 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Phoenix Business Trip
Bycoolpants
August 04, 2016
The hotel staff was excellent. Very courteous and attentive. The hotel was under renovation at the time. I just didn't feel like I could relax. I also wanted to be closer to more restaurants. This property is located in the heart of a corporate district. I will continue to stay at IHG properties but this location just didn't work for me. I moved to another Holiday Inn Express closer to Arizona State U for closer options for dinner and entertainment.
Good Hotel - Small Issues
Bytracer24
August 02, 2016
The hotel is a fine hotel to stay in for an overnight. It will be much better when the construction is finished. Also, set your own alarm as we never received our wake up call. Otherwise, the staff is friendly, and the 24hour shuttle service is great! I also like they offer a parking package so you can leave your car, take the shuttle, and not deal with airport parking.
Very dissatisfied Priority Member
ByGene552843
July 30, 2016
This hotel was is so below your it's embarrassing. If this is what all your hotels were like you would never have our business.
A/C didn't work, furniture stained so bad I wouldn't sit in it, the cold water was so warm it was awful to brush my teeth. They were remodeling but about 5 years to late. When I spoke to the front desk about the A/C and she just brushed me off.
If it hadn't been do late we would have gone somewhere else.
Getting a facelift
Bypaganwoman
July 24, 2016
We have stayed at this hotel several times pre and post vacation for ease of getting to/from airport. It is a reliable reasonably priced hotel with a very good breakfast. This stay we noticed the major remodel that is occurring and it impacted the front desk area which had white dry board dust everywhere. I kind of felt sorry for the front desk people. But when this is over and the rooms are remodeled as well, this would be a great place again. We have always enjoyed staying here. Our next stay will not be until next May so we are looking forward to see the "new look"
Under Remodel
ByRaybuilds
July 22, 2016
The lobby is under renovation right now and we can't wait to see what it looks like when it is complete. The bed was extremely comfortable and the hotel is quiet for being so close to the airport.
too much dust
ByTrudyCloset
July 13, 2016
The hotel is undergoing renovations-the dust in the air was really hard on my allergies. The thermostat in the room didn't work properly, the wake up call went into voicemail after 1 ring, there was no cold water from the faucet…..and no I didn't ring maintenance for these issues, which was the response I got from the clerk as we were checking out at 6am.
Major Internal Construction Surprise
ByPaul M M
July 11, 2016
Hotel undergoing internal construction projects. This is not posted when you book your room, so book any future room at your own risk.
stay
Bypkdj12
July 02, 2016
Overall, good hotel for a short stay, close to the airport and shuttle service provided. Would stay at again if traveling in the Phoenix area. A little noisy but overall the room was clean and comfortable. Food locations are close and walking distance if you do not get the breakfast offered.
Middle of Renovations
BySBork
July 02, 2016
The hotel was in the middle of much needed renovations and upgrades. Things are worn out and dirty in areas where renovation wasn't going on.
Under construction
ByVacation for life
July 01, 2016
Our stay at the Holiday Inn was brief, less than 24 hours. Had a late arrival into the airport and too far to drive home, so we decided to reserve a room at a close hotel. Unfortunately, the property is under construction and we were unable to enjoy the comforts of a Holiday Inn. The noise level kept us from sleeping late after a long flight and a three hour time difference. The room was comfortable, although the A/C was very noisy and the temperature control did not seem to work efficiently.
The breakfast was really good, with a wide variety of items, including biscuits and gravy, a favorite.
UNDER CONSTRUCTION
Bysadvacation2
June 30, 2016
NO MENTION OF REMODELING MENTIONED ON PRIORITY CLUB WEBSITE. STATEMENT BY MANAGER THAT THE CONSTRUCTION WOULD NOT IMPACT STAY WAS TOTALLY IN CORRECT AND HE NEVER RESPONDED TO OUR COMPLAINT
stay
By
June 28, 2016
very good it was a short stay, there of business, should get more points llllllllllllllllllllllllllll