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Rated 3.9 out of 5 by 59 reviewers.
Rated 5.0 out of 5.0 by Great location. Clean rooms The rooms were spacious and clean as well as the common areas of the hotel. Breakfast was great! My only issue was they had no bed rails available. Since I was traveling with my kids I would have appreciated it but I was able to push the bed to the wall and hope no one fell off. Other than the bed rails, I would highly recommend this hotel. June 30, 2014
Rated 5.0 out of 5.0 by Great place to stay in Boca Raton If you are looking for a reasonable rate with comfortable clean rooms and a great breakfast, stay here. Very easy to access major highways north and south, makes commuting to friends and family easy. Plenty of breakfast choices including fresh fruit. A caring and attentive staff at both the front desk and at breakfast. All-in all, a great place to stay. June 24, 2014
Rated 5.0 out of 5.0 by Great place to stay when in Boca Stayed for five nights while in Boca Raton. The hotel was clean and seemed like they refurbished. The staff was polite and had the best breakfast. Beds were extremely comfortable. April 20, 2014
Rated 1.0 out of 5.0 by Terrible, checked out after one night of a 5 night stay I want my 75000 points back. I have had good experiences at other Holiday Inn Express. This one was smokey, musty, and had bugs in the bathroom. We could not stay March 25, 2014
Rated 4.0 out of 5.0 by Ok Hotel Part of hotel is newer, which is where we stayed. It was pretty nice. The lobby computer has to be about 10 years old and really is not good for anything....it needs to be replaced. Also the TV in the breakfast area is very old and needs to be replaced with a nice sized flat screen. No fresh fruit on the breakfast buffet...this is Florida and oranges should be available!! March 18, 2014
Rated 2.0 out of 5.0 by Not expected standards I regularly stay in holiday inn express hotels around the USA. There is a minimal standard expected from the hotel. The hotel lobby and staff are great. But The hotel has small rooms, uncomfortably soft beds, bad quality pillows. For sure the chain needs to inspect the boca raton west hotel March 17, 2014
Rated 1.0 out of 5.0 by Don't Buy This The facility is in need of repair and update, Still looking for a transport cart. Kids ran wild in the hall and adjacent areas and when management was told of this, the reply was " there parents should control them" . The room had stained furniture, no floor lamp,slipped in the shower,needed additional luggage rack. Were we not bound by the reservation contract we would left ASAP. Reminds me of worn Sec. 8 housing This place destroys the Trademark and as a Priority Club member we were insulted. We deserve to get our $$$ back. February 20, 2014
Rated 1.0 out of 5.0 by Smelly rooms and halls, loud air conditioner, uncaring staff! We stayed three nights and will not ever return. The man that greeted us at check in was condescending and just plain rude. Got into our room late and the air conditioner was clunky loud and so very smelly. All night! Sold out so no other place to move to. I called in the morning to advise and was asked why I didn't call in the night. No apology for our sleepless night or any thought of caring. In fairness, they replaced the unit while we were gone ( the unit had over an inch of dust and grime on it), thus the smell, I'm sure.). Next two nights were much better. Upon checking out we were presented with the bill. I requested a modified amount for the first nights awful experience. The front desk girl offered $30.00 off or 1,000 points. No apology, etc. upon asking for the manager she stormed off. Manager came and offered $80.00 off. No apology, etc. With as much travel as we do and so very few problems, I would go to any other HIE before this one! Or a different chain hotel!!! February 19, 2014
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