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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 244 reviews
91%
Recommend This Property

Ratings Breakdown

244reviews

  • 5 Stars
    172
  • 4 Stars
    50
  • 3 Stars
    13
  • 2 Stars
    7
  • 1 Stars
    2

GREAT OVERALL STAY

By

January 16, 2017

platinumelite

ALWAYS A GREAT STAY AND LOCATION. STAFF VERY ATTENTIVE.

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Great service

By

January 11, 2017

club

The only thing that was bad is when we got in our room. There was gum in a wrapper that someone used on the bed. The staff was very accommodating and nice.

Posted byHotelStaff
January 12, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dwayne W Guest Relations Coordinator
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Excellent location

By

January 11, 2017

The hotel stay was excellent all around. The parking was very simple, and the location was very close to the stadiums.

Posted byHotelStaff
January 14, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as a Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dwayne W. Guest Relations Coordinator
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Exactly what I would Expect

By

January 10, 2017

club

Everything fell into the brand standard. The only thing that didn't't fall into place was I was not greated or acknowledged for being an IHG Rewards member even with using one of my Rewards Nights for my stay.

Posted byHotelStaff
January 16, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We are sorry that you were not greeted as an IHG Rewards Club member and we will make sure that next time the staff is made aware. We hope you will visit us again. Sincerely, Dwayne W. Guest Relations Coordinator
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best stay

By

January 10, 2017

platinumelite

very nice and clean and very friendly..would recommend this site very pleased. will stay here again

Posted byHotelStaff
January 12, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dwayne W. Guest Relations Coordinator
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December 2016

By

January 09, 2017

platinumelite

Great hotel but $21 parking fee. Amenities include small pool suitable for kids, fitness center with cardio equipment, complimentary breakfast with some variety, nearby pub and directly across street from baseball stadium.

Posted byHotelStaff
January 12, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dwayne W. Guest Relations Coordinator
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Hidden Gem on The North Shore

By

January 09, 2017

platinumelite

Tucked back at the corner of Federal Street and General Robinson Way is the fabulous Holiday Inn Express and Suites!

This hotel is so fresh and so clean with an amazing staff! I absolutely love to stay here!

Posted byHotelStaff
January 12, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dwayne W. Guest Relations Coordinator
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Great Hotel

By

January 05, 2017

This is one of the nicest HIE I have stayed at. The hotel is modern and very clean. Hotel staff are all amazing. Great location within walking distance to many great restaurants and the stadium.

Posted byHotelStaff
January 07, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Natalia, C Front Office Manager
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Good place for the night

By

January 05, 2017

platinumelite

I booked the hotel based on the reviews and hotel descriptions. I was expecting more than just regular holiday inn and suite. I booked a king suite and it is not any different from a regular room. The hotel is also not any different from other hiloday inn.

Posted byHotelStaff
January 07, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Natalia, C Front Office Manager
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Nice

By

January 04, 2017

Staying for NYE so I didn't have to drive home and not get into a car wreck with a drunk driver

Posted byHotelStaff
January 07, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Natalia, C Front Office Manager
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Short Stay But Great

By

January 02, 2017

Wonderful hotel, very clean extremely friendly staff

Posted byHotelStaff
January 05, 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Natalia, C Front Office Manager
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Nice hotel

By

January 02, 2017

club

Very clean and comfortable. No coffe mugs for the kuerig so that was annoying but coffee available in the lobby.

Posted byHotelStaff
January 05, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We do apologize for not being able to provide mugs in the room, it is a brand standard to have the 1 time use cups. We hope you will visit us again. Sincerely, Natalia, C Front Office Manager
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