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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 693 reviews
96%
Recommend This Property

Ratings Breakdown

693reviews

  • 5 Stars
    530
  • 4 Stars
    113
  • 3 Stars
    25
  • 2 Stars
    17
  • 1 Stars
    8

Zzzz

By

April 29, 2017

club

Knowing we checked in late, desk recommended really nice restaurant

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Good service despite some mechanical breakdowns

By

April 28, 2017

club

Pretty decent trip overall. The elevator did breakdown while we were there. The staff was very sympathetic, but there wasn't much they could do since the repair company was waiting on parts.
I would like to mention that Steve was great. He called my room to warn me about an overnight hail storm expected in the area so that I could move my motorcycle to a more protected area.

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Great clean hotel

By

April 27, 2017

club

The room was very clean and quite large. Really liked the bed and pillows. Very comfortable. Breakfast was perfect! Lots of choices. Would definitely stay here again.

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awesome room

By

April 24, 2017

Great staff, excellent room choices.
elevator was broken front desk called ahead to make sure we didn't need to switch hotels.

Thanks for a great stay!!

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Old Hotel, Great Staff

By

April 24, 2017

Great service and staff. The hotel is an old hotel that has been updated. Lots of creaks and sounds from plumbing, etc. Not bad, but definitely not new.

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Excellent stay. Will be back.

By

April 24, 2017

club

Great service my entire stay. Keep up the great work.

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First time in Rockford Illinois

By

April 22, 2017

club

Price not applicable to poor location. Many nice restaurants in Rockford area but this property is near none other than some gas stations and some car dealerships. No amenities nearby.

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Great Service

By

April 21, 2017

club

The staff was very accommodating, the only issue was that the elevator was not in service during my stay. I'm not complaining because I needed the exercise that the stairway provided

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No Elevators

By

April 21, 2017

club

Rude Manager
No Accomodations for elevator not working, the manager over another IHG member 10,000 points and a few nights stay, I informed him that I was a IHG member, he changed it to, only for extended stay customers, I was appalled.
Sales associate did not inform me until after my
card swiped .

Although it was clean...the room had a smelly odor like wet carpet.

I could go on, the manager was rude. The cashier said he'd help with our bags, which he didn't.

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Problems With Stay

By

April 21, 2017

club

Please refer to my comments about the problems with my stay. I have stayed at this same motel many times before without these problems.

Waking me up during the middle of first night was a total lack of record-keeping on the part of the front desk staff. My envelope and keys were recorded with the correct room number. Why did the front desk clerk not know that the room was rented and occupied?????

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Great Service Confortable bed

By

April 14, 2017

club

Great Service Confortable bed, good location, decent breakfast, very friendly staff.

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Loves Park Rocks!

By

April 12, 2017

platinumelite

Great value. Bummer on the 50 character minimum. I can't count to 50.

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