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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 457 reviews
80%
Recommend This Property

Ratings Breakdown

457reviews

  • 5 Stars
    223
  • 4 Stars
    97
  • 3 Stars
    68
  • 2 Stars
    43
  • 1 Stars
    26

Bon hotel très bien placé

By

April 27, 2017

Enfin un hotel avec un petit dejeuner inclus.
Mall et route vers les keys juste à coté

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Dirty Rooms

By

April 25, 2017

We went into one of our rooms and there was garbage on the floors, the bathroom had not been cleaned. It had soap all over the bathtub. It was late at night and we were tired which made it worse. They switched part of our group into the room I had and then I was asked to move to another room. When I got the bill it was higher then the reservation amount that we were given online. The staff person Tamika was very reluctant to give us the rate that our reservation had outlined on holiday inn website, it was a good thing i had a copy of the reservation. She finally agreed to give me the same price as what my online reservation says, I later asked for the same thing on the other room, she did it but would not talk to me during the transaction. Not sure I would stay here again.

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Comfortable beds and clean rooms

By

April 24, 2017

Excellent and clean rooms. Staff very helpful and pleasant. Would definitely stay again. Good breakfast

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Highly do not recommend

By

April 24, 2017

club

Staff was very nice. Key card reader to room was broken so 3 hours to fix that. Room reeked of mildew so bad we could barely stand it. Unfortunately, hotel was over booked so we weren't able to get a different room. Door slammed extremely loud in the mornings. Horrible stay.

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Nice staff but awful odor.

By

April 23, 2017

platinumelite

As the title suggests, the staff was friendly and accommodating however the odor throughout the hotel was terrible. The halls and elevator stunk from disinfectant fumes so badly that it made breathing difficult. Our room had the odor too but it wasn't as bad as the common areas.

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Awesome

By

April 20, 2017

club

Awesome .. super ... it was amazing location and the staffing was really good

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Moldy Dirty Room

By

April 17, 2017

My girlfriend and I stayed here on April 14 and were just appalled by the overall poor condition of the hotel and our room specifically. The hotel itself seemed run down and poorly maintained. There were liquid spots all along the hallway carpet. When we first entered the room, there was a mold and musky smell. I tried to mask it by spraying cologne around the room to no avail. The shower head was crusted with mineral deposits and had little to no water pressure. My girlfriend saw a roach crawling along the corner of the bathroom. I could not wait to get out of this place. I have never been more disappointed with my stay then I was here.

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Nice clean hotel

By

April 11, 2017

club

hotel is nice and clean. It's price isn't great but it's much better than some others in the area. You can't go wrong with Holiday Inn Express.

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comfortable beds

By

April 10, 2017

platinumelite

Good stay, great staff, refreshing atmosphere, great pillows Have stayed here often will stay again

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Excellent Stop at Gateway to the Keys

By

April 09, 2017

club

This hotel was clean, quiet, well located and the staff were very friendly. Will definitely stay here again when I travel to Key West. It was the perfect spot.

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Stay at Holiday inn Express

By

April 04, 2017

club

Room was nice and and clean. Breakfast was good enough. But only problem was that there were loud guests around but hotel did not control.

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Comfortable bed and great service. Very Clean and organized

By

April 03, 2017

club

We enjoyed our stay and would have liked to stayed longer.

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