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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 444 reviews
94%
Recommend This Property

Ratings Breakdown

444reviews

  • 5 Stars
    313
  • 4 Stars
    95
  • 3 Stars
    21
  • 2 Stars
    12
  • 1 Stars
    3

Great Hotel!

By

May 24, 2017

Friendly staff, convenient location, clean/spacious room, comfortable bed. We love the consistency with all HI Expresses across the country, which is why we use the brand regularly.

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I NEVER writer reviews

By

May 23, 2017

I wanted to take the time to commend the Neptune location on having a fantastic front desk staff. Specifically, the manager, Tiara (and if she isn't a manager she should be). We stayed at this location during a very busy weekend along with guests from THREE different weddings. I called ahead twice, to touch base regarding early check-in and spoke with Tiara both times. She was professional and helpful. It would be totally understandable for the staff to be stressed out or frustrated by the sheer amount of guests that weekend, but Tiara was always gracious. Any time I needed any assistance during my stay not only was Tiara available but she was friendly, genuine and kind. Yes, the room was spacious and clean, the bed was incredibly plush and comfortable but the positive attitude of your staff absolutely made a difference for me and the only reason I took the time to write this review. I hope you commend Tiara for her fabulous customer service and incredible professionalism!

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Clean and comfortable

By

May 22, 2017

Used this Holiday Inn Express for its convenience to a family wedding that me, my wife and my daughter were attending. My main expectations in a hotel are "clean and comfortable". This HIE met those expectations. And the buffet breakfast was better than the average of similar hotels that we've used in recent years. I would use again if the need arises.

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Comfortale Bed

By

May 19, 2017

club

Loved this hotel. My old memership 904 949 666 was used up to 2011 qt the Holiday Inn Somerset for the 8

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nice room great staff

By

May 17, 2017

I would recommend this property to others staying in the area

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Neptune!

By

May 14, 2017

club

The Staff was very courtesy. Hotel was very clean and convenient to local amenities.

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Awesome stay

By

May 11, 2017

platinumelite

We really enjoyed our stay we willl definitely come back.

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Great night!

By

May 08, 2017

club

I arrived at the HIE in Neptune, NJ at about 11:30pm. Got a nice surprise with an upgrade to a suite. Sweet!

Just staying for one night, I unpacked what I needed and jumped into bed. Good night's sleep. EZ checkout.

Thank you Holiday Inn. Another great night.

Great facilities, comfortable bed.

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Staff welcoming and friendly. Room large, clean and comfortable

By

May 07, 2017

club

The hotel was excellent. Friendly staff and a clean comfortable room. The breakfast was complete with a good selection of hot and cold choices. A welcoming and relaxing hotel.

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Convenient, Clean, Comfortable!

By

May 07, 2017

club

My mom was scheduled for early morning surgery at the Jersey Shore Medical Center (now Hackensack Meridian Health) in Neptune City, NJ on Wed 5/3/17. I am an IHG member, and so when I saw that a member hotel was located in the area, I knew it would be the perfect place for us. My mom is diabetic and takes insulin, so I called and confirmed with the desk agent that the guestrooms have a small refrigerator in them (insulin needs to be refrigerated). I mentioned the reason we were staying (next day surgery) and the agent informed me that there is a special rate. It was so nice to hear that! I booked immediately and only a few days before our stay. When we arrived, we were able to check-in immediately. The agent was extremely professional, attentive, and polite. After we returned from dinner, I needed to utilize a printer so I made use of the business center (no extra charge!). Our room was very clean, nicely decorated and very comfortable. Thank you for a wonderful stay!

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Nice staff

By

May 03, 2017

club

While my friends and I say in the Great Room in the evening to just sit and chat, the room was pretty dark. A staff member, without our asking, saw us and turned on the lights. He was very nice and helpful and made sure we were comfortable.

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Good Experience

By

May 02, 2017

club

Wonderful experience staying at the Holiday Inn Express

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