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Holiday Inn Express Chengdu Wuhou New City

No. 188, Wuke West 2nd Road, Wuhou District , Chengdu, Sichuan 610041

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

4.1

based on 7 reviews
71%
Recommend This Property

Ratings Breakdown

7reviews

  • 5 Stars
    3
  • 4 Stars
    2
  • 3 Stars
    2
  • 2 Stars
  • 1 Stars

First impression fails

By

November 03, 2021

The staff who assisted with my check-in has very poor service delivery and situation awareness. I had presented a screenshot of the confirmation number (which i did the same thing for so many times with no hiccups) and unfortunately, he was not able to retrieve the booking. So i clarify with him what information does he requires but he was unable to let me know what he needs. I asked if name will be suffice which he said he couldn't find it either. I had then doubt myself if i've booked wrongly or went to the wrong place and retrieve the email confirmation again. i read out the confirmation number (which is the same as the screenshot) and then he was able to process it at his end. My question is, what was he reading when i presented the screenshot at onset. He then challenged that the name done on the booking was wrong. It was not WRONG! Is just that i did not give my FULL name in the booking. But my family name and given name is RIGHT! Given this episode, i am very sure that he needs to improve on his understanding on names and pay attention to details given.

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敢于担当

By

August 10, 2021

club

智选假日酒店在疫情中热情接待了我们,还给予了温馨的服务,我们在回家的旅途中得到很好的休整。

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早餐及早餐服务态度

By

July 18, 2021

早餐丰富,早餐工作人员服务态度不错,很主动,亲和力不错。

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服务好 方便

By

May 31, 2021

各方面都还行,有个小健身房 能跑步做一些基础锻炼
前台Vivian不错,会介绍酒店周边信息,有帮助

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房間寬敞,服務親切

By

May 22, 2021

club

前台服務親切
大堂空間寬敞
早餐菜色不錯
咖啡機未即時修護

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员工服务态度好,但会员识别做得不到位,酒店位置稍远,飞机噪音较大

By

May 09, 2021

会员识别:第一天晚上到店时间较晚,前台人员并未主动询问客人是否为会员,没有进行会员识别,当然就没有享受到任何会员待遇,第二天早上退房才询问是否为会员,这个需要加强对前台人员的培训。
早餐:早餐相较于以前住的智选种类不是很丰富,最喜欢智选的酸奶机酸奶,武侯新城这边是杯状的
位置:稍微有点远了,有点偏
噪音:没有其他什么噪音就飞机噪音挺大的

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服务不专业

By

May 05, 2021

登记住宿服务意识不强,没有让人宾至如归的感觉。随便草草了事。

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