Uncomfortable bed. Everything else was good. Clean room and great location to activities and walking distance to river.
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Great location, awful billing experience
ByUSPA
11月 04, 2020
It took 6 conversations and three phone calls to get my rooms billed properly. Very frustrating when you come to Pittsburgh on business and the hotel checking and billing is the most stressful part of the trip. The "manager" said she was adding a "ton" of points to my IHG account. That didn't happen either
Staff was great, clean room. Bed was uncomfortable and room was loud from highway and trains. Hotel was noisy. Price was good.
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Good service
ByJojo
10月 20, 2020
I felt the rate was quite good for staying at downtown Pittsburgh. Being able to walk to sporting events, bars, theatres and restaurants is a big plus.
The bed was a nice surprise. Usually I do not sleep well at hotels due to the beds being uncomfortable. I had an exceptionally good night of sleep at the holiday in
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Really disappointed
Bytenamarie702
10月 05, 2020
They would not let us check in until precisely at 3 pm, though we were told there was plenty of room at the hotel. We were 20 minutes early
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Great Service with modern and sleek environment.
ByIvan24
10月 04, 2020
Visited the North Shore location this past weekend! It provided the best amenities with competitive rates. We arrived in late and the staff was very friendly with providing help with parking and local food spots. I will be making sure to continue lodging here whilst on the road for business in Pittsburgh.
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my stay
ByMstock
10月 04, 2020
we were looking for a place to spend some time while seeing pittsburgh. I was a little shocked at the room price and still having to pay for parking. I'm guessing it's because it's downtown and maybe during normal circumstances parking may be difficult? The room wasn't clean by most hotel standards when we arrived and the associate checking us in was quite rude. We did envoy the morning and day staff. They were kind and helpful and didn't make us feel like we were being a pain for asking for coffee and towels. The beds were comfortable and the water was hot.
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Great stay
ByMrsabron83
10月 01, 2020
We loved the room and the view was beautiful!! The staff were absolutely wonderful.
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Great customer service and amazing bed
ByDee0419
9月 29, 2020
I needed a room quickly due to a medical emergency and they quickly accommodated me. Very pleasant staff and extremely comfortable bed. Spacious room and big bathroom. Stayed in a king leisure room.
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Poor service and dirty hotel
ByAnonymous
9月 29, 2020
The rooms were not clean, the service was terrible. Was over charged for the rooms and when approached about it I was called a liar. Would never stay there again.
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Awesome location and clean rooms
ByJennie
9月 29, 2020
If you want to be within walking distance to everything in the city, this hotel is definitely the place to go. You’re minutesfrom downtown, the north shore, randyland, mattress factory, parks, bike riding, and so much more. All the best restaurants are available to you. The rooms are super clean and the staff is so friendly and accommodating. It’s not the greatest value but that’s what you get for such a great location!
Uncomfortable bed
ByCrystal
11月 11, 2020
Uncomfortable bed. Everything else was good. Clean room and great location to activities and walking distance to river.
Great location, awful billing experience
ByUSPA
11月 04, 2020
It took 6 conversations and three phone calls to get my rooms billed properly. Very frustrating when you come to Pittsburgh on business and the hotel checking and billing is the most stressful part of the trip. The "manager" said she was adding a "ton" of points to my IHG account. That didn't happen either
Comfortable bed
ByDude
10月 28, 2020
Overall pleased........................................
Good Value
ByStephanie
10月 24, 2020
Staff was great, clean room. Bed was uncomfortable and room was loud from highway and trains. Hotel was noisy. Price was good.
Good service
ByJojo
10月 20, 2020
I felt the rate was quite good for staying at downtown Pittsburgh. Being able to walk to sporting events, bars, theatres and restaurants is a big plus.
The bed was a nice surprise. Usually I do not sleep well at hotels due to the beds being uncomfortable. I had an exceptionally good night of sleep at the holiday in
Really disappointed
Bytenamarie702
10月 05, 2020
They would not let us check in until precisely at 3 pm, though we were told there was plenty of room at the hotel. We were 20 minutes early
Great Service with modern and sleek environment.
ByIvan24
10月 04, 2020
Visited the North Shore location this past weekend! It provided the best amenities with competitive rates. We arrived in late and the staff was very friendly with providing help with parking and local food spots. I will be making sure to continue lodging here whilst on the road for business in Pittsburgh.
my stay
ByMstock
10月 04, 2020
we were looking for a place to spend some time while seeing pittsburgh. I was a little shocked at the room price and still having to pay for parking. I'm guessing it's because it's downtown and maybe during normal circumstances parking may be difficult? The room wasn't clean by most hotel standards when we arrived and the associate checking us in was quite rude. We did envoy the morning and day staff. They were kind and helpful and didn't make us feel like we were being a pain for asking for coffee and towels. The beds were comfortable and the water was hot.
Great stay
ByMrsabron83
10月 01, 2020
We loved the room and the view was beautiful!! The staff were absolutely wonderful.
Great customer service and amazing bed
ByDee0419
9月 29, 2020
I needed a room quickly due to a medical emergency and they quickly accommodated me. Very pleasant staff and extremely comfortable bed. Spacious room and big bathroom. Stayed in a king leisure room.
Poor service and dirty hotel
ByAnonymous
9月 29, 2020
The rooms were not clean, the service was terrible. Was over charged for the rooms and when approached about it I was called a liar. Would never stay there again.
Awesome location and clean rooms
ByJennie
9月 29, 2020
If you want to be within walking distance to everything in the city, this hotel is definitely the place to go. You’re minutesfrom downtown, the north shore, randyland, mattress factory, parks, bike riding, and so much more. All the best restaurants are available to you. The rooms are super clean and the staff is so friendly and accommodating. It’s not the greatest value but that’s what you get for such a great location!