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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 618 reviews
81%
Recommend This Property

Ratings Breakdown

618reviews

  • 5 Stars
    345
  • 4 Stars
    140
  • 3 Stars
    56
  • 2 Stars
    43
  • 1 Stars
    34

Disappointed

By

April 26, 2017

Not the best experience, but once in the room, the room was clean and well maintained. Reservation was for a double bed room, away from the elevator, but at check in, our room was 10 feet straight across the hall from the elevator, and had one king sized bed. I went back to the front desk, told them this wasn't going to work and was told that's all they have. When I asked to be moved to a different IHG property, they asked for a minute to work through this and within one to two minutes, had us in a room with two beds, away from the elevator. The front desk had the nerve to ask if we used anything in the first room, even though my son and I were back in front of them within five minutes. The room was clean, but older and there was one bank of electrical outlets behind the phone area to use, everything else was used. The desk lamp was even unplugged, because of the lack of electrical outlets! Breakfast was standard HIE and served in a clean area. The next problem is at check out, I received an email link to check out online, but when I tired, it failed and said that wasn't available. At this point, I left told the front desk and walked out. Today, I get a copy of the bill emailed to me and it wrong. I was changed more for the room then my reservation, so here's another item that I need to deal with. I would recommend several other properties in the area over this one.

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old and out dated

By

April 25, 2017

Bad wifi
broken A/C in the room
kids running up and down the hallway at 11pm

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Cheerful staff and good location

By

April 20, 2017

club

All staff that I interacted with were friendly and helpful, and the location is great and surrounded by many restaurants and bars. The outside of the hotel looks a little dated, but the inside is nicely updated and the rooms are great.

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Would stay again

By

April 18, 2017

Easy to get to location. Close to many restaurants. Friendly staff. Older building, this is not a "fancy new" hotel. No fridge in room, which was disappointing. Keurig in room and coffee available downstairs. Breakfast was pretty basic, but nice variety. Some noise from outside, but tolerable level. Beds were comfortable

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Poor Attention to details

By

April 16, 2017

platinumelite

During my recent 3 day visit here ,I brought the fact that there was no hot water and that the sink in my room did not drain. I brought the same concerns to the front desk personnel, and they were not corrected for the third time. I had stayed at this property pretty frequently over the last 12 months even though it is an older hotel, but I felt the service and value was worth it. When in the area I will be looking for other options.

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Stay here

By

April 12, 2017

club

Great value with breakfast in a very accessible location for travel to the west suburbs.

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Breakfast Hostess

By

April 12, 2017

Great stay! Everyone was really nice. Great breakfast hosted by Diana. She was courteous and so friendly. We will definitely stay there again!

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Awful

By

April 09, 2017

platinumelite

Do not stay at this hotel. It's old and need of much renovation. Good location to dining and shopping.
Whirlpool tub in room didn't work. Ants in bathroom.

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Good location but needs updating

By

April 07, 2017

Location is convenient to major highways, O'hare airport, and shopping. But, the property is tired, decor and furniture dated. Hvac controls are ancient and difficult to use. Electrical outlets are few and far between.

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Good Hotel

By

April 06, 2017

Clean room. Friendly staff. Breakfast was ok. Would be nice to have more choices. Lots of seating for breakfast.

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Good Hotel

By

April 04, 2017

club

Honestly, this is one of the better Holiday Inn Express hotels than I have previously stayed in. Front desk staff are excellent. When I inquired about a vending machine to buy some bottled water, the lady at the front desk gave me enough for my whole family. I thought that was a nice touch. The room was clean and spacious. The breakfast attendant was very nice; and their WIFI was better than most hotels. I would have rated them a 5 star if they didn't stick to that standard Holiday INN Express breakfast. It needs more variety, and food that actually looks like it was cooked instead of microwaved. This is not the fault of this hotel though, but the chain as a whole. This hotel was a great value. It's also in an awesome location. Would definitely recommend.

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フロントの対応

By

April 04, 2017

アメリカンタクシを呼ぶのに、日本の携帯ではいろいろと不具合があり苦労していたところ、手助けをしてもらえた。たいへん助かる。

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