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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 1347 reviews
84%
Recommend This Property

Ratings Breakdown

1347reviews

  • 5 Stars
    560
  • 4 Stars
    489
  • 3 Stars
    143
  • 2 Stars
    87
  • 1 Stars
    68

Large rooms adequate for a family

By

16 August 2017

club

Rooms were of a decent size for a family wasn't expecting restaurant to be be a good price so was planning on going out for dinner but after a long day found the buffet meals on offer to be of good price and something for kids with a small play area. Breakfast was of good quality. This hotel is in good traveling distance from both Lego land and chessington world of adventure with other guests staying here that had visited either of the attractions

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Nice and comfortable rooms

By

16 August 2017

I highly recommend holiday inn hotel as the room and services are absolutely great. We only stayed for a night but really enjoyed it and the kids had a fantastic time. We here made to feel at home and never made feel uncomfortable on any way even considering that we have 4 yang children's. Overall we had a great time. Breakfast and restaurant was just perfect, and had a variety of food for everyone's. I will go again if I have to book a hotel in future. Barbara

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Perfect hotel stst

By

15 August 2017

club

Definitely recommend this hotel for cleanliness. With breakfast thrown in makes it value for money.

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Average

By

14 August 2017

club

Could do with a revamp in the rooms. Shower room was really nice. Not much choice for breakfast. Pull out bed was uncomfortable. Only 2 large towels in the room when it was set up for a family of 4. Overall not as good as other holiday inns I have stayed in. Staff very helpful.

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Great service and comfortable stay

By

14 August 2017

club

We recently stayed here for a mini break which was linked to our Legoland 2 day tickets. Staff were friendly and very helpful. Our room was clean and quiet which helped us all to have a good night's sleep. We had dinner and breakfast and we all were very happy with the service as both had buffet options and with young children there was no time to wait. Happy children equals Happy parents, which made our stay relaxing and not stressful all round. Would definitely recommend this hotel to friends and family.

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Holiday Inn Express T5

By

13 August 2017

Comfortable hotel. Poor breakfast selection. Akward to get to from T4

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Fantastic 3 star

By

12 August 2017

club

Couldn't believe it's a 3 star , absolutely fantastic hotel clean and modern. Staff are extremely polite and helpful and would definitely recommend to all friends and family. Thank you

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Lovely nights sleep

By

12 August 2017

club

Booked this hotel aa quick stop over for legoland.
Staff were very helpful and room was lovely. Great nights sleep quiet and no sound of airport noice.

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Great hotel

By

11 August 2017

Staff first class and the rooms are comfortable and relaxing. Disappointed to be only offered a single drink voucher despite having two rooms and being a gold member

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contacting the from desk

By

10 August 2017

club

I do not understand why you have to make contacting your front desk such an expensive option. I did email the front desk when I received the confirmation of my booking because you only confirmed one room booked when clearly I had booked two rooms. I did not get an e-mai. or phone call in response to my request. I found that not only incompetent but also extremely rude.

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Bed room ok shame staff weren't

By

07 August 2017

club

Treat horrible at dinner. Staff attitudes need amending not happy at all and you need to rethink what time you open for food as 6pm is too late for young children who are normally in bed by 7! And Xbox room was a joke.

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Uncomfortable poor quality food

By

05 August 2017

club

Wouldn't recommend this hotel very poor quality everything didn't get a proper sleep for four nights needed to search elsewhere for food.

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