Rated 4.5 out of 5 by 351
Rated 5.0 out of 5.0 by Mnettler Nice room
Hotel was clean and had a good location. The room was clean and quiet. Breakfast was average. The hotel was conviently located close to my appointment.
November 27, 2015
Rated 4.0 out of 5.0 by HelenAlexandra Easy
We only needed a room for one evening, and I recommend this hotel for those "in and out' type of travels (i.e. cruise line, airport travel). The beds were comfortable, rooms clean, shampoo, soap and conditioner appropriately sized and the fitness room was just what I needed. The breakfast selection was generous, healthy options as well as treats (i.e. doughnuts).
My only frustration was with the airport shuttle. When we landed I called for the shuttle service and due to lack of communication between the front desk and the driver we were left standing at the airport for 40 minutes. You also need to make sure you sign up for the shuttle to return to the airport in advance, and the shuttle runs once every hour.
November 26, 2015
Rated 5.0 out of 5.0 by Danthev Near Airport hotel
Outstanding hotel near the FLL airport - our objective in booking the hotel. Nice room and outstanding staff.
November 26, 2015
Rated 4.0 out of 5.0 by nauinc1992 Nice Hotel, not very nice location
Good enough for a single night stay, quite and clean. area around hotel not the best location.
November 24, 2015
Rated 5.0 out of 5.0 by CruiseTraveller99 Convenient Pre-Cruise Location
This hotel has a shuttle ($8) to Port Everglades. The rooms are large and quiet. There is a very good breakfast buffet. Fort Lauderdale sights are nearby and easy to drive to. Even you are not using the airport, this is a convenient place to stay.
November 23, 2015
Rated 4.0 out of 5.0 by Hop@long Good stop over
Good place to stay for those taking a Cruise ..
Staff as very helpful in getting us to the Ship on time ..
November 22, 2015
Rated 1.0 out of 5.0 by Davidruns A fat "F" for customer service
First off, I made a mistake and booked a Tuesday night stay when my intent was a Wednesday night stay. I accept full responsibility for that and blame no one. I travel 150 days a year and every few years I do something stupid like that. Another hotel chain I frequent waived a “stupid mistake charge” for me a few years back.
Upon arrival, the desk agent and I figured out the error. I asked if it was possible to just move the reservation to the current night and was advised such was not possible. It was a very cordial conversation, and I booked a room that night with the desk agent. He suggested I call IHG to discuss, which I did.
The lady at IHG was very nice, saying that because I was a Spires Elite member she felt certain the “no-show charge” would be waived. She placed me on hold and called the hotel. She returned saying she spoke with the desk agent and said they were willing to waive the charge but he did not have the authority; it took a manger.
I called the hotel the next day, asking for a manager. I was advised that he was not available but she (the lady I spoke with) felt certain they would waive the no-show charge. She said, “The manager will call you either this afternoon or tomorrow morning.”
That was five days ago and the manager never called. Part of what my job involves is teaching customer service classes. A “cardinal sin” of customer service is not doing what you say you will do. The fact that a manager never called me is inexcusable and unacceptable.
The room was nice and thee desk staff was equally nice; but overall the hotel gets a fat “F” for customer service.
November 22, 2015