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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1264 reviews
86%
Recommend This Property

Ratings Breakdown

1264reviews

  • 5 Stars
    654
  • 4 Stars
    359
  • 3 Stars
    124
  • 2 Stars
    66
  • 1 Stars
    61

Great location

By

29 May 2017

Stayed using rewards night for 3 nights in May.
The hotel is in a fantastic spot to walk all of the sites in Chicago and an excellent base.Plenty of places to eat nearby.
Staff very friendly and helpful.
Hotel itself a little dated but room was extremely clean and tidy with comfy bed as well as being quiet.
Room allocated was on the small side but ok.
Breakfast adequate and in line with other Express hotels we stayed at during our trip but feels too manufactured.
No peppermint tea for example.
Would stay here again though as the location out weighs any of the minor areas mentioned above.

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Rooms to small

By

25 May 2017

Rooms too small for the price compared to other holiday inn locations. Very small bathrooms. No very impressed with size. Staff was great. Breakfast should probably be served much earlier for early travelers that have to depart much earlier that 6 am. We definitely couldn't bring children along. Didn't like air vent blowing directly on bed.

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A good position in the heart of Chicago

By

25 May 2017

platinumelite

Front desk is nice, room is small but clean. Overall a good experiences. $56 valet parking is not cheap.

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Very Clean

By

25 May 2017

We came up for a family weekend and a baseball game. This hotel was in a great location. We asked for a room with a sofa and got a room with a bench. My son was going to sleep on the sofa but ended up sleeping on the floor. So that kinda sucked. The room was also kinda small.. but that's ok too. He also went down for breakfast about 9:30 and everything was being put away early. Just more inconvenient than anything. Everyone was friendly enough and it was very clean! We are planning on staying again in July.

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Unimpressed Business Traveller

By

24 May 2017

club

The rooms are small, no nightstand. Dresser almost non-existant and placed in small closet. The only bathroom shelf space was a 3"x20" shelf over the sink. Room completely unsat for extended stays, as was my case.

The air handlers outside made sleep difficult.

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good experience

By

22 May 2017

club

the bed is comfortable, but the outside is not very quiet. And the breakfast needs to be more diverse. But the service staffs are very friendly.

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Great Location.....Close to eveything!!!!

By

21 May 2017

excellent place to stay and close to everything. was a great experience. have stayed there several times in the past and plan on staying several more times.

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Good Hotel

By

18 May 2017

platinumelite

Modern interior in a historic hotel. Courteous and friendly staff.

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Great location and great service

By

16 May 2017

platinumelite

Great comfortable stay, very close to the places to visit, reasonable price, good staff, good night sleep. what else you expect?

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Friendly smiles and great service

By

16 May 2017

club

I chose this location due to the parking being cheaper than most. This hotel offers 24 hour in

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Great location!

By

15 May 2017

club

Perfect for seeing the city! Parking valet was convenient,which is a big deal in this city, Rooms were very clean and breakfast was nice!

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Excelente opcion de alojamiento

By

14 May 2017

platinumelite

Excelente ubicación, cerca de restaurantes, almacenes, supermercados, tiendas, metros y autobuses. A unos metros de la Madison Ave. Personal atento, buen desayuno, limpio y cómodo. Las habitaciones un poco pequeñas pero sin problema. Recome dado.

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