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Rated 4.0 out of 5 by 212 reviewers.
Rated 1.0 out of 5.0 Wow. Great staff, awful renovation, "issues" with shuttle This reviewer and his family stayed here on a layover. We did use our points. BUT- this property is undergoing significant renovation. It was, well, a mess. The shuttle driver was professional and helpful. The shuttle needed to be retired a few years ago. Ripped seats, windows/interior/exterior were awful. We had asked for the shuttle service take us back to the hotel the next morning, and there were, oh, maybe 20 travelers waiting. We asked the front desk agent to hail a cab for us- and to tell the cabbie that there were 6 adults and luggage from a 2-week cruise. One cab showed up, but could not accommodate the fare, so a second was called. This was an expense that did not need to have occurred. If we come back to this property, we will call to ask the status of the renovation AND shuttle first. Fellow travelers- note the ongoing reports from others that state pretty much the same thing. July 10, 2014
Rated 5.0 out of 5.0 Relaxing environment during stressful times. I had a very relaxing stay at the Holiday Inn Express Atlanta Airport-College Park. I had just arrived after a 6 hour drive and was greeted by the very friendly desk clerk. She and the other staff members made me feel very welcomed as she recognized me as an Gold Card member. She handed me my gift bag and made sure I was well taken care of by offering me the chance to participate in the Managers dinner/buffet. I greatly appreciated the gesture and enjoyed the 7 layer dip and meatballs. As the days went by I was greeted daily with a smile from the staff and it made my week great. I look forward to staying at the hotel again in the near future. Thanks again for the OUTSTANDING services provided! July 10, 2014
Rated 4.0 out of 5.0 by Comfortable, but not exceptional 1. Hotel was close to airport, but not easy to find (driving rental car) 2. Hotel appearance comprimised by portable cooling unit in parking area (indication of central A/C problems or failure 3. For this frequent traveller, a good shower (water pressure, ease of shower accesss/egress) is very desirable. The room lacked a quality shower 4, After long day of driving, not good to encounter hotel staff personnel that seemed not pleased to welcome. 5. Ask for directions to shopping areas; response was weak attempt to verbalize...using maps as reference was not used. This is poor service 6. In today's world, staying in hotel not only includes rest and wash-up, but also charging computers, cell fones, and tablets. Power outlets not convientely located for this mandatory daily requirement July 9, 2014
Rated 1.0 out of 5.0 by Disappointing experience on a bad day My family of four (2 parents, 2 kids) had a flight change that required us to be at ATL airport early on a Saturday morning, so I made a same-day reservation at this HI Express for an Executive Level room with 2 Queen beds. I am an IHG Gold Elite member. When we arrived at the hotel, there were obviously some problems. The employees at the front desk explained that several rooms unexpectedly had to be closed out (?), and therefore the room with two beds that we had reserved was not available. They assured us that they could accommodate us in a King room on the executive floor with a rollaway for my two kids. They assured me that the rollaway was big and able to accommdate the two kids. Having no other options, we reluctantly agreed. The front desk employees seemed so stressed that it felt like we were helping them out! Somewhere along the line, the desk manager mentioned that we'd get extra IHG points for being so accommodating... An hour later, (after calling the front desk twice because it was already past my kids bedtime), the rollaway bed finally arrived -- a twin, with only sheets. I asked the kind engineer if there was a larger bed, but he said that this was the only one available. So, I asked him to bring us a bedspread or quilt for the bed. Twenty minutes later, he arrived with another set of sheets. A kind man, but he obviously wasn't able to bring us another bedspread/quilt. Reluctantly, we tried tucking both kids into the rollaway but it simply wasn't big enough to accommodate them both. So our 6 year-old decided he was going to share the King with his parents. No big deal... but he is an "active sleeper" and kicked us all night long. It was a terrible night. we got no rest. Enjoyed the standard HIE breakfast before hitting the airport bright and early. On the bright side, at least we didn't oversleep!! July 8, 2014
Rated 4.0 out of 5.0 by Decent deal for the price My sister, BIL, and I overnighted before leaving town the next day. The rooms were adequate, though my room had two problems: I couldn't get hot water (only warm) in the shower; and I couldn't get the AC fan to run continuously. (I like to sleep with a little white noise, especially at a hotel near an airport.) On the plus side, their hotel shuttle took us and picked us up from a local restaurant. July 1, 2014
Rated 4.0 out of 5.0 by Airport Hotel This is an airport hotel and therefore remote from restaurants etc, however it is typically a good standard Holiday Inn Express which I could not fault and there are a couple of hotels down the road with bars and restaurants. June 30, 2014
Rated 5.0 out of 5.0 by Reception This hotel happened to be having an evening reception the night we arrived. It was most pleasant and very good. I do miss the wonderful cookies we formerly received at this hotel. (I have stayed here many times). June 29, 2014
Rated 5.0 out of 5.0 by Always a great stay This was the 10th or 11th time I've stayed here, and this hotel never disappoints. I've stayed for leisure, and I've stayed for training. The staff has to be the friendliest bunch in the hotel industry. They are courteous and helpful, and they make the stay even better than it otherwise would be. Breakfast is a great benefit. Plenty of options, and the quality is excellent. I will most definitely stay here again. June 29, 2014
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