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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 789 reviews
95%
Recommend This Property

Ratings Breakdown

789reviews

  • 5 Stars
    584
  • 4 Stars
    140
  • 3 Stars
    34
  • 2 Stars
    17
  • 1 Stars
    14

Disappointed in the front desk staff

By

May 24, 2017

While the location and room were fine, the staff had something to be desired. First, I was delayed getting into town. I called the hotel the night before and told them I wouldn't be getting in the first night but was happy to pay for the room anyway. I asked them not to cancel my reservation as I'd be in for the remainder of my stay. When I arrived, they couldn't find my reservation. They finally were able to get me a room and we got settled in. I asked for late checkout as we were in town for the Marine Historic Half Marathon. After the race, I figured I'd better call to make sure they had me with late checkout. They did not. The front staff, Cecilia, was very rude to me and insisted that I couldn't have late check out. She finally agreed to allow a 1pm checkout and then proceeded to hang up on me. No thank you for being a Spire Elite member, just a hard hang up. On our way out, Cecilia was once again rude to me when I asked to have my receipt emailed to me. I stay at the IHG brand more than 100 nights/year on average and have never experienced this kind of rudeness before. Cecilia should not be in a customer service role. When I come into town again next year for the race, I'll likely stay at another hotel. Please provide customer training for Cecilia. The rest of the staff (kitchen, maids, etc.) were very friendly and professional. The location is convenient to the highway and less than 10 minutes from downtown Fredericksburg. Other than the trouble with the front desk staff, it's a nice location.

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Nice reprieve after a long days drive up/down Rte. 95

By

May 23, 2017

club

Greeting at desk was polite, acknowledged us as IHG members. The room was clean, bathroom large and clean and a pleasant, bountiful breakfast with plenty of seating.

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nice pllace. sime issues wth dumpsete area and parcking

By

May 22, 2017

No rooms were available looking over pool side (north side?) On the south side looking out all you see is a bunch of 40ft long containers and dumpsters with garbage all over the place. I prefer to leave drapes open but I cant look out the south windows due to the clutter.. Its bad enough I live like a red neck in NJ building my own house, when I'm on travel I like things to be military organized and hospital clean.
The parking could be difficult very crowded with joining hotels in the area.

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GREAT PLACE TO STAY

By

May 22, 2017

club

relaxing, clean, comfortable. shower was really strong.
breakfast was surprisingly good with anything you could want to eat.

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Comfortable bed and great service.

By

May 22, 2017

The breakfast was awesome. I would definetly recommend it to others who would like a pleasent stay while in the city. The beds are very comfy and the rooms are very clean.

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Staff very helpful

By

May 20, 2017

club

Changed my room to accessible because I had injured my leg.

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Clean, comfortable, great staff

By

May 20, 2017

club

Excellent. Excellent Excellent Excellent Excellent Excellent Excellent Excellent

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excellant hotel

By

May 17, 2017

club

good location,excellant price, the area has a lot to offer,many places to eat and see

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Location

By

May 16, 2017

platinumelite

Location,location,location! You are seconds from I95S...tis perfect. Clean facilities, good breakfast.
Highly recommend!

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Great customer service, and great night sleep

By

May 13, 2017

Thank you HIE Fredricksburg for welcoming us after a long day of travel. The staff was welcoming, and the room was very clean. The king suite was great, having the extra sitting room with TV. The bed was very comfortable which resulted in a great night sleep. The bathroom was clean and provided all we needed. Thanks

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my pillow

By

May 13, 2017

platinumelite

always a nice place to stay, I will stay here again once I return.

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Great hotel difficult to get to

By

May 10, 2017

platinumelite

You need more signage directing guests how to get to hotel. Hotel is behind two gas stations and you have to cut thru their lots to enter. When traffic is heavy, it's difficult to get onto main roadway.
Have figured it out and will stop there again.

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