 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property
Overall Experience 4.7
97%
Recommend This Property
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Comfortable and Great Service
Bydani5685
August 01, 2016
I stay at the location in Gonzales about twice a month for work and love staying there. I have stayed at a few other hotels in the area just when the Holiday Inn is fully booked and none of them match up. The staff is very friendly and the place is very clean. I have no complaints at all.
Clean and comfortable
ByTB247
July 31, 2016
Overall this was more than I expected for a Holiday Inn express. The staff was very courteous, the extra touches like the beverage and snack at happy hour was a pleasant surprise. The ice cream machine was a nice touch. My first choice for sure if I end up back in the area.
Great Service
ByCheryl0502
July 28, 2016
Modern, clean facility with welcoming staff. Breakfast buffet had hot appealing food
Great hotel
Byltume1978
July 18, 2016
This is the best Holiday Inn Express I have every stayed at and should be the standard for all of the others in the chain.
Good HIX
ByChott
July 17, 2016
Clean, new and well appointed. They have an ice cream maker in the lobby. Handy in the evening.
Great for business or leisure!
ByGEAUXTIGERS22
July 17, 2016
Amazing staff and accommodations...breakfast was amazing!
Nice, clean hotel with great staff and excellent breakfast!
ByDebr0xxx
July 06, 2016
I could not be more impressed with our stay here! Everything was nice, updated, clean, and comfortable. The hotel staff were very courteous and helpful. The breakfast was amazing and they understood my NEED for coffee:) Plus, they have ice cream in the lobby 24/7!
Spotless room and facility. Great stay.
ByZWIII
July 04, 2016
The facility appeared new, but nonetheless, the room was spotless and with all the amenities I needed. The front desk was very courteous as well as helpful. Breakfast was good. I thoroughly enjoyed my stay at the facility and will definitely return when working in the area.
Unfiendly atmosphere and hotel
Bysege1
July 03, 2016
I arrived at hotel early in the morning on a early morning flight from Atlanta and walked straight to the reception area where I met an unfriendly receptionist who told me point blank without checking my reservation that I arrived too early and have to wait till 3pm,
It was when I mentioned my IHG status she grudgingly said that I can check in at 12pm without asking if I have any luggage, if I am going to wait in the reception, go and come back, etc..
The printer in the business area was not working and was not fixed throughout my two days despite my complaint.
Thee nonchalance attitude towards hotel guest welfare continue as the reception staff never acknowledge arrival, departure etc and the grand finale of the impersonal nature of the hotel culminated by waking up to find my bill underneath my door on the day of my departure.
I was not surprised that I was not even given a glance as i walked out of the hotel early on Thursday morning dragging my luggage out of the hallway .
I will not stay at Holiday Inn Express, Gonzales again next time I am in Gonzales and neither would I recommend it to friends visiting the area.
Excellent Staff
Bytaylormade27
July 01, 2016
The staff at check in and check out were very friendly and very quick to get us our key cards at check in.
I like the Ice cream
ByDaelee12
June 11, 2016
I had a really nice stay at HIE in Gonzales. The staff was very friendly and helpful. The entire property was very clean. The room was very comfortable. I really liked the evening reception. The Ice Cream Machine was a very nice added touch.
Clean rooms
ByBusinessTravelerfromKY16
June 10, 2016
The hotel staff are welcoming and friendly. The hotel and rooms are clean. I loved that this hotel was within walking distance of shops and restaurants. Highly recommend.