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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 477 reviews
86%
Recommend This Property

Ratings Breakdown

477reviews

  • 5 Stars
    310
  • 4 Stars
    82
  • 3 Stars
    39
  • 2 Stars
    25
  • 1 Stars
    21

Excellent Staff, Building Needs Work

By

July 26, 2017

club

The staff at this hotel was wonderful. The building is run down and needs a facelift. Our shower curtain rod was broken. When we took showers, the curtain would not close. This caused water to spray all over the bathroom and our belongings every time we showered. Each shower required one towel for your body and 3 towels to clean up the mess. We reported it the first day and maintenance was prompt to respond. Unfortunately they said they would fix it "when they could", which apparently wasn't during our 9 day stay. Had there been other hotels close by that would accommodate our pet, we would have left. The front desk and housekeeping staff were all amazing. Polite, considerate, and friendly.

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Not worth the stay

By

July 25, 2017

Dirty hallways, dirty elevator, messy. The first night that I slept there was ok following day they did not clean the room, they don't even take out the trash and didn't leave any amenities like shampoo , conditioned or lotion, none facial towels either. The staff was ok. I love the Holiday Express but this location is a No-No.

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Wonderful

By

July 25, 2017

club

Very clean and pleasant. The staff seemed very efficient and the hotel seemed very clean. I was very happy with our choice to stay there at the Holiday Inn Express. The breakfast had something for all of us to eat. The beds and bedding were very clean.

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Staff Was GREAT!

By

July 23, 2017

This was a last minute stay due to a car breakdown. As a longtime IHG member an IHG property was my first choice. Theresa at the front desk was fantastic and very helpful in turning a bad day into a not so bad experience. She was able to get us into a room and saved the day! Great serviice and a great hotel.

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Nice Visit

By

July 23, 2017

club

The room was very clean. The staff was very nice and helpful. We enjoyed our stay. Breakfast was refreshing as well.

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Excellent stay, would come back

By

July 21, 2017

Clean, quiet, walking distance to local eatery. Above average to excellent breakfast. Friendly staff that was able to fix a problem with my key quickly. I would def return when in the area

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Excellent

By

July 19, 2017

club

Our stay at the Holiday Inn Express-West Gastonia was very enjoyable and comfortable. The staff was helpful and courteous. Our room was clean and well equipped with outlets and lights. Finally, the breakfast was fresh with a variety of options.

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Great hotel

By

July 13, 2017

Good hotel for the price. The staff is great and very accommodating. Love the indoor pool. Just wish the breakfast was a little better

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Awesome place!!

By

July 10, 2017

Staff was very friendly and polite!!
Excellent rooms and service provided!!

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Nice room and Friendly Staff

By

July 10, 2017

club

Room was clean and staff were friendly will stay here again when in the area

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Business stay

By

July 10, 2017

club

I would definitely come back to this hotel. The staff was friendly, they were able to resolve my issues immediately. The room was clean and the breakfast had variety.

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Nice staff

By

July 08, 2017

My stays at HIX always have very friendly staff, housekeeping, and breakfast staff. The same was at Gastonia. I work long and dirty days with my job, and my stay at this hotel did not allow me to relax because of the other working groups at the hotel.

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