didn't have the complementary breakfast as it starts to early and ends to early. Would stay again.
Solid stay
ByAmyLosAngeles
June 04, 2022
Warm welcome upon arrival. Nice, clean, quiet room. Well stocked snack shop in lobby. Convenient location near airport. Free parking. This was our second stay at this property. Would recommend.
Carpets are stained in lots of places; a coat of paint in some areas would be nice
Bymusicmaker4the1
June 03, 2022
this hotel is really close to the airport which makes it ideal for business travel. Some of the maintenance items have slipped away (carpet cleaning, scuffs on walls, etc.) With a little elbow grease, this would be a great place to stay.