 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Average hotel room
Bykay1979
August 09, 2016
Not as nice as other Holiday Inn Express Hotels but had good service and clean rooms. Breakfast was what you expect at these hotels and was fine.
Comfy bed, indoor pool, decent breakfast
By
July 18, 2016
My boyfriend and I were driving cross-country and stopped here for one night. We were upgraded to a king room and enjoyed the indoor swimming pool. The wi-fi worked well and the included breakfast was pretty good (for a hotel buffet). I was impressed that they now carry soy milk and gluten free options! Also, the restaurant across the parking lot, Cinco Amigos, is surprisingly delicious if you like Mexican! We had a great stay!
A Perfectly Acceptable Hotel
ByDannyFromDetroit
July 11, 2016
I don't mean that in a bad way - it was exactly what I would expect for a Holiday Inn Express.
This place literally stinks.
By
June 27, 2016
This place smelled like axe spray cologne. My ac didn't work 2 weeks in a row. I never could log on to the Internet. One night I checked in and my refrigerator had some sort of crumbs and junk in it. The breakfast was really bad as well. I travel for a living and stay in a holiday inn express when available and this is by far the worst I've stayed in.
Poor Experience
ByLenoir City
June 27, 2016
After checking in, we walked into our room with dirty towels hanging in the bathroom and leftover food in the refrigerator. Furthermore, there were no amenities in the bathroom - not even a bar of soap to wash our hands.
Hard Beds
Bytoeheadbaby
June 21, 2016
Everything was great at the hotel, except for the beds. It was very difficult to sleep due to how hard the beds were. This was not a good thing as I was in town for business and did not rest well before my business the next day. Everything else in the hotel was great though.
Nice Room
BySaints2016
May 31, 2016
Nice room except for the colrine smell and the fact that our room was in the basement.
Comfortable beds and excellent service
ByEdwardH69
May 31, 2016
Great check-in and check-out personnel. Great breakfast. Luggage carts were always available.
Not too impressed
ByJustJess35
May 31, 2016
We had high expectations as we are IHG reward members and stay in Holiday Inn Express hotels most of the time we travel, but we were very disappointed in our stay here. We had bugs (ants and silverfish) in our room, the room air conditioner wasn't cooling well, there were cobwebs in the room, the bed was not comfortable and dipped in the middle, the pool room was uncomfortably hot and humid, the elliptical in the fitness center was of poor quality and very loose and wobbly, the outside and fitness center key card entrances were not locked, so there was access to the hotel from the outside all the way around. The positive side is the breakfast was excellent as usual, and the staff was mostly friendly and helpful. However, we would not recommend this hotel.
Relaxing Weekend
Byblue rocket
May 29, 2016
Away from the big city hassle. Plenty of food close by. just a short trip down the road to everything else.
Not so 'restful' stay
ByTN traveler 14
May 24, 2016
Arrived at this location only to be told my reservation was cancelled (had verified by telephone the day before that all was good). Turns out a large wedding party was in-house and my reservation was also generated for the wedding party - cancelled mine with NO notification.
Met out of state family members for a quick overnight visit - they too had terrible time trying to get into clean rooms - eventually wound up in rooms but not the ones they had booked.
There were not enough staff available to clean dirty rooms in order to check in. Had to wait for housekeeping to be called in to clean my room.
Our family went to dinner and 3 hours later, we were able to get into a 'semi-clean' room. When you see vast amounts of crumbs left at the edge of the refrigerator you know the room wasn't vacuumed - what else was left off?
Very disappointed! No comment other than 'sorry for the inconvenience' was directed our way.
Too many other hotels in this area to endure this lack of concern for their guests.
Great accommodations
BySuper Mario
April 25, 2016
This hotel is very well maintained and close to restaurants and other amenities. A very comfortable stay.