 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
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Great location but could be better
ByJrgArth86
August 11, 2022
This particular hotel needs more staff, it always looks like they're overwhelmed. They're friendly and helpful to their best of their abilities
The breakfast area is always heavily crowded and there's not enough food or seating for everybody
The rooms are small and the plumbing is bad, also the AC leaks a little bit, making the carpet wet
Very good with a couple of glitches.
ByCal 61
August 11, 2022
The shower was tricky. Had to call to find how it works. The box for the t.v. was hidden and I couldn't change the stations. Lots of people in the elevators and breakfast,which is good for you but somewhat difficult for me. But it's NYC and I take that into consideration. Staff was excellent. Problems were solved. No big difficulties.
Baja calidad del personal
ByChino25
August 09, 2022
Lamentablemente el personal no está capacitado para dar un servicio apropiado a los huéspedes. La manager se desentiende rápido a pesar de ser preguntada directamente, lo que impide que de soluciones.
La noche previa al check out se me presentó una urgencia con el candado de mi maleta pues se cerró cuando ya había perdido la llave. No podía abrirla y mi vuelo salía temprano al día siguiente. Lo comuniqué al sr William de recepción quien solo atinó a decir que "el ingeniero podía ayudar pero no llegaba sino hasta el día siguiente y no tenía su teléfono". Por suerte, el sr Tony, de mantenimiento, se apareció pasada las 9 de la noche en recepción cuando seguía tratando de explicar mi urgencia. Tony entendió todo, sacó sus herramientas y abrió el candado. Es decir, mi problema se arregló por una casualidad, no porque el sr de recepción pusiera interés en ayudar. La solución estaba en el mismo hotel! y no la buscaron.
La primera noche me falló el control de la tv, subieron a cambiarlo, tampoco funcionó. Me dijeron que espere que venían con otro pero me dejaron esperando y nunca volvieron.
En general, al hotel le falta orden, el primer piso está desordenado y lleno de cajas que dan mala imagen.
Stay away hotel
ByCool pepper
August 08, 2022
Our room was very uncomfortable because the AC was very loud and people kept knocking on our door in error.
Crowded with damp rooms
ByDK3711
August 03, 2022
I stayed here on a Friday night. Understandably the hotel was busy, but I tried two rooms and both were very damp smelling. Mold was visibly growing on a lampshade in one of the rooms. Poor upkeep of this hotel, and I'm surprised it is in the IHG group.
Terrible Horrible Stay
ByTy WB
August 01, 2022
The property is definitely not recommended. Infested with bed bugs
Comfortable bed with Unprofessional staff
ByHegazy75
August 01, 2022
Check in Experience : the reception has only one receptionist if there are 3-4 guest to checkin in same time u can wait a lot , avoid to make late reservation u may not able to take your room as they not have room service at late night to clean your room .
Room : The best thing is the bed it is comfy and clean . Room small and furniture is basic and outdated .
Sleep quality : if your room near elevator or near house keeping station u will be in trouble , house keeping staff speak very loudly u will hear lot of stories .
Bath room : small and need lot of maintenance.see the photos .
Lobby : Small and very basic .
Restaurant: Good chairs and tables , serving some breakfast food . The good thing is coffee station all the day .
Staff : Very Rude or May be they hate tourists . Reception staff ( except the manager ) very un professional need tons of training to be more customer oriented
Avoid check in or try to solve any problem during reception shift change they will neglect you and your request will be transferred to morning shift .
Example (1)
At 11 pm I had a request from reception, she told me hurry told me what u need exactly as my husband waiting outside as it is end of my shift .
Example (2)
Need a 2nd room to my family , and the room is open to book at ihg application , at 11 pm went to reception to make the reservation online and check in , they told me even u make reservation now u will not get your room as no house keeping available to clean. I left the hotel at midnight to anther hotel to sleep .
Management: the manger at the morning is very professional and she will try to solve your problem.She follow up with me by phone after I make a complain at ihg customer service and tried to solve my issue .
Management try there best to reopen after COVID restriction lifted , but need to be ready from day 1 specially in basic things .
Location : 11-13 Min walking to time square , some convenience store 5 min walk hotel street is very narrow and I feel un safer around the hotel streets .
Don’t try to solve any problem or request any thing by phone while u outside the hotel , I tried twice the receptionists told me when u come here we can serve u .
Summery :
Area to improve:
1-staff training to be more customer oriented, specially at reception.
2- Two receptionists rather than one specially at daytime
3- house keeping staff at night .
4- Hotel maintenance ( bath rooms , furniture , delayed elevator )
5- corridors floor need to be cleaned regularly.
6- solve late reservation and room availability at ihg application
7- Reduce the noise from house keeping staff during there morning shift .
Area done Good :
1- Reception manager
2- bed clean and comfy
3-fast check out
Very poor
BySamuel fri
July 31, 2022
The hotel is under construction and it was not mentioned when I reserved th room.
The stuff are not friendly and always something was missing in the breakfast.
I am asking to refunds some of the points I paid because of the bad experiance.
Juan Smola Review
ByJuan Smola
January 05, 2021
The stay was not pleasant, I traveled with my family, my three daughters and wife. Dirty rooms, poor cleaning service. They did not place the cafe ninge in the room, you had to call to remember it. When I hired the rooms they promised breakfast included and this was a lie and the price of the rooms the same
Great service
ByEvelyn
December 31, 2020
Everything was good, love the good attention they gave.
Good place
ByMrsov101
December 28, 2020
Good room, everything seemed clean which is particularly important these days. Only many concern was the different noises coming from outside the door as we were by a vending machine and there was high traffic in that area of the building.
Overall, excellent customer service and accommodations.
ByJshamilton1974
December 27, 2020
The staff and room was excellent. I would recommend getting some sort of parking voucher for the guests who have cars. Example, parking lots. Get a voucher for 50-75% per/day vouchers.