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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 317 reviews
90%
Recommend This Property

Ratings Breakdown

317reviews

  • 5 Stars
    213
  • 4 Stars
    61
  • 3 Stars
    20
  • 2 Stars
    13
  • 1 Stars
    10

Acceptable, but...

By

February 22, 2017

platinumelite

We have stayed at this property several times in the past. The rooms have been refreshed and the new decor appears to be easier to clean. I expect fewer issues for people with allergies. The breakfast room remains rather dark and dated; renovation is due.
Rooms are noisy; PA turnpike, busy local,road and train tracks contribute to the high ambient noise level.
There are newer options in the immediate area. Depending on your brand preferences, you may find a better choice at this location.

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great service

By

February 16, 2017

great location, the service was great.
breakfast was great.

Posted byHotelStaff
February 17, 2017
We very much appreciate you being our guest, and value your feedback. I will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for such a wonderful review. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Nice place

By

February 14, 2017

club

Location was great for what we needed. Room was updated and clean. Breakfast was very good. Love the cinnamon rolls!

Posted byHotelStaff
February 15, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel, & for the kind words. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Unexpected Quality

By

February 07, 2017

club

Unexpected quality of hotel, courtesy of staff, and good breakfast.

Posted byHotelStaff
February 08, 2017
Thank you for the kind words! We're glad you enjoyed your stay. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Great Hotel

By

February 01, 2017

club

Mainly the Ladies at the desk they were Outstanding they made the stay Great ; They were so polite,willing to make sure you had everything you needed to help you in anyway they could!
Hotel n rooms were great everything to make you comfortable n relax.

Posted byHotelStaff
February 02, 2017
Thank you for the kind words! We're glad you enjoyed your stay. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Best Hotel in the Area

By

January 26, 2017

club

Had a death in the family. Called to make my reservation the next day and requested a specific type of room due to recent surgery. Checked in next day and everything was ready. Was in the area a few months ago and was going to stay at another hotel close by. Once I checked in and saw the condition of the room (which was more expensive), immediately checked out and than goodness there was a Holiday Inn Express nearby. Wouldn't stay anywhere else in this area. Thank you so much.

Posted byHotelStaff
January 31, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Good stay

By

January 25, 2017

platinumelite

Good as expected. The only nagging issue was the bathroom door swing made it difficult - designer should reevaluate

Posted byHotelStaff
January 31, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Great Stay

By

January 25, 2017

We stayed for my daughters birthday and the entire hotel staff on the evening of 1-21-17 were absolutely amazing! I would recommend this hotel over all others in the area!

Posted byHotelStaff
January 25, 2017
Thank you for your kind words! We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Great Staff!

By

January 16, 2017

club

Really enjoyed our stay and the staff was great! Would definitely stay again:)

Posted byHotelStaff
January 20, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Business Trip

By

January 16, 2017

Clean hotel and friendly staff. I enjoyed my stay at this hotel and will stay here the next time I am in town.

Posted byHotelStaff
January 20, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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Excellent, as expected!

By

January 15, 2017

What a great location! The staff and the facility were top notch. I hope to return.

Posted byHotelStaff
January 16, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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great service

By

January 09, 2017

Front desk staff were nice and helpful, needed to know were local places were open late and the quality of food,the staff was very helpful on this.

Posted byHotelStaff
January 10, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We look forward to your next visit! Safe journeys, Zachary Chauvet General Manager HIE Pittsburgh-North
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