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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 363 reviews
89%
Recommend This Property

Ratings Breakdown

363reviews

  • 5 Stars
    184
  • 4 Stars
    111
  • 3 Stars
    32
  • 2 Stars
    24
  • 1 Stars
    12

Umhlanga

By

March 25, 2017

club

Could use with more variety at breakfast.

Wifi was only available for one person in the room to use at a time eventhough we had 2 adults booked in.

Had to pay for underground parking which i found to be ridiculous. This should be complimentary.

Because of these i feel the value was not worth it.

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Nonchalant behaviour

By

March 19, 2017

club

Your staffs have got nonchalant attitude, 1 out of 10 hasn't.
They are not even informed or know a little or more about what this hotel offers. I was stood to wait for almost 2 hrs before they were able to confirm and check me Inn. Honestly i wouldn't try this Hotel 1 more time or recommend it to anyone. I was glad to leave peacefully.
Cheers

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Comfort and Restful

By

March 13, 2017

club

Comfortable stay and close to Gateway. Friendly staff and quick to react to queries.

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Good average hotel

By

March 13, 2017

club

Staff are great and helpful, hotel is very clean, poor quality breakfast, TV program selection poor, also has good restaurant, net door

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Pleasant staff

By

March 05, 2017

club

All staff I met during this stay were courteous, polite and pleasant to deal with. Especially the breakfast team.
The room however needs work with poor drainage, smells coming from the sink, cigarette burns in the furniture and a shower with poor pressure. Wifi was intermittent at times. However the the room was clean and the bed was comfortable.

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Fantastic!

By

March 03, 2017

platinumelite

What an excellent hotel! Run by a true professional, Bronwyn. Her team are excellent and immaculately professional! Food great, service amazing and all staff a genuine pleasure to interact with.

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Awesome weekend

By

March 02, 2017

club

Location of the hotel is superb within proximity of the Gateway Mall and Umhlanga beachfront. The modern design and architecture of the hotel is appealing. The room is very comfortable, neat and pleasant. The view of the Umhlanga Coast and the sea is great. Value for money for the discerning traveler

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Great service

By

March 01, 2017

club

Friendly staff warm welcome and the GM Bronwen was very accommodating

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Great Weekend Stay

By

March 01, 2017

platinumelite

Holiday Inn Express Umhlanga did not disappoint. From the moment we entered, staff offered the best smiles and great service. The rooms were too our expectation, with a fresh modern look. Ideally located and with a great view of the ocean, this made for a comfortable stay. Breakfast had a good selection.

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Best Hotel in Umhlanga!

By

February 27, 2017

club

We do a lot of business in KZN, and Holiday Inn Express Umhlanga is our only choice, as IHG members, this is the best value for money.

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Staff Make the Difference

By

February 22, 2017

The hotel atmosphere was relaxing and the staff, specifically Shona and Khonziwe, did a fantastic job.

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Good choice

By

February 22, 2017

Excellent stay. good value and staff were brilliant. Views from the hotel are brilliant and for elite members the is the opportunity to be upgraded to the balcony suite. Close to amenities and the beach. Very safe and secure.

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