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Rated 4.5 out of 5 by 406 reviewers.
Rated 1.0 out of 5.0 Poor stay experience I have always stayed at Holiday Inn's, never have I been disappointed as I have on this stay. First of all, we had difficulty finding this hotel, when I reserved it we were told that it was off the highway exit. Also, when we arrived, no parking spaces left. Parking lot is small and does not accommodate the size of this hotel. Certainly, does not meet the needs of the area. Very busy, hustle /bustle outside, so many people hanging around the area. You didn't know who was staying at the hotel or just hanging around. When we called the hotel for directions, There was a young man, "Moe" who didn't help much and acted like it was a bother to give us directions. Lets say "Lack of motivation" is the first impression when we finally arrived. No concern , no professionalism, no comments for anything. The staff at the front desk need to be friendlier, accommodating ,approachable and helpful. We actually stopped at another Holiday Inn in the area to ask for directions to our hotel, the young lady was so helpful. She called the other hotel to assure that we had our reservation intact. We would of loved to stay there.But no availability. When we finally came to our room it was damp, carpets were moist to touch, musty smell, not a very clean room. Just very disappointed. We travel quite abit and on business, and Canada. WE will never stay at another Holiday Inn. With the competition so tight, accommodating the customers should be first priority. I hope that this feedback will be taken seriously and changes are made to the positive. In hopes that someday we will return back. Good luck with your endeavors. July 2, 2015
Rated 5.0 out of 5.0 HIE, Fredericksburg, VA A very good room at a good price. Superior complimentary breakfast. July 2, 2015
Rated 5.0 out of 5.0 by Great stay at a great hotel. The front desk staff at check-in when above and beyond to assist us with our requests by providing bagged fruit the following morning as we were departing prior to the breakfast hour and required food for a half-marathon. They also provided a 1400 checkout so we could return after the race a shower before driving back to Virginia Beach. This staff should be recognized for their dedication to customer service. July 1, 2015
Rated 4.0 out of 5.0 by Not management's fault Inconsiderate guests!!!!! Families with small children who allow them to run rampant through the halls, loud voices, congregating in hallway outside the rooms and having conversations. The hotel industry should ban together and issue a directive on how to behave in a hotel. This property can be a bit of a challenge to find as it's nestled in behind a gas station which potentially could be a noise issue if your room is in that side of the hotel. Definitely worth the stay. Good HIE experience, meets/exceeds expectations. June 30, 2015
Rated 5.0 out of 5.0 by comfortable good value ................................................................................................................ June 30, 2015
Rated 5.0 out of 5.0 by Another great stay at Holiday Inn Express Once again we had the pleasure of staying at a Holiday Inn Express conveniently located for our business needs. The no-nonsense facility provided the perfect place to relax after our day of work. June 30, 2015
Rated 4.0 out of 5.0 by NIce Place Very nice and comfortable beds to speed the night. Breakfast did have hot food as well as cold. June 29, 2015
Rated 4.0 out of 5.0 by Pool and hot tub Overall I was very pleased with the Hotel, Staff and room. What I didn't like was the listing that the Hotel had an outdoor pool and hot tub. These items were on another property with the same owner. June 27, 2015
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