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Holiday Inn Express & Suites Austin NW - Lakeway

15707 Oak Grove Blvd , Lakeway, Texas 78734

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 761 reviews
88%
Recommend This Property

Ratings Breakdown

761reviews

  • 5 Stars
    502
  • 4 Stars
    140
  • 3 Stars
    57
  • 2 Stars
    33
  • 1 Stars
    29

Poor Management

By

December 07, 2019

The General Manager was rude and unfriendly upon checking in. During our visit we had a substantialy leaking faucet in the bathroom sink and our room was not serviced on Thanksgiving Day even though we were on the list requesting new towels and service. Both issues were reported to front desk immediately. The evening clerks were professional and concerned, offered options for us and notated for General manager requesting rate adjustment for us. Upon checking out the General Manager offered no apology or concern. He was very rude.

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Not worth the outrageous price per night

By

December 04, 2019

club

We spent 2 nights there and they never came to clean our room.
Got tired of listening to the dog next door bark all night.
The lobby and where the breakfast is served is disgusting, dirty tables and soiled chairs.
For the nightly outrageous price per night, this place is just horrible and not worth it. Will NEVER stay there again...
Complete rip off...

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Wedding weekend

By

December 03, 2019

club

Close to wedding venue. Hotel was clean and friendly, had all that we needed in a clean friendly hotel

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Great place to stay

By

November 30, 2019

club

This hotel has a great stuff and are always going above and beyond to help their customers

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Great Place to Stay

By

November 27, 2019

platinumelite

Very nice hotel. We enjoyed our stay. The breakfast was great.

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Great staff and comfortable room

By

November 25, 2019

club

I really appreciated the friendly and professional staff, the clean, comfortable room, laundry facilities, and hot breakfast options.
The location was very good, close to my destination and quiet.
I have stayed at this hotel in the past and look forward to another opportunity.

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Nice stay in Lakeway

By

November 20, 2019

This is a very typical, which is to say good, Holiday Inn Express. Clean facility. Courteous employees. Tasty breakfast. Super convenient to anywhere in Lakeway.

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Great place to stay

By

November 19, 2019

All we needed was a one night stopover and this was perfect. Great service and great food at a reasonable price.

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Best IHG yet

By

November 17, 2019

club

Very helpful staff, breakfast food was good and abundant. We never waited for any help or service. Parking was good, access was good. Climate control was easy to operate. Room was quiet. Best experience w/ IHG yet.

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Good bed

By

November 14, 2019

Smoke alarm in room broke not fixed during my stay 6 days

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Breafast area food

By

November 11, 2019

platinumelite

I would recommend IHG hotels change up the breafast area. Food. Need a little more variation of food. Always the same.

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Very Disappointing

By

November 06, 2019

We were greeted by a very nice gentleman. It was downhill from there... Our room was by the elevator and open to the lobby. We were concerned about noise and were told we could not change rooms because we had walked in the room already. It seemed like a strange policy, but ok. We were told no one has complained about the noise from the elevator yet. That is possibly true because you can't hear the elevator over the air conditioner. It was so loud we could barely sleep. On top of it the room was stuffy and smelt like mildew. We noticed the refrigerator wasn't working and had standing water in the bottom of it. We informed the front desk worker who took a work order. No apology and no one ever came to fix it. The tile in the shower was broken and the drain cover was loose. It sort of just looked dirty. The breakfast was pretty decent, however we did hear the people in there from our room. The final experience was when checking out, the woman at the desk seemed quite disinterested in politeness. I told her I needed to check out and she asked if I wanted a receipt. Then that was the last thing she said. I didn't even voice my complaints to her to explain her a mood. I expected a bit more hospitality from a business known as "hospitality".

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