Rated 4.6 out of 5 by 289
Rated 1.0 out of 5.0 by Wolfpack17 Understaffed!
My wife and I stayed the night while moving our daughter to Kingsport for a summer internship. First let me say the young lady at the front desk was more than helpful and did everything in her power to make our stay enjoyable. Unfortunately, she was trying to run the entire facility alone, including being the maintenance person as well. Our thermostat in our room wasn't working so she tried for 3 hours to get someone to come in and get it going to no avail. She personally brought us a fan about 10:30 that night. It didn't help much as three 10 year olds ran the halls until 1:30 am. Beds are definitely what I am accustomed to in Holiday Inns. Hard as a rock. I've stayed in many Holiday Inn's in many different states over the years and this was the most disappointed i've been. Had to happen eventually lol. Also, the poor girl at the front desk was apparently still there when we checked out the next morning.
May 19, 2016
Rated 5.0 out of 5.0 by JN in CLT Great room, good value
Rooms were large, great layout in suite. Good value for the money. Location was great.
May 18, 2016
Rated 5.0 out of 5.0 by craby Great Hotel
Nice facility. People were very friendly, room was very clean and breakfast was great. We will be back for sure!!!
May 11, 2016
Rated 5.0 out of 5.0 by hawk6648 internet
We lost internet on Sunday night and was not able to get back on the internet that night.
May 5, 2016
Rated 5.0 out of 5.0 by DashPotts No Issues
A good place to stop, slightly off the main highway. Great breakfast choices and huge rooms.
May 5, 2016
Rated 5.0 out of 5.0 by davidkb82 Quiet Comfort
Easy check-in, courteous staff, quiet comfortable room.
April 27, 2016
Rated 4.0 out of 5.0 by Dragon369 Very Relaxing Room
The only two down sides to our whole experience was:
1. The location is behind a funeral home
2. The Jacuzzi was not larger enough to hold me...I'm well above 6'3"
April 27, 2016
Rated 4.0 out of 5.0 by Let's go 'eers Good clean property with comfortable stay
This property is a good, clean location. The room was very clean and up-to-date furnishings. The front desk staff was courteous and professional, even calling me by name upon check-in (last scheduled booking of the night). The hotel features were very nice.
Although we didn't have the chance to use them, the indoor pool looked clean and the exercise room equipment looked nice.
The property is easy to access and is well lit.
The only issue that we encountered was the breakfast service. The employee was not helpful in refilling when asked by us and another hotel guest. She was not customer-focused and was more interested in cleaning up the area 15 minutes early before the end of the breakfast period. (this is not typical for other HI properties that we have stayed)
April 19, 2016