Rated 4.2 out of 5 by 152
Rated 5.0 out of 5.0 by SMSK Clean and Dog Friendly!
The facility was clean and comfortable - very quiet even with the amount of children seen in the lobby during check in (all with parents!)
Very dog friendly and accomodating.
If I had anything not excellent - we were pulling a trailer during our stay - and the lot had just been seal coated, so no parking near-by - would have liked to know this in advance...and the carpet was spotless because it had just been cleaned - spotless but damp yet.
Overall - we will be back - great hotel!
July 8, 2014
Rated 2.0 out of 5.0 by Pressguy Disappointed Platinum Business Traveler
I am Very disappointed with the housekeeping in this hotel. How can you leave rooms in those conditions and expect a guest to stay there. I checked into my first room only to find a pile of pet food on the floor next to the dresser not too hard to miss if you actually took care of the floor) also the hair shavings in the sink kind of grossed me out a little. My second room wasn't much better. Although I didn't have the pet snack on the floor, there were clothes tags and coffee stirrers all over the. I tolerated that.
I have several customers in the area and have been staying there for years. I would like to continue but with what I had seen my last two stays I am very disappointed. This hotel has gone downhill.
July 7, 2014
Rated 5.0 out of 5.0 by superjeanne Front desk staff top notch
Can't say enough about Andrea, Latrice and Anthony. Our stay was
made easier because of their knowledge of the area and willingness to share some ideas about surrounding towns, transportation and winter conditions.
July 4, 2014
Rated 5.0 out of 5.0 by jthom99 AMAZING customer service!
The customer service provided here was legendary! Overall nice place with outstanding service at a very fair price. No swimming pool is unfortunate and the TV's could be updated but short of that everything is great.
July 4, 2014
Rated 5.0 out of 5.0 by Wiggs A great place to stay
My daughter was in the process of moving to the area and we stayed at the HIE for one night. Our room was lovely and clean. The free breakfast was fine - nothing special but certainly adequate. I was disappointed that there was only Instant Oatmeal instead of "real" Oatmeal, but it would not keep me from staying there again
One reason I picked the HIE was because my daughter has a dog so wherever we stayed needed to be pet friendly. The cost was only $15 (extra). This was a much better price than the $75 we paid the next night (I didn't read the fine print!)
I would recommend this hotel.
July 3, 2014
Rated 5.0 out of 5.0 by Maga too Maga too
This was like a safe, quiet haven, we had been stranded at the airport due to a cancelled flight. In our distress, the hotel accomodated us with an earlier check in, and the staff was great. Everything was wonderful. We left refreshed from this sanctuary and ready to face the hassles of air travel with a three year old. Thanks.
July 2, 2014
Rated 1.0 out of 5.0 by Michael J. An old, tired and worn out property
This hotel needs a face-lifting badly. The common areas are not comfortable at all. The rooms are dark and gloomy. Amenities, towels, etc., stocked are clearly the cheapest possible. I would never recommend this property when there are so many others of much better value in the area.
July 2, 2014
Rated 4.0 out of 5.0 by KO4R Servic was good
The rooms were very quit overall. House cleaning staff was good. Breakfast was warm to hot, and items were always present. Breakfast staff was friendly and helpful.
July 1, 2014