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Holiday Inn Express & Suites Detroit-Novi

39675 W 12 Mile Rd , Novi, Michigan 48377

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
89%
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整體經驗

4.4

根據 1109 評論
89%
推薦此物業

Ratings Breakdown

1109評論

  • 5 星級
    725
  • 4 星級
    225
  • 3 星級
    77
  • 2 星級
    35
  • 1 星級
    47

My whole purpose couldn’t even be done

By

7月 05, 2022

club

I brought my best friend as a retirement gift. Got all the kind of stuff for a spa day And the bathtub wouldn’t hold water. The headboard was all shambles with cuts of stuff peeling off. The floors are dirty. It just wasn’t pleasant at all. The tablet a little bit when I could get water in it.
The room wouldn’t hold temperature like it should so we didn’t sleep very well because it got too hot.
I won’t ever stay there again. I was very disappointed.

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Comfortable and very accommodating

By

6月 28, 2022

club

The hotel was very cute from the outside and was very clean in. Front staff was very kind and attentive. The first room I was checked in to had a broken AC unit, which they immediately moved my room and made sure everything else was ok. Hotel staff went above and beyond to make sure my stay was unique and enjoyable.

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Very Disappointed

By

6月 21, 2022

Waited close to 5 hours to check in. Pool was closed. Room wasn't even done being cleaned. Lobby was full of people waiting. Pancake machine was broke. No bible in the room. Not happy at all with the customer service.

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EVERYTHING IS BROKEN OR DOES NOT WORK

By

6月 11, 2022

Stayed at this hotel for just over a month.

The hotel was being remodeled. Thank Goodness.
I stayed in 3 different rooms. Reason - things that did not work in the rooms
Air C
Toilet would not stop running.
Lights not working
Refrigerator constantly froze everything I put in it but it would turn down.
TV had my favorite news channel blocked out in one room (available in others). staff could not fix it.
probably other stuff I forgot.
Room went for DAYS WITH NO CLEANING.

Calls to front desk mostly went unfixed. I doubt it was their fault.

Anyway- this WAS HANDS DOWN WORST IHG HOTEL I HAVE EVER STAYED AT. I have stayed at many in the US and several offshore. Elite for years and I travel for work.


Apparently no or not much of a Maint dept. Instead of fixing

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Nice Hotel Staff

By

6月 11, 2022

My stay this time was great. Sue at the front desk is very knowledgeable about the hotel system. She is responsible and friendly. Breakfast was great. Ann always makes this area shine. Telma does a great job making the room super clean.

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Nice facility

By

6月 05, 2022

This location was very clean and the staff was very friendly and accommodating.

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Smooth and Comfortable Stay for Business

By

6月 04, 2022

My stay was during a 3 day business trip. The check in was smooth, staff was friendly. Room was clean and comfortable. I really appreciated the fact that the a/c unit was working great. The thermostat kept the room at a very comfortable temperature and it was easy to control.

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Good location

By

6月 01, 2022

Good location if you have a need to be in this area. Near lots of restaurants and shopping.

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nice stay

By

6月 01, 2022

The staff and property were nice as always. I stay at a lot of IHG properties and this one was one of the better ones. there is not much more to say. I would go back if I was in the area.I would also recommend this to my colleagues.

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Comfortable, quiet, clean and friendly staff

By

5月 31, 2022

This is a great location. Clean rooms, comfortable beds and super friendly staff. We had a great stay!

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Clean facility and Great customer service

By

5月 27, 2022

Upon arrival I felt appreciated as a customer the staff was very professional and helpful. I stayed for 3 days and each day the breakfast options were great and the food was excellent. Staff kept the area cleaned and stocked with plenty of food for the guests. The room was spacious and comfortable and provided many amenities. Over all my stay here was a pleasant experience and met my needs. I highly recommend this property and will definitely stay here again!

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Cleanliness issues

By

5月 05, 2022

Room not clean and carpet soiled (sticky) Mattress terrible!

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