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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 2026 reviews
84%
Recommend This Property

Ratings Breakdown

2026reviews

  • 5 Stars
    907
  • 4 Stars
    674
  • 3 Stars
    211
  • 2 Stars
    122
  • 1 Stars
    112

Always a good stay

By

06 December 2019

platinumelite

Great staff, good location, this hotel never disappoints.

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Noise issue

By

03 December 2019

club

As previously stated we had half an hours sleep and when we complained no one followed it up.

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Excellent Hotel

By

01 December 2019

Stay here regular as a good friendly well Managed Hotel.

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Sleep well awake refreshed

By

27 November 2019

Great hotel to use before flying from Heathrow. Clean, secure parking and great value for money.

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Holiday

By

20 November 2019

club

We stayed for 1 night before we flew to Iceland the following day. I bought a hotel and airport parking package which was excellent value . The hotel was very close to the M4 and terminal 2. It was comfortable warm and very clean .The staff were very friendly and helpful. It was lovely to have a breakfast before leaving for the airport. Ideal hotel for staying close to Heathrow. I would defiantly stay there again if we flew from Heathrow again

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Perfect rest stop...

By

20 November 2019

club

Location was perfect, not too busy. Hotel was nice and everything was the way it should be. Clean, presentable, comfortable.

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The acoustic insulation needs to be improved

By

20 November 2019

club

The acoustic insulation of the room is poor. The voice from the neighbour room is very clear. And very unfortunate we are that both the two neighbour rooms that night were extremely noisy very late in night and early in the morning. Twice there were people wrongly knocked my door!! I can appreciate that it is not the hotel that done wrong.

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Comfortable bed and great service.

By

18 November 2019

platinumelite

Room is comfortable, as is the bed. Service is good, and friendly. Car parking is usually good, but can be cramped when hotel is very busy.

Tratt's needs to be refreshed, not enough visitors using it, which too often leads to early closing.

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Spacious and very neat room

By

18 November 2019

I loved everything about the hotel except that the breakfast was not what I expected. Lack of choices and quality

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Nice clean hotel

By

18 November 2019

Staff were attentive. Breakfast looked good for a hotel of this quality. The room was in a quiet area that allowed for rest before our flight. I liked the secure parking.

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No Working Internet Service

By

17 November 2019

No Working Internet Service. The front desk was ok but the manager or supervisor on duty acted like he was being bothered.
They kept on refreshing my internet page. No effort was made to contact Technical Support or resolve the issue. Very disappointing! I had to leave for the other Holiday Inn. I was still charged a full night though I left after check-inn since there was no internet.
Not what I expected

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Great Welcome

By

13 November 2019

Very good welcome as IHG Gold Card holder. The room was very nice. Only problem was the amount of people using the breakfast room all at the same time.

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