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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 448 reviews
88%
Recommend This Property

Ratings Breakdown

448reviews

  • 5 Stars
    279
  • 4 Stars
    90
  • 3 Stars
    38
  • 2 Stars
    19
  • 1 Stars
    22

Not a great part of town

By

September 17, 2017

Good accomidatiobs, but not the best part of town. That is not the staff's fault of course. Stayed here many times through the renovations, looks really nice compared to before. The only thing I would ask is that the front desk be more staffed during the major check in times.

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Excellent

By

September 15, 2017

club

Very comfortable room excellent customer service
Front desk went out of their way to accommodate
And help I'm a disabled veteran they made me feel
Appreciated

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Work

By

September 13, 2017

platinumelite

The only problem I had was when I got backe from work on sat at midnight dirty wash cloth was on the floor at entrance sink hasn't been cleaned and my coffee pods were left in the bathroom

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Easy Access and Super Friendly Staff

By

September 13, 2017

club

The hotel was centrally located. The staff was very friendly and accommodating. The room was very neat and clean. The grounds were also neat and well kept. I decided after checking in I didn't want to go back out to eat. The front desk provided me with a list of restaurants and highlighted the ones that delivered. Would highly recommend.

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Great place

By

September 08, 2017

club

Convenient, Clean, Quiet, Friendly - couldn't have asked for a better experience!

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Guest Experience

By

September 08, 2017

Average to Good Experince at Holiday Inn Express. I would recommend Hotel with needed improvements. Holiday need more exposure. I wish you the bedy.

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Close to area businesses

By

September 08, 2017

Nice hotel, clean rooms. Printer didn't work in business center. Breakfast area is nice but not much to offer in the food department, should incorporate fruit other then apples

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Comfortable bed and great service

By

September 06, 2017

club

The staff was very helpful and friendly The only thing I needed was gluten free options.

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Return stay

By

September 02, 2017

club

Had appointments in Richmond again and had to stay at our favorite spot! So close to dinning and shopping. Staff is always wonderful and friendly. Room was comfortable and clean like always. Truly a home away from home hotel!

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Good experience!

By

September 01, 2017

club

Good experience! Have stayed here in the past always very good! Thank you for making our stay very pleasant!

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Good clean hotel

By

August 30, 2017

Typical Holiday Inn Experience. Clean comfortable room, frindly staff. Easy access location. Room was modern looking and everything worked. Breakfast room was a bit crammed with too many tables and chairs so kept bumping into people but that is minor. Good expeience overall.

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Great hotel

By

August 29, 2017

club

Very clean, friendly staff, great breakfast selection. Would stay again when in the area.

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