 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.6
95%
Recommend This Property
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very friendly and polite employees of the hotel
Bybobcatmtn
August 03, 2016
To be honest, my wife and I had made plans to stay on the grounds of my sons complex but after seeing the horrible condition of the room my wife and i decided to make a reservation at the Holiday Inn Express in Lakewood Ranch Florida. To our delight the hotel was even more then we had expected. The room was larger and better equipped then most other hotel rooms we booked in the past. The service was wonderful and the cleanliness of the entire hotel was more the none would expect. From now on when we travel, Holiday Inn Express will be tops on the list to book.
Great Stay
By
August 02, 2016
Only concern was actually finding the hotel. It is dark leading from the main highway back to the hotel. Once on the property, everything was wonderful.
Business trip
ByDuke4460
August 01, 2016
Enjoyed my week long stay. Staff was friendly and the room was comfortable.
relaxing atomsphere
Byrocket99
August 01, 2016
the hotel staff was fantastic and the nicest person was an individual who clean the floors in the lobby. He always had a smile on his face when he said hello.
1st visit and there will be many repeat visits!
ByFunHaha
July 22, 2016
I wanted to give this hotel five stars in all areas....however, five stars is perfection and there were just a few things that marred perfection. We made reservations due to a baseball tournament and were bringing two 16 year old boys with us. We received a call on the way from Alainna, one of the managers, asking if we would like to change from our room to a king suite that had a sofa bed in an additional room. They needed our two queen bed room we originally had reserved. Kids liked the idea of shutting their own door and playing video games they brought, on their own TV in the King suite. Alainna allowed us to check in hours early which was very convenient, and she was very friendly. Upon arrival, the always access to coffee was a plus! Once we checked in the room, room 404, apart from a large unsightly stain on the rug in the King bed area, the room was definitely a perfect size to fit our needs. We noticed the separate sofa bed room seemed a little hot, but we had to leave for the tournament. After the tournament we arrived back and went to take showers. While husband was in the shower we noticed there was only one more towel. I had to place a call to the gentleman at the desk for more towels and he said he'd be right up. 30 minutes later no towels, so I took a shower with the last towel and hubby went downstairs to the desk to speak to the same gentleman, with the same request. About 30 minutes later, there were still no towels. This was almost an hour now, and we had two dirty boys waiting to shower and we weren't able to go out for dinner due to not being washed up. I called down again and got a woman this time and explained the situation. She apologized profusely and within 5 minutes, she brought the towels up herself! It was a manager and unfortunately I didn't get her name! She apologized again when she came up. When we came down to leave for dinner, the same blonde manager was at the desk that brought us the towels. She apologized AGAIN and stated she credited us one thousand points...for not receiving the towels in a proper time frame. Totally not her fault as she wasn't the one we spoke to twice, but it showed me once again that the management care about their guests. I wish I got her name to give her props!
We went to dinner, came back, and boys played games. I called down for the desk asking for an extra blanket thinking the kids would need it (didn't know how wrong I was), and spoke to that same gentleman as with the towels. 30 minutes later- and its late now as I was half asleep, no blanket, so I sent my kids down to get it, which is something I should not have to do (just like the towel time). I do not blame this on management. Throughout the time the boys were awake in their den, we realized that the "den" was terribly hot, and it was not vented and only had something that resembled a bathroom vent fan in the ceiling which did nothing. Teenagers don't complain so we dealt with it (if I had to sleep there, I couldn't). Adults went to bed and I woke up at 2:15AM to check in on the boys. As I opened their door I could tell the room was a sauna. It was unbearable. The kids were asking if there was something that could be done- were contemplating bringing the sofa bed mattress out of the room. They decided to deal with it for the night. Early the next morning I went to the desk and the manager Dawn was there. I explained the situation...and she already confirmed that those suites do not have vented "den" rooms. Those rooms are best when using den as a den and not to sleep in, despite sofa bed. She immediately switched us to the best room in the hotel which was only four doors down!! That room is 408, which is a king room with an attached living area that has a dining table and small kitchenette. The best part was- it had two air conditioners!! One in the King room and one in the living area! Perfect!! Thank you Dawn!!!!
Review about other aspects:
1- the pool: the boys enjoyed the pool. They were happy the water was a comfortable temperature and not freezing cold like many of the hotels we've stayed at.
2- the breakfast: I enjoyed that they had more than just pastries. They had egg and meat choices, and a pancake machine. The meat choices changed the next day. There was always someone coming and checking out the food station to either clean it or restock it.
3- I enjoyed that there was always decaf and regular coffee and tea for us
4- love that they had two elevators. We never had to wait for one, unlike other hotels.
5- love their location. They were by the two fields we had to play on, a Walmart, and many restaurants.
6- love that the management realized who we were each time we crossed their paths!
Because of the friendliness, and the way they bend over backwards to make sure their customers were happy- I will be a return customer. We could be up there at most a weekend a month from June- December, and because of Alainna, the younger blonde manager, and Dawn...we will choose this hotel to stay at rather than one of the other hotels in the area. Because of them...I'm expecting a five-star review from me on my next visit!!
(I wrote this review on another review website too)
poppie
ByPECEA
July 15, 2016
great staff I always stay here they treat me like it is my family even better always try to help me. I feel save and comfortable and sometimes just do not want to leave my room housekeeping is always trying to dottier best with any needs possible. I do not eat meat so the food selection is not the best but seems most like it. I am military so I get military discount which makes my stay affordable since I say for more than a week at times.
I love the frog and microwave available and the bathroom soaps are nice
the location is quite and yet easy accessible to I75 and other shops and food etc.
Super clean room and premises, friendly staff
ByMailen
July 07, 2016
We arrived in the late afternoon and check in to the hotel around 5:00, the front desk staff were very nice and checked us in within minutes. Our room was easy to find, the room was very clean, big, bathroom ready with everything we needed. The beds were very comfortable, linens of good quality, pillows smooth, (we brought 2 from home and didn't use them), in the morning the breakfast was hot and plenty, as more guess came to eat, the staff was putting out more. My husband used the pool and it was clean, area around it also was clean ( he loved it). The parking lot was secure, plenty of lighting (we came back to our room almost at midnight) felt at easy walking around the parking lot.
Outstanding quality I have come to expect with Holiday Inn Express
Byjackpc1
July 03, 2016
As an IHG member, I have my choices of some of the leading brands, but I choose to stay at Holiday Inn Express. It meets all my needs, and more. Most importantly, I don't have to pay hundreds of dollars more to get the outstanding care, attention and hospitality I expect to get at any IHG hotel by choosing Holiday Inn Express.
clean but needs the air conditioner on so it is not musty
Byeasy ease
July 02, 2016
Air conditioner was off in the room. There was a mildew smell left in the room.
Comfortable with great desk staff
Byermarsha
June 29, 2016
Signage is poor, have to really be looking for this hotel but once you find it.... well worth the time and diligence. Very quiet and peaceful in spite of proximity to interstate.
Comfortable room, sufficient breakfast and great service.
ByBucko AKA Bat Man
June 22, 2016
Enjoyed this stay. We have stayed at this HI Express on several occasions and have never been disappointed. The customer service and friendliness of the front desk staff is outstanding.
Great Time in Southwest Florida
BySteve J 'GA'
June 20, 2016
I would recommend the Bradenton East lake Ranch to any visitors in the area.