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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 357 reviews
94%
Recommend This Property

Ratings Breakdown

357reviews

  • 5 Stars
    261
  • 4 Stars
    63
  • 3 Stars
    19
  • 2 Stars
    7
  • 1 Stars
    7

Great overall experience

By

1月 20, 2017

Clean, great service. Great selection for breakfast. A plus service at the front desk. Friendly staff

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Great experience

By

1月 19, 2017

Only stayed a night but the staff was just great! Very nice hotel - would absolutely stay again!

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Mississippi Blues Marathon Weekend

By

1月 18, 2017

club

Comfortable beds, love the microwave, refrigerator and Keurig in the room. Staff was very accommodating. Fitness Center disappointed as treadmill did not work.

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Clean rooms

By

1月 16, 2017

club

I always have good experience with holiday inn. Staff and rooms

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Mississippi Blues

By

1月 10, 2017

Hotel was very clean. Guest rooms were very spacious and beds were comfortable. Hotel close to restaurants and start of marathon course.

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Great Service

By

1月 09, 2017

club

Arrived in the middle of an ice storm in Jackson. Ended up staying past check out due to the weather. Manager and all the staff were so kind and patient.

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Fantastic Manager Allan Cole

By

1月 07, 2017

Traveling for a family emergency and stopped here for the night. We had called the 800 number in advance and received a confirmation for a room but when we arrived discovered that the hotel was booked up. It was late and Allan the on duty manager went above and beyond in obtaining a nice room for us for that night. He was very empathetic and kind making our situation a little more bearable. A big thanks to him!!

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Clean room and cheerful, helpful staff

By

1月 05, 2017

club

The staff was great. They were smiling, cheerful and always ready to jump in and assist. The room was clean and well maintained so that I didn't feel like I was sleeping somewhere 1,000 other had before me. I would recommend staying here.

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Great Stay

By

1月 04, 2017

Attended the Soulabration concert at Jackson Coliseum this was a great location felt secure in building and room will go back if I do another concert or visit the Coliseum for another event. (Black Rodeo)

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billing

By

12月 08, 2016

club

It took to long for the charges to come off my card. I still have not received my points

Posted byCustomerCare
12月 26, 2016
Dear Ramona, Thanks for the time you invested in posting your review. We are sorry that you found the process in releasing the hold on your card quite long. Rest assured this has been addressed by the hotel. With regards to the points earned it will take about 5 to 7 business days from check out before it gets posted on your account. For this stay the points earned is already on your account. We thank you for these observation and we want to assure you that it will be brought to the attention of management to ensure that necessary steps are taken to achieve complete guest satisfaction. Thank you for your patronage and being one of our IHG rewards club member. We hope we get the pleasure of hosting you on your next visit in the area. Sincerely, Ronald R. Case Manager IHGService
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ok

By

12月 07, 2016

club

Hotel was clean, beds were comfortable. Food was average.
Hotel temperature kept too hot to sleep, had to run air as low temp as it would go.

Posted byCustomerCare
12月 15, 2016
Dear Monroe1882, Thank you for being an IHG Rewards Club member and for taking the time to share your comments. We are glad to know that you found our hotel to be clean and beds to be comfortable. However, we apologize that the air conditioning system did not work well during your stay. We would like to assure you that these will be reviewed and appropriate actions shall be taken to avoid its recurrence. While we understand you did not have an overall great stay, we sincerely hope to get another chance to give you a more pleasurable stay should you be in the area again. Sincerely, Christian C. Case Manager IHGService
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Hotel Staff

By

12月 07, 2016

Deune,Dakota, Lisa, Kaylon - Front desk, Cynthia Breakfast, Emmanuel, John - House Man, Kisha - House Keeping. All of these employees went above and beyond to make us feel at home and help us with all of our special and specific needs. They helped us change our room when the first one was in an unacceptable condition. The hotel staff were very attentive to our make a wish daughter and helped with making sure she enjoyed her entire stay. We really felt the love!

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