Great location, small rooms and poor customer service
BySarah
2月 21, 2020
Hotel is in a great location, very central to many of Chicago's attractions. Room was very small, only room for two beds, no desk or anywhere to sit. Breakfasts were good but seating is limited. Found the staff on the desk to be very indifferent. Our room wasn't ready on check in (we were early) and we were told we'd be called when it was but no one rang and acted like they never had intended to when we went back about 3 hours later. Also had issues with the door lock and had to get our keys replaced at least 7 times and each time were made to feel like it was our fault the keys didn't work.
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Abcderfgg
ByKaustubh
2月 20, 2020
XyzTV da a ch jjhss CV NJ da sxchgf a fv hhcwsf sfffgj wddcyg. Trgh geesg.drgghh fd s DC ggghhh.
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Stay at Holiday Inn Express - Magnificent Mile
Bymkvenner
2月 20, 2020
My stay at the Holiday Inn Express - Magnificent Mile in Chicago was excellent. I was in town for a week on business, and the hotel fit all of my needs at a great value for the location and amenities. There is no restaurant in the building but plenty of options nearby, and there is a nice breakfast bar each day. I also utilized the small fitness center during my stay.
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Parking Bad
Bytraceym71
2月 19, 2020
There are very few parking options. Yes, I understand we are in downtown Chicago, but there isn't anyplace available for short term parking (to unload and turn the car over to the valet). Had to drive around the block several times, give up and park in a parking garage. Very frustrating.
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Inexpensive hotel, but not up to HI Express expectations
ByMLS123
2月 19, 2020
This is an older hotel that is converted to an HI Express. The location is great, but the staff was just OK. Overall, it didn't live up to my expectations for a Holiday Inn Express.
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Nice breakfast
ByBWood
2月 19, 2020
The stay was nice although the bathroom is really small. What made our stay better was the breakfast. Basically the only real downfall was the price of the valet parking at $50 per day.
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Great experience
ByDaniel
2月 18, 2020
Hotel was clean. Staff was very friendly. Room was clean as well as the entire hotel. Bed was comfortable. Offered a great breakfast with plenty of offerings. Never ran out of food as they were very attentive. Breakfast area was kept clean throughout the time they were open. Would recommend people to stay. I also enjoyed the hotel historical info that was throughout the hotel.
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Great staff, great location
ByJaybee62
2月 17, 2020
The staff here is excellent everyone from the check in to the breakfast staff, housekeeping and the "guy" who gave us directions. The rooms are small but clean and comfortable. Also, you are close to everything Chicago. I hope to stay again soon
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Great Location
ByJerry G
2月 17, 2020
The Location of this hotel is perfect. This was the smallest room that I have ever stayed in. Had to use the iron board for a desk and the hot water took forever to get to shower. Hotel is clean and staff is very polite and friendly.
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NBA All Star Weekend
ByTravelingYooper
2月 17, 2020
Good Location. SMALL room. SMALL Beds (Double). SMALL Bathroom, air vent didn't work and no counter top space at all, none! SMALL nightstand (one) and no desk or table, room is cramped! SMALL elevators with long wait times. Multiple stains on the curtains and lamp shade. Shower has a lot of dark stains in the grout. HMM? Housekeeping knocks on every door in the hallway EARLY-even with a late check out. WHY would you do that?! Valet was not able to park my standard size pick up so I parked it myself 2 blocks away. Breakfast items ran out and they had sausage gravy and no biscuits? so... Seems like they didn't know what they were doing or didn't care? I SAY STAY AWAY.
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Nice time in Chicago
ByAl heating and air
2月 17, 2020
Nice spot close to shopping. Walking distance from shopping and great food.
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NBA All Star Weekend
ByTravelingYooper
2月 17, 2020
Tiny Room and Bath with nowhere in bath or room to set anything down. Small Double beds and only one night stand. No desk or table. Horrible temperature control of shower water, either burning hot or ice cold. Breakfast items empty and a poor selection, staff didn't seem to care. I was on the 8th floor and could here a ton of street noise all night long. Only 1 ice machine located on the 2nd floor. Tiny Elevators with long wait times. Housekeeping knocks on your door early to ask you if you are checking out! What!!? Why??? They do this all the way down the hall so you are sure to be awoken early EVEN when you scheduled a late check out! They can't / won't park a standard pick-up, had to go park my self 2 blocks away so check first if your vehicle is an SUV or Pick Up. Valet staff was rude and sarcastic. ABSOLUTELY NOT IMPRESSED! Will not go back and will not recommend. Stay anywhere else. Sorry for the poor but HONEST review.
Great location, small rooms and poor customer service
BySarah
2月 21, 2020
Hotel is in a great location, very central to many of Chicago's attractions. Room was very small, only room for two beds, no desk or anywhere to sit. Breakfasts were good but seating is limited. Found the staff on the desk to be very indifferent. Our room wasn't ready on check in (we were early) and we were told we'd be called when it was but no one rang and acted like they never had intended to when we went back about 3 hours later. Also had issues with the door lock and had to get our keys replaced at least 7 times and each time were made to feel like it was our fault the keys didn't work.
Abcderfgg
ByKaustubh
2月 20, 2020
XyzTV da a ch jjhss CV NJ da sxchgf a fv hhcwsf sfffgj wddcyg. Trgh geesg.drgghh fd s DC ggghhh.
Stay at Holiday Inn Express - Magnificent Mile
Bymkvenner
2月 20, 2020
My stay at the Holiday Inn Express - Magnificent Mile in Chicago was excellent. I was in town for a week on business, and the hotel fit all of my needs at a great value for the location and amenities. There is no restaurant in the building but plenty of options nearby, and there is a nice breakfast bar each day. I also utilized the small fitness center during my stay.
Parking Bad
Bytraceym71
2月 19, 2020
There are very few parking options. Yes, I understand we are in downtown Chicago, but there isn't anyplace available for short term parking (to unload and turn the car over to the valet). Had to drive around the block several times, give up and park in a parking garage. Very frustrating.
Inexpensive hotel, but not up to HI Express expectations
ByMLS123
2月 19, 2020
This is an older hotel that is converted to an HI Express. The location is great, but the staff was just OK. Overall, it didn't live up to my expectations for a Holiday Inn Express.
Nice breakfast
ByBWood
2月 19, 2020
The stay was nice although the bathroom is really small. What made our stay better was the breakfast. Basically the only real downfall was the price of the valet parking at $50 per day.
Great experience
ByDaniel
2月 18, 2020
Hotel was clean. Staff was very friendly. Room was clean as well as the entire hotel. Bed was comfortable. Offered a great breakfast with plenty of offerings. Never ran out of food as they were very attentive. Breakfast area was kept clean throughout the time they were open. Would recommend people to stay. I also enjoyed the hotel historical info that was throughout the hotel.
Great staff, great location
ByJaybee62
2月 17, 2020
The staff here is excellent everyone from the check in to the breakfast staff, housekeeping and the "guy" who gave us directions. The rooms are small but clean and comfortable. Also, you are close to everything Chicago. I hope to stay again soon
Great Location
ByJerry G
2月 17, 2020
The Location of this hotel is perfect. This was the smallest room that I have ever stayed in. Had to use the iron board for a desk and the hot water took forever to get to shower. Hotel is clean and staff is very polite and friendly.
NBA All Star Weekend
ByTravelingYooper
2月 17, 2020
Good Location. SMALL room. SMALL Beds (Double). SMALL Bathroom, air vent didn't work and no counter top space at all, none! SMALL nightstand (one) and no desk or table, room is cramped! SMALL elevators with long wait times. Multiple stains on the curtains and lamp shade. Shower has a lot of dark stains in the grout. HMM? Housekeeping knocks on every door in the hallway EARLY-even with a late check out. WHY would you do that?! Valet was not able to park my standard size pick up so I parked it myself 2 blocks away. Breakfast items ran out and they had sausage gravy and no biscuits? so... Seems like they didn't know what they were doing or didn't care? I SAY STAY AWAY.
Nice time in Chicago
ByAl heating and air
2月 17, 2020
Nice spot close to shopping. Walking distance from shopping and great food.
NBA All Star Weekend
ByTravelingYooper
2月 17, 2020
Tiny Room and Bath with nowhere in bath or room to set anything down. Small Double beds and only one night stand. No desk or table. Horrible temperature control of shower water, either burning hot or ice cold. Breakfast items empty and a poor selection, staff didn't seem to care. I was on the 8th floor and could here a ton of street noise all night long. Only 1 ice machine located on the 2nd floor. Tiny Elevators with long wait times. Housekeeping knocks on your door early to ask you if you are checking out! What!!? Why??? They do this all the way down the hall so you are sure to be awoken early EVEN when you scheduled a late check out! They can't / won't park a standard pick-up, had to go park my self 2 blocks away so check first if your vehicle is an SUV or Pick Up. Valet staff was rude and sarcastic. ABSOLUTELY NOT IMPRESSED! Will not go back and will not recommend. Stay anywhere else. Sorry for the poor but HONEST review.