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Holiday Inn Express Hangzhou Xixi Tourism Zone

No.616, Xixi Road, Xihu District, Hangzhou , Hangzhou, 310002

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
50%
Recommend This Property

Overall Experience

3.2

based on 6 reviews
50%
Recommend This Property

Ratings Breakdown

6reviews

  • 5 Stars
    1
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars
    1

Newly refurbished and comfortable, location not great

By

December 29, 2019

Newly refurbished and it shows. Rooms are clean and bright with very comfortable beds and bedding.
It’s quite out of the way though and appears to be in the middle of a building site due to the regeneration going on in the area.
Unfortunately the hotel doesn’t cater well for non-Chinese speakers with a poor grasp of English amongst the staff.
Additionally, foreign visitors should be aware that they may have issues with paying with foreign cards. Best to have a couple of different sources of payment available.
If we hadn’t engaged a local tour guide, we could have been in trouble.
One minor thing which isn’t really in the hotels control is the poor sound insulation. If someone nearby is doing the horizontal samba, you’ll know about it...

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Great Hotel in an odd location

By

November 25, 2019

platinumelite

My overall experience with the hotel was good. Very clean, friendly staff, and good breakfast (for free). It would be better if they had some English speaking staff and better WiFi. My biggest problem was the location. The road to the hotel was torn up, and it was a little hard to access public transportation. Since it’s a newer, less populated area, it was even a little difficult calling a taxi or DiDi

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New modernized hotel

By

November 15, 2019

club

Room is modernized and big. This hotel is quite new and on a quiet street. A little hard to find. Room is clean.

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High value quality stay in Hangzhou

By

November 13, 2019

platinumelite

Price is ok, hotel is quite new and clean, staff is nice and offer free breakfast for Guest

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禁烟管制和柜台作业需要改进

By

November 08, 2019

platinumelite

1.既然为全馆禁烟,在反映有其他房客在房间抽烟,并打开房门,致使走廊、梯间充斥遮烟味,服务人员漠然地没有响应,也没有立即处理,客席了这新酒店。
2.退房时开发票作业流程过久,我们只需要普票,为什么入住时已有登记的数据,还要一一由房客自己写名字?是可以理解柜台人员的不熟悉,但不能理解一个全球体系的酒店,竟有不同其他酒店的作业方式?
3.希望酒店的联外道路,在下次造访时已经施工完成,以及在作业流程和管理可以改善,还给酒店该有的定位和评价。

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Bad service. Poor location. Lousy payment options.

By

October 31, 2019

club

Staff are not trained. Unresponsive. Inattentive. No pride.

Location is very poor. No proper roads to turn into. No proper signage. Building still in midst of construction. Negative.

Payment options very bad. Only service China citizens basically. Basic visa and masters not allow. Even as a visa Signature n masterworld black card holder, I can swipe. It’s a waste of time.

Not tourist friendly. Negative.

Please note IHG is international brand and not China brand.

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