 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
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Excellent and courteous staff.
ByOmoobaJesu
August 11, 2016
The staff made my stay very pleasant, but the hotel decor needs to be updated.
2 many Misses!
ByD Mart
August 08, 2016
Too many misses during my stay. I definitely expect better from IHG. Perhaps this was just a bad week for this location.
uncomfortable beds
ByUncomfortable bed
August 01, 2016
Beds were extremely uncomfortable and fridge was extremely noisy.
Excellent Choice!
ByCrippler
July 27, 2016
I was really surprised at how nice the hotel was in Laurel.
Reserved 4 nights; checked out after 1
Byhizzoner
July 23, 2016
Probably the worst fault was the musty, almost moldy, smell of the room. That and the fact the temperature was hard to regulate were the primary reasons for cutting our stay short. In fact, the whole hotel temperature bordered on very warm as though the internal AC was not working. Once in the room, my wife complained that the barely functional toilet smelled of bleach whenever it was flushed. We moved to another IHG property in a different city after one night.
We also had to check 3 floors before we found an ice machine that worked.
There were few outlets for rechargeables and not all of the USB ports worked in our room.
I am a Spire Elite member, but I was not given thanks for that nor was I offered the choice of additional points or a goodie bag at check-in. I was also not offered an upgrade.
Though the breakfast center was outwardly clean, it did have issues. The coffee tasted as though it had not been cleaned since it was installed and to my surprise, the butter was not refrigerated and turned out to be rancid. I would rate the breakfast sausage as "questionable" or "dicey". There was no unsweetened cereal that I noticed - only oatmeal with added sugar. Only bananas were offered as a fresh fruit - no choices.
When we tried to access the computer in the business center, we could not logon after repeated efforts and had to get assistance from the helpful young man at the desk. The older desk clerk gave us short shrift. He also had to reboot the computer twice before we could logon and he had to enable java so we could pull up the IHG search site.
Only one desk staff was friendly and actually tried to help with issues. Also, a maintenance person going past the desk that overheard my question to the desk about local transportation and volunteered that the hotel had a shuttle and would take us to the DC Metro. The desk person did not know this or seemed not to know.
On the positive side, the room did offer a large refrigerator with a working freezer area. There is a nearby mall with many chain restaurants.
I shall not stay here again.
Great Hotel
ByTen Spot
July 22, 2016
Have stayed here twice so far. Great room (King) for business travel. Great nights sleep. Clean room. Close to shops and restaurants.
Could have more choices for breakfast but then it is continental so I usually eat elsewhere when I want a heartier breakfast.
Excellent customer service though I had no issues needing to be resolved.
Overall great stay
Byelbh309
July 07, 2016
Typical Holiday Inn Express experience. We enjoy staying in them because the service and quality are consistent, generally speaking. Only complaint was that the pool hours were awful. Only open 4-9 or 5-10 each day. It would have been nice to actually be able to use the pool in the morning/afternoon. This hotel has a huge park behind it and they were having their 4th of July celebration the first evening we checked in. This was a BIG bonus and bit of a drawback. Big bonus being we got to enjoy the festivities. Drawback being noise late into the night and we had to be up at 5am the next day to catch a train to NYC out of Baltimore. Overall though thankful for a fun activity right next to the property.
Bad Stay, Great Customer Service
ByConstantTraveler07
July 07, 2016
I originally wasn't happy with my stay. I came to the area for work (I work 3rd shift), and when I came back to my room in the early hours, there was an unidentified man in there with my belongings. I immediately went downstairs and notified the front desk and was eventually offered another room (and the chance to get my belongings, which weren't harmed). The next morning, I spoke with the hotel manager who said she would take action following the incident, but wasn't told exactly what at the time.
In the following days, I contacted IHG Guest Services and inquired about more information. I was originally told I wouldn't get any, but after a few more attempts, I was contacted by a senior case manager who put me in contact with the hotel's manager. She later informed of the actions that were taken following the incident and offered to make my next stay more comfortable.
I'm not exactly sure how the original incident went down, but I am pleased with the final responses from the hotel manager and guest services. I feel like my concerns and safety were taken seriously.
No fun without pool
Bysad in Ohio227
July 01, 2016
Kids loved the indoor pool; however, the times of operation were 4-10pm. The kids wanted to go to the pool much earlier than 4pm. This was a drag.
Spacious
Byhksrn
June 28, 2016
Great traffic flow in the room, multiple furniture options. Clean and bright. AC could have been stronger but the beds were very comfortable, even when sharing a double with my 13 yo kid.The breakfast was very complete and tasty.
Holiday Inn - Laurel, MD
ByRazzie49
June 27, 2016
Good value for the money. The hotel was clean, employees were attentive, and the breakfast was very good. Would plan on staying here again.
okay
Bybeeb207
June 26, 2016
okay. too expensive for the value. will look further in the area for other hotels,