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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 383 reviews
95%
Recommend This Property

Ratings Breakdown

383reviews

  • 5 Stars
    291
  • 4 Stars
    53
  • 3 Stars
    18
  • 2 Stars
    13
  • 1 Stars
    8

Worst Stay

By

March 27, 2017

We have been staying at this particular Holiday Inn Express because when we found it we thought we found the diamond in the rough. After this past weekend the diamond has become very rough except for 2 key employees that seem to understand customer care. When we checked in we went to our room and the first thing I noticed was it did not look vacuumed well, then going over to the refrigerator we found our garbage had not been emptied. We are not ones to complain and always give the benefit of the doubt, then we went down to breakfast and found tables not cleaned after being used. Breakfast items not replenished, garbage cans overflowing, the overall appearance was not what we have been accustomed to.
We asked someone we did not know and we were told new ownership had taken over. We will always give another chance to try again, but we wanted to give a shout out to 2 employees that bring the wow factor into play when needed. First Katherine at the front desk who has always gone above and beyond, 2nd Dawn the reservation clerk I spoke with a number of times. New management needs to look at these two employees and give them a pat on the back. These two ladies will make you want to return.

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Great Choice for longer stay in area

By

March 24, 2017

platinumelite

good location
large suite
good price
great service
nice amenities
family friendly

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Friendly Staff and comfortable room

By

March 22, 2017

club

All the women at the front counter were so pleasant and cheerful everytime I encountered them. Thwy were all very helpful as well. The room was more than spacious and very clean.

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Comfortable bed

By

March 21, 2017

Perfect for what we needed! The breakfast bar is lame

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Very clean and comfortable

By

March 21, 2017

I would recommend this hotel. Although we didn't spend a lot of time there, it was a nice place to sleep and eat breakfast.

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Excellent customer service.

By

March 19, 2017

platinumelite

Great hotel and location. Was greeted with a smile.

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Over priced business stay

By

March 19, 2017

Spring break had this hotel way over priced for a business trip

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Wished I didn't have to leave!

By

March 14, 2017

club

I cannot say enough about the staff of this HI. More than helpful! The bed???? Like sleeping on a cloud! I don't sleep for long intervals but I did on this bed! Loved it!! Wished I didn't have to leave! Would definitely return!

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Loved the suite

By

March 14, 2017

platinumelite

We like the fact we can have two tv's and the extra space and comfortable furniture

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Great service

By

March 11, 2017

club

I have coming to this hotel for past 7 years, will will keep coming

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Good Hotel

By

March 07, 2017

platinumelite

They make a real effort here. Typical of the chain, but a higher cut of staff for sure.

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Express at Bradenton

By

March 04, 2017

platinumelite

My wife and I stay at this Holiday Inn Express each year as we have friends who live nearby. I am able to walk to our friends home from this location so it is very convenient for us. The service has always been great and we will continue to stay at this location when we visit our friends in Florida.

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