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Rated 3.7 out of 5 by 45 reviewers.
Rated 4.0 out of 5.0 by Quiet and clean I found the stay to be fairly quiet, rooms clean, fairly good breakfast. I would personally like to have a little bit more choice of fresh fruit for breakfast other than just bananas, and the eggs to be cooked a little more. Fairly easy to get to, and really easy to get to the track and field park. July 7, 2014
Rated 1.0 out of 5.0 by Problems with sanitation and guest service My husband, my one-year old and I stayed here last week. After check in, we organized our room, bathed the baby, and put her to bed. She cried a lot, as she does in a new bed, so we got her out a few times. We noticed she didn't smell good, her hands stunk and her clothes stunk. We checked her diaper, checked her clothes, and didn't think too much more about it since she was exhausted from the travel, figuring she had gas, or may have just crawled on the floor in a hotel which - who knows. In the morning, we noticed again, and paid more attention but couldn't figure it out. So I went to the crib, and on the sheet noticed a stain. It turned out to be vomit that was never washed, the smell as you know is unmistakeable. I was disgusted that I made my baby sleep in this, her face on the sheet all night, and not knowing if the last child was ill, if there was a virus, etc. I took it down to the desk and asked for the manager, was told nobody was in at the moment, explained it to the clerk who then magically found the manager. I showed him, and all agreed, yes it was vomit. He found the lady who was head of housekeeping. He showed her the sheet, and she became very rude and accusatory to me, leaning over toward me and saying "No, this is from your baby. I saw the housekeeper put a new sheet on." which seems odd, since I didn't say my room number or anything, and I'm curious how often they watch each other prepare rooms. I told her no, my baby is not sick, has no vomit on her hair, or on her clothes or face as is inevitable if a baby vomits in bed. She said "well then it must be food from her." I told them we bathed our baby, put fresh clothes on her and put her in bed, she was never sick and she repeatedly almost yelled over me "no, you're wrong, the sheets were clean, I saw her change them, this is from your baby." After about five minutes of this the manager told her enough, to stop talking and when I said she was completely rude, wrong and either lying or calling me a liar, he insisted the problem was with her English which seemed solid to me. In the end he gave me coupons for miles to book a future room, but what I wanted was a true apology and not to be called a liar by someone who made my baby sleep in vomit all night. Horrendous. If this didn't happen the hotel would have been fine, but their handling of this and of it happening in the first place is ridiculous. July 5, 2014
Rated 3.0 out of 5.0 by Good hotel, comfortable, easy access to Toronto. In some of your hotels the bathrooms have a very dim light as an option but not in the Brampton. I will recommend you to fix a small light as when I / my family go to the bathroom at night it is very uncomfortable to switch the main light as it is very strong and sometimes noisy as it connects to the fan. July 3, 2014
Rated 5.0 out of 5.0 by Needed a place to stay for a nearby baseball tournament Had a baseball tournament nearby with a late game followed by an early morning one. Hotel was nice and clean. My son used the pool to relax before his game. Was nice and quiet at night. Had to be out early but breakfast was out a bit early. Great selection of hot food as well as healthy choices. Was planning to eat on the way to the tournament but stayed at the hotel. Everyone else drove home and back for the tournament. We were the only ones to stay at a hotel. My son, wife and I were all nicely rested, the others mot so much. Will stay here again next year. July 1, 2014
Rated 5.0 out of 5.0 by Great Location and great service Had a good stay. Clean guest room and bathroom. close to public transportation and major highways yet very quiet and private. Would recommend and would return if in the same area. June 29, 2014
Rated 2.0 out of 5.0 by not ht water no hot water in the morning at 5:30 am with no explanation June 3, 2014
Rated 4.0 out of 5.0 by Nice and Clean Nice clean comfortable place to sleep but should have a hospital rate as it is the closest hotel to Brampton Civic Hospital as for other towns have special rates ie Sudbury April 1, 2014
Rated 2.0 out of 5.0 by Disappointed with fitness centre We stay at Holiday Inn whenever we travel and I specifically look for one with a fitness centre. We had never stayed at this location before but did see that there was a fitness centre on site so chose this hotel. There are 4 pieces of equipment in the small room and only one of them is really functional. One treadmill does not work at all, the other one is very old and is difficult to use and the eliptical does work but is older. The weight machine was difficult to use and I could only use a couple of the features. Because all of this equipment is jammed in the room, there is no room for a mat and it is difficult to see the TV. It would be a fairly simple fix to this - eliminate all but the eliptical, add a functioning treadmill and a rack of weights and mats. The room would be more spacious and a full workout could be done easily. I know that we will not stay at this location again unless there are changes to the fitness area as this is an important aspect of a hotel stay for me. The staff were friendly and the hotel was clean - so this was all good. I had to run the fan all night to drown out the traffic noise from the street as it was quite loud. The fan solved the problem. I am not sure how else this problem can be solved as it seems to be a locational issue. In general, we like the Holiday Inn Express so this is why I decided to write the review as perhaps feedback would help this location be improved. March 31, 2014
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