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Holiday Inn Express & Suites Detroit-Novi

39675 W 12 Mile Rd , Novi, Michigan 48377

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
92%
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整體經驗

4.5

根據 963 評論
92%
推薦此物業

Ratings Breakdown

963評論

  • 5 星級
    649
  • 4 星級
    200
  • 3 星級
    58
  • 2 星級
    25
  • 1 星級
    31

Best stay

By

11月 14, 2020

I loved the stay. My kids enjoyed the pool. The front desk staff was very friendly. I would do another visit

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Stay in Detroit/Novi

By

10月 30, 2020

Excellent and treated very well as I always am. Traveling on business, many places near by for food and entertainment. The staff are always friendly and welcome with an open smile. Myself being Spire status they always give an upgrade if one is available. I will continue to stay at IHG for all of my traveling ventures.

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Quiet

By

10月 28, 2020

club

Nice place, clean and quiet. front desk clerk could have been a bit nicer.

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Reasonably comfortable, clean and up to date.

By

10月 28, 2020

One good thing about this location, is that it is quiet. A real plus. During this pandemic, the breakfast provided is a "Grab

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Not a great experience

By

10月 22, 2020

Food from a previous guest was left in the refrigerator. Pretty disgusting. Although we are Spire Elite, no room upgrade was offered until we complained about the food in the refrigerator. The hotel was not very busy, either. We have to return to this city for a meeting this weekend, and are paying for a different hotel instead of using points again. Very disappointing.

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Poor customer service

By

10月 21, 2020

club

Booked a room in advance, confirmed and paid for a king size room with jacuzzi tub and arrived to find out I didn’t have that room.

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Professional customer service and comfortable bed

By

10月 21, 2020

club

My overall stay was pleasant. Sue the GSR was very pleasant and professional. The room was clean, and comfortable. There was a problem with noisy guest but the front desk handled the situation very well. I would stay here again.

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Highly Dissatisfied

By

10月 19, 2020

club

My wife and I were looking for a hotel that had a nice jacuzzi sweet to celebrate Sweetest Day and to get away from the mental exhaustion of work. Upon entering our room, the bathroom smelled like weed, like fresh weed. There was a random dry-wall that looked like it was just put up but had no paint on it. The headboard was literally falling apart and the “leather” was falling into our bed! The remote control was sticky and when I used a towel to clean it, the towel was filthy. It smelled like old Cheerios in the room and the hot tub had a crack on the outside. This whole room was trash and I was highly upset. The only reason we came was to relax in the hot in and eat some good nearby food!! Needless to say we didn’t make it through the night and we left! The cleaning in that place was a joke.

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Cozy, convivial, efficient, and inexpensive

By

9月 30, 2020

club

A mostly perfect stay; my only critique would be of the lack of eggs and bacon at breakfast.

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Comfortable bed and clean room

By

9月 29, 2020

club

The room was very clean and enjoyed the jacuzzi. Check in was quick and easy. The staff was friendly and helpful.

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Cleanliness and Service

By

9月 29, 2020

club

The staff was amazing they handled all my special requests and were friendly. My room was clean and comfortable. The cleaning staff was always visible making sure the hotel was clean.

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Novi HIE Review

By

9月 21, 2020

I've stayed at this location on and off for about 3 months so far. The location is great and quite. The staff are great and being able to schedule cleaning days is a plus.

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