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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 1273 reviews
84%
Recommend This Property

Ratings Breakdown

1273reviews

  • 5 Stars
    533
  • 4 Stars
    463
  • 3 Stars
    135
  • 2 Stars
    82
  • 1 Stars
    60

Affordable and convenient.

By

May 22, 2017

club

Close to Heathrow but affordable with parking. Good service from the staff at the desk and the restaurant.

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Mr G. & His Team

By

May 18, 2017

I arrived at 05:00 after a 30+ hour flight from New Zealand and I must admit I was not in the best of moods HOWEVER Mr G.,who was at the desk to greet me, understood and went to great lengths and showed amazing empathy to me to get me sorted out and comfortable. I thought that he is terrific and incredibly professional. An excellent person if I may say so. I was in my room with everything organised in no time at all. I am very grateful to Mr Gaurav.
When I awoke later that day I was met with other members of his team and to my amazement they too are just so helpful and able and eager to assist me I am inspired to write about them.
When I departed the following morning at 05:30 the night staff were really terrific too.
I cannot rate the staff highly enough for their empathy,efficiency, can-do attitude and kindness towards me and Yes I will stay there again definitely,Best wishes to you all from ,Ian Max.

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Heathrow T5

By

May 15, 2017

Very conveniently located for T5 but also very close to T1,2,3 and 4. I would recommend this location as it's probably a little cheaper being a few minutes further away but equally accessible. There's a buffet and an italian restaurant so you've got the opportunity to have dinner too.

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Not a typical holiday inn express

By

May 09, 2017

club

Check in stuff rude.
Slow service in restaurant but food was very good
Website not user friendly
Not adaptable to people wanting early breakfast

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Fire alarm

By

May 08, 2017

platinumelite

Everything would have been fine had the fire alarm not gone off.

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Friendly hotel

By

May 08, 2017

platinumelite

Staff were very friendly and helpful.hotel location is great and close to Terminal 5,being only avout a 15 min drive by shuttle .The shuttle was really convenient as it served only two hotels thus making it a quick circuit .
Warm breakfast is complimentary ,which is really great ,although there could be a bit more variety as it was the same every day.
Room was comfortable and quiet due to good glazing ,however beds nees an upgrade .

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Heathrow

By

May 07, 2017

Everything was very good but we were very surprised that we had to pay for the shuttle from Heathrow airport to the Heathrow T5 Hotel.

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Excellent Hotel

By

May 05, 2017

club

The hotel was excellent as usual. The low rate given to sleep quality has to do with me never sleeping well, especially when traveling the next morning. It had nothing to do with the hotel or its facilities.

As usual the place was clean and quiet. The food was delicious and plentiful, the staff discreet but helpful and courteous.

What's not to like?

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Good value

By

May 05, 2017

Good value and conveniently close to the airport. I got a free drink with my rewards club card and the staff was very friendly.

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Marathon package

By

May 04, 2017

Throughly recommend this package, a much needed and reasonably priced evening meal, good night sleep and coach in the morning to the start of the london marathon.

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Great Location

By

April 28, 2017

Hotel was easy to find, and was easy to get to T5 the next day.l Reception staff very friendly and helpful. Four booked in the room only towels for 3! The beds where very uncomfortable and the breakfast was poor.

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Stay

By

April 27, 2017

club

Fine place to stay, quiet, close to public transportation, good stay for price paid.

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