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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 256 reviews
84%
Recommend This Property

Ratings Breakdown

256reviews

  • 5 Stars
    164
  • 4 Stars
    45
  • 3 Stars
    11
  • 2 Stars
    20
  • 1 Stars
    16

A place to rest

By

July 19, 2016

club

After 8 days away from home we returned to the Holiday Inn Express in Kings Mountain, NC. We were visiting family before we returned home. We have stayed there several times and now it feels like home. It is a comfortable, clean, and friendly place to stay. We will return the next time we visit our family in Kings Mountain.

Posted byHotelStaff
July 21, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Housekeeping Doesn't Clean

By

July 13, 2016

I received a note on my bed that stated Your beds were not made today due to the placement of your personal items
I had left my pillow on the bed. Staff had no issue picking up the pillows off of the floor and putting them on top of my pillow-but didn't feel the need to make up the beds.Staff could have made beds up and pulled down lower than personal pillow if it was that big of a deal.I believe it was just an excuse to not do their job.
I reported the issue-no one offered to make the beds-just stated thanks for letting them know.

Posted byHotelStaff
July 15, 2016
We were sorry to hear you were having problems with our service . We try our best to accommodate all our guests needs as, it is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Best HI Express

By

July 08, 2016

club

After staying in many HI Express locations all over the southeast, I was very happy with this hotel. Staff was great, facilities were great, room was great. Location is great - allows you to "get away" from Charlotte. About 25-30 minutes from the airport, which is very reasonable.

Crowders Mountain State Park is in the backyard of this hotel. It provides an excellent escape for a couple hours from the hubbub of work. Nice hike with excellent views of the surrounding area.

Have stayed on the highway side, and it is a little loud, but nothing unbearable. With the A/C unit running, the highway is not noticed. The non-highway side of the hotel is completely quiet.

Overall my stay was excellent. Wouldn't consider any other hotel in the Charlotte/Gastonia area.

Posted byHotelStaff
July 12, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Convenient and good service

By

July 05, 2016

platinumelite

My stay at this hotel was exactly what I needed for a business trip. The hotel was easily accessed from the interstate and check in and check out were very efficient. The staff is very friendly and helpful. The property is clean and well maintained.

Posted byHotelStaff
July 12, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Nice Hotel near Charlotte, NC

By

July 03, 2016

club

Travelling by car from New York to Atlanta, this Holiday Inn Express was a nice place to stop for the night. We got a good night sleep and the breakfast in the morning provided an nice start to the next day. The cinnamon rolls at breakfast were particularly good. We would definitely stay here again.

Posted byHotelStaff
July 09, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
Posted byHotelStaff
July 09, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
Posted byHotelStaff
July 09, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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DO NOT STAY HERE

By

July 02, 2016

As an IHG Spire Royal Ambassador I stay in IHG properties over 60 nights a year Worldwide.
I checked in a 3 pm and was still given one of the worst rooms in the hotel next to the freeway. Sleep is impossible and I was told hotel was full - AT 3 PM?
Internet is a total disaster as many already say.
Parking spaces near lobby are unusable after rain due to dirty standing water and no sidewalk to other parking places.

All in all a totally undesirable hotel which IHG need to sell or demolish.

Posted byHotelStaff
July 04, 2016
As an IHG Spire Royal Ambassador member you are one of our upmost important guest. We were sorry to hear your stay was not what you expected. I do apologize for your inconvenience. We are working on trying to reduce the Hwy noise and as for the parking lot and internet, I assure you we will look into this matter. Again I do apologize.
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Go to Gastonia

By

June 26, 2016

club

I have stayed at many hotels in the area over the past several months while looking to relocate. This hotels staff in my experience simply does not care about the customer. They were full (so they told me however the parking lot was more than ½ empty overnight) and when I tried to discuss the problem with having been given the wrong room type based on my booking.....COMPLETE DISREGARD and utterly NO CONCERN. I requested and booked a second room when having more family travel with us to close on our new home in the area SPECIFICALLY asking for and deciding on the type of room so we could be close together. When I called during travel that day about 3-4 PM I was told all the rooms had been assigned....REALLY??? I'm sure not everyone has checked in already.....re-assignment!!! DUH!
When I arrived I found out that I didn't even get the rooms I had booked. I was given 1 double queen suite and 1 king suite - ON SEPARATE FLOORS!!! The front desk staff could only say "there's nothing I can do - we're completely booked" (see comment above about parking lot), and "that is what your reservation says" even after I showed him 2 separate e-mails CONFIRMING 2 separate 2-queen bed suites.
I asked the check in and check out front staff as well as called the hotel on another day to speak with the hotel manager and nearly 2 weeks later I STILL have not heard from her.
If you don't care about service or problem resolution spend your money here. It's clean, quiet, and you'll enjoy a decent breakfast. If you expect to get what you ask for try the Holiday Inn Express in Gastonia. They actually have the pool open during the posted hours (and possibly beyond) and respond to concerns with care and compassion.
IF you decide to stay at this Holiday Inn Express.....don't say you weren't warned.

Posted byHotelStaff
June 28, 2016
We were sorry to hear you were having problems with our service and the fact that we could not accommodate your needs due to being sold out. We try our best to accommodate all our guests needs as, it is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Fast inn and out. Clean and comfortable.

By

June 08, 2016

Had a great time at this Hotel. Staff was friendly and helpful.

Posted byHotelStaff
June 09, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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good service, nice pool area

By

June 08, 2016

club

I asked for a roll away in our room and fully expected to pay about $10 extra per night. Much to my surprise, they did not charge and it was ready when we arrived. It was an actual bed and not a flimsy, sleep on springs cot. Our extra guest was comfortable.

Posted byHotelStaff
June 18, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Stay

By

June 07, 2016

I got to admit the the the knowledge of local restaurants was excellent. I had a wonderful meal at 328 Cherokee grill. Enjoyed the the coffee brewing system.

Posted byHotelStaff
June 08, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Stay @ Kings Mountain

By

June 07, 2016

platinumelite

Just remember to ask for an even numbered room and everything will be great! The front desk recommended several local restaurants. We went and they were great! Some of the best food! Thanks Holiday Inn for your recommendations! Bed was comfortable and breakfast was also great.

Posted byHotelStaff
June 18, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
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Great Service

By

May 31, 2016

club

The service at the hotel was excellent. The girl at the front desk was a great help to me. I needed a room and driven from Charlotte to find one. She was able to give me a late check out.

Posted byHotelStaff
June 08, 2016
We were glad to hear you enjoyed your stay. It is Holiday Inn Express goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, is very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Our guest are the up most important to us. Thank you again for your feedback
Read More
Read Less