 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
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Quarantine stay felt ignored
ByMhct
December 30, 2020
I stayed under a government mandated quarantine order, stayed 14 nights. The check-in experience was pleasant and the staff was courteous. During the stay however I felt like I was ignored by the staff, they never asked if I needed more water or other essentials. I ordered food to be delivered and took the staff 1/2 an hour to arrive to my room after delivery, often times the food I ordered will be cold by the time it got to my room. I called a few times to mention this and the staff seemed agitated I even asked.
Good Service
ByPhoebe
December 26, 2020
The room service is very efficient.
The staff is very patient and polite.
舒適
By
December 26, 2020
整體都很好，要是拖鞋能換布的就更好，退房時能不用等那麼久就更好了
Quarantine Stay 14 days
ByCanada A
December 22, 2020
friendly and polite, respectful staff, decent size room for the price, large window. Very comfy bed and duvet.
舒適
ByEvan
December 22, 2020
床單被鋪枕頭都舒服，酒店的員工服務態度殷勤，也能幫你解決問題
Mr
ByTom16
December 21, 2020
Fare. It will be better if the room cleanliness to be improved.
neat and great service
ByVenus
December 07, 2020
staff are responsible and nice. there are many choices for breakfast, room are clean and tidy.
Found that it was an excellent choice of ours
By
December 07, 2020
We stayed at Holiday Inn Express Hong Kong Mongkok for a compulsory 14-days quarantine, so we didn’t have many options to choose from (the list of hotels which accept guests from HRC). To be honest, we had chosen this hotel as loyal customers and IHG members who appreciate reliable quality standards (of the chain) for a reasonable price. We wanted to have more spacious room (which is a problem in HK), definitely a sofa and a working desk, preferably an open view and breakfast included... Holiday Inn Express was able to match all our expectations and even more. We got our very nice view, a desk and an additional table and appropriate breakfast. The staff was very friendly and helpful. We even got two small gifts from the hotel to make our stay even sweeter. Thanks a lot for your care and help in delivery our Deliveroo food few times a day! We definitely recommend to consider Holiday Inn Express if you are looking for a hotel in Kowloon. The hotel is relatively new, clean, located very near Olympic, Mongkok and Ya Ma Tei subway stations. And, what is sometimes important, it is really value for money to compare to some other HK hotels in the same price range.
服務一流
ByBenbenben
December 06, 2020
是次入住是自我隔離14天，員工很盡力滿足客人需要。定期送一些零食，雖然是小心意，但每次有一張窩心的問候卡，很感謝酒店！
My quarantine stay at the Holiday Inn
ByHappy
November 26, 2020
Excellent hotel, spacious room. Staff very attentive.
The worst stay so far with IHG
ByBern
November 24, 2020
1. Room smells like fishy, dirty carpet
2. Semi see-through wall doesn't block out toilet light at night and wakes partner up
3. Staff is not as pleasant as other IHG staff, plays on the phone as soon as they get a chance.
4. Terrible location surrounded by metal workshops
5. Was given a local budget brand, paperpack soft drink as my welcome drink..... probably better off not giving out welcome drinks at all if you are going to be so cheap
Good location and friendly staffs
ByBonyip
November 23, 2020
It's a very good location for accessing a lot of different choices of local food. And with good transportation MTR station, it is so convenience to go for varies places to do the shopping. Besides, the staffs are all nice and friendly and very helpful with quick responses.