 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Large family, arrived late evening, front desk person was incredibly helpful to ge us settled and welcomed
ByCBinClrWtr
June 24, 2022
Large family, arrived late evening, front desk person was incredibly helpful to ge us settled and welcomed
Wonderful Staff
Byc2koala03
June 19, 2022
Staff was excellent. Room smelled a bit but was comfy.
Disappointing stay
ByRichard Of Raleigh
June 05, 2022
We have stayed many times before and were very surprised how much the hotel has declined in cleanliness and appearience. Our toilet was broken, would not flush. When I tried to call the front desk, the phone did not work. When I tried to move it to another jack, the phone was stuck to the bedside stand. They did move us to another room.
No pancake machine. When I asked about where the pancake maker was the woman said that
“ Cracker Barrel sells pancakes”.
The hotel overall is in disrepair.
Most of the staff was helpful
Comfortable bed, very clean hotel
BySusan
May 15, 2022
We enjoyed staying here. The bed was comfortable, the temperature in the room was easily adjusted. The shower was powerful, and the view from the balcony was great! The pool was not open, even though the website said it was. It was still covered. We were very disappointed!!
Spacious, clean, and simple
Bydobbinsisking
May 01, 2022
The one-bedroom king suite we booked was immaculately clean. The smell was not overpowering and pleasant. The bedding was comfortable. Checking in was an easy process, and the staff here were extremely helpful.
Superb customer care!
ByAlohaDouglas
April 29, 2022
The staff are the best thing about this hotel. Everyone was happy to see us arrive, stay, and thankful for our visit when we checked out. They were always willing and happy to provide help on the rare occasions we needed help or advice. Regardless of when we entered the lobby, their eyes were immediately upon us, proving that they know the first rule of customer service -- be ready, make eye contact, smile, and offer a greeting. They did this EVERY time! Needing improvements: rooms decor and furniture are extremely outdated, desks have no modern plugs for devices/phones, need more electrical outlets in convenient places, sofa/chairs should be given to charity, room's carpet/decor were from another century (literally) and need updating. Understand that renovations are expensive, but decor and modern fixtures are reeeaaalllyyy important for marketing.
Stuck in Boone
ByOliver
February 23, 2022
Due to Winter Storm Izzy, my daughter and I were stuck in Boone for a few days more than we had originally planned. The staff at the hotel were so accommodating even though they were short staffed. I have used this property several times in the past and will definitely stay there in the future.
Excellent service
ByLynn401
December 18, 2021
Check in was easy; room was assigned and keys were ready.
Breakfast attendant was always courteous and helpful.
Relaxing
ByNo nickname
December 13, 2021
Great place to stay. Would stay again. Don't care for minimum number of characters on review answers
Friendly staff and clean rooms
ByYoder70
December 13, 2021
The breakfast selection was great in spite of how Covid restrictions changed everything these days! The lady who worked the breakfast buffet was outstanding in her service. She met everyone with a cheery “good morning!” Front desk staff was friendly and helpful as well. Rooms are basic but clean.
I will reserve here again next year when I volunteer at Operation Christmas Child
Great Location
ByBecky
December 13, 2021
Very good experience - a mini fridge is needed.I left my coat in the breakfast area and the staff saved it for me! The location was perfect for us as we needed to be close to Watauga Medical. We appreciated the hot breakfast. One guest entered the breakfast area without a mask and was told he had to have one. I appreciated that diligence.
Great Stay
Byjulia 2021
December 10, 2021
Great one night stay. Room was spacious, comfortable bed and clean. The lady in the breakfast area was very nice and friendly making sure we had everything we needed.