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Rated 4.1 out of 5 by 319 reviewers.
Rated 2.0 out of 5.0 by I hope it will improve I did not give this hotel a good rating, but it is almost impossible to rate this HIE. They are doing a lot of upgrading and repairing. Workmen taking out lights, rooms being painted, new furniture. We did have to walk around the workers, but they were very courteous. They were using the conference room for the breakfast room, since the regular room was being upgraded. The hotel is not in the best neighborhood. People were sitting outside that weren't staying at the hotel and the outside needed a sweeping badly. Most of the desk were great, only one with a lousy attitude slipped in. Irving, their maintenance guy was the best! Would I go back? Probably, just to see the improvements. April 13, 2015
Rated 4.0 out of 5.0 by good had great stay it was clean and very comfortable. The halls were being renovated and should look great. April 13, 2015
Rated 3.0 out of 5.0 by Just Fix The Phones! Just fix the phones so outgoing calls can be made! April 13, 2015
Rated 5.0 out of 5.0 happy I would recommend this hotel to any one staying in the Baltimore ares. The staff were very helpful and the room was very nice April 12, 2015
Rated 2.0 out of 5.0 by Hotel was a mess Hotel was filthy and not much else to say and i have to write 50 characters to be able to close this out April 11, 2015
Rated 4.0 out of 5.0 by Great breakfast and excellent staff !!! Overall our experience at the Holiday Inn Express was a very good one. The staff was excellent when we checked in and when we checked out. The staff greeted us pleasantly and provided us with all the information that we needed for our stay. When we checked out we received the same excellent treatment. The free breakfast was excellent and had a nice variety of foods to choose from. Everything was fresh and the quantity and quality was very good. The room was very clean and spacious. However, the curtains in the room needed to be replaced because they had holes in them. Our refrigerator did not work properly and did not provide the necessary coolness that was needed. There was not nearly enough amenities (soap, lotion, shampoo) for two guests. Parking price is too expensive. April 11, 2015
Rated 5.0 out of 5.0 by Very nice and clean hotel Hotel is very clean and comfortable. Friendly and courteous staff. April 6, 2015
Rated 4.0 out of 5.0 by Nice stay but... The only small complaint I had about the hotel was pick up at the cruise terminal. Not sure how you allowed a driver to have off on a cruise day, but someone was asleep doing the schedule. It was very cold and due to only having one driver we ended up waiting outside in the cold for 2 hours. For my family it was not bad aggravating, but not life altering. Yet for the families with small children this was unacceptable. I do not understand how you allow this to happen. I felt horrible for the one driver you left to scurry people back and forth between the terminal. I hope you give that guy a raise he was doing his best to calm people down and get luggage loaded and people back and forth as quick as legally possible. He was stretched due to the high amount of people needing to be picked up and delivered. I still recommend this hotel to others, but was disappointed in the email from the manager and the lack of care from anyone but the driver. I hope this never happens to anyone else. As a travel agent I try to give the best hotels to my clients and would of been embarrassed had I sent a client here and that happened. April 6, 2015
  • 2015-04-17T13:16:53.485-05:00
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