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Rated 4.0 out of 5 by 1029 reviewers.
Rated 4.0 out of 5.0 by Great for airport access Had to drop someone off at the airport. The hotel was very convenient. After a bit more sleep, woke to a nice breakfast. May 25, 2016
Rated 1.0 out of 5.0 by Avoid poor show/cheap nastyfood/sweaty rooms This hotel looks good..but it isn't. We stayed for two nights for a trip to Legoland this month, and its not family friendly like they say..the food is cheap and nasty. the cutlery looked like it hadn't been washed properly..not nice. The ONLY food available was curry, this isnt family friendly in my opinion. The main problem though was the air conditioning didn't work at all and no window can open in there, so the four of us where sweating all night, waking up uncomfortable, it isn't what we expected after viewing the hotel on the website. Also the pull out sofa bed was ancient and didnt sit right, just lucky it was my two small children who where sleeping there, or would have been seriously uncomfortable. Also a lot of noise in corridors at night, people arriving all times of the night from Heathrow, just all over NO GO. :( :( May 24, 2016
Rated 3.0 out of 5.0 by Great room but Poor Service During check in two members of staff were very rude to me and my partner, discussing what a problem we're causing to them, trying to make it difficult for us to pay for the room and then checking our ID's about 3 times trying to find a fault with them. Even though afterwards the room was brilliant and the lady who did our check out was extremely helpful, the check in spoiled our stay to an extent. May 21, 2016
Rated 2.0 out of 5.0 by Room was nice but service was disappointing After arriving in the early hours of the morning, the check in process was lengthy and slow. I was also disappointed to find that I would have to pay an additional (and what I consider to be quite extortionate) fee for parking my car at the hotel. Whilst the quality of the room was excellent, there was no option to open the window and the air conditioning was very lethargic and inefficient which affected our nights sleep. This stay was not what I would have expected based on my previous experiences of Holiday Inn May 20, 2016
Rated 4.0 out of 5.0 by good for families the hotel is very close to legoland. I really enjoyed a good breakfast before the day ahead. comfortable for adults May 19, 2016
Rated 5.0 out of 5.0 by Comfortable and great wi fi Good place to stay clean , friendly close to Heathrow May 16, 2016
Rated 5.0 out of 5.0 by Great for families Recent trip to Legoland was an ideal location. Great play area for kids, staff extremely helpful and attentive. Great breakfast. Would definitely recommend it to family and friends. May 14, 2016
Rated 1.0 out of 5.0 by Disability Issues Having booked an adjoining carers room I found on checking in that the adjoining room had been missed. The hotel was full and my disabled daughter had to sleep in the same room as my wife and I. The management, while apologising, did nothing to resolve the issue and instead tried to suggest that it was my fault for not asking for a revised reservation number when booking the adjoining carers room. I am a Spire Elite member and on this occasion realised how little the loyalty scheme actually means when you are a visiting customer. I complained to the customer reservation desk and they supposedly issued a complaint but I have heard NOTHING after 3 weeks. Bad hotel - avoid it. Usefulness of the loyalty programme is now a serious question mark for me. May 13, 2016
  • 2016-05-29 T14:10:53.908-05:00
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