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Rated 4.5 out of 5 by 455 reviewers.
Rated 2.0 out of 5.0 Lack of A/C We had issues with our Air Conditioner on two separate evenings. The A/C malfunctioned and when the staff was notified, they advised they would get the unit fixed and add 5000 points to my reward card. After the A/C was fixed, it broke again in the middle of the night and we were moved from that room to another room. Again, instead of compensating for the room, points were to be added to my rewards total. To date, no points were added to my account and we were not compensated in any way for the inconvenience. I was OK with receiving the points, but for the staff to suggest that they were going to give me points and then not follow through is disappointing. I am a loyal IHG customer and I've been in hotels that have done much more when I have been inconvenienced less. In addition, there were several locations in the commons areas where the carpet was being held down by duct tape or awful smells permeated from alternate entrances (not main entrance). I would not stay in this location again nor recommend it to others. July 1, 2015
Rated 4.0 out of 5.0 by Close to the airport Stayed here when my flight was cancelled. Was able to book on short notice and complimentary shuttle from the airport. Driver ws very courteous, even offered bottled water. June 30, 2015
Rated 5.0 out of 5.0 by COMFORTABLE STAY Brandy and the staff at this location are the best. They pay attention to details like you are at a resort! Comfortable beds, great access to everywhere from this location if you are going to Downtown Dallas, Los Colinas, Grapevine, or just hanging around Irving. I will always stay at this location when traveling in the area. June 29, 2015
Rated 3.0 out of 5.0 by Leaning on canceled flights The girl at the front desk was rude. You can tell they rely on on canceled flights and don't need to earn the biz. Inflated prices, rude service, not coming back. I paid way too much to stay here. June 29, 2015
Rated 4.0 out of 5.0 by they mean it. This is the second time I have stayed at this property and will continue to do so each time I travel to Dallas. I travel every 2-3 three months for a week long stay for work and this hotel is exceptional for the price. The staff is just excellent (they are sincere about helping and are genuinely nice people), the rooms are always clean, bed is comfy and the property's proximity is central for my needs (Restaurants <Hard 8 BBQ is close-by>, DFW/Love Field/Downtown area etc.) I have traveled often through my career and never write reviews unless it is a bad experience, unfortunately. It is a pleasure to give my experience of this HIE DFW. I would recommend getting to know the staff. When I call now they know me by name (where does that happen anymore?) and my room preferences. June 28, 2015
Rated 5.0 out of 5.0 by Great experience Great experience w/ everyone @ the hotel and was very helpful! We had a small emergency and Brande Keys was nice nice and helpful in our situation. June 28, 2015
Rated 4.0 out of 5.0 by Convenient to Airport Nice large rooms, convenient to airport, but definitely dated appearance June 28, 2015
Rated 5.0 out of 5.0 by Good location recently my son had to go to Washington DC with a school trip. the staff was awesome on accommodating them. great location just a few minutes from the airport. June 26, 2015
  • 2015-07-03T10:12:00.446-05:00
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