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Holiday Inn Express Newcastle - Metro Centre

Clasper Way Swalwell , Newcastle Upon Tyne, NE16 3BE

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 1679 reviews
94%
Recommend This Property

Ratings Breakdown

1679reviews

  • 5 Stars
    1128
  • 4 Stars
    397
  • 3 Stars
    95
  • 2 Stars
    36
  • 1 Stars
    23

Great staff and good room and bed

By

December 28, 2019

We stay here each year and have never been disappointed. Great staff good rooms and good breakfast. Ideal for us.

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great hotel and good value

By

December 27, 2019

Good, modern and clean room with a very comfy bed. Great value hotel with buffet style breakfast included. Very friendly and helpful staff and good location for metro centre, Newcastle and derwent valley

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Comfortable bed and great service

By

December 27, 2019

club

Fab from beginning to end. Staff were amazing breakfast was lovely bed was so comfy

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Great place to stay when visiting Newcastle

By

December 27, 2019

This hotel is great - we stay here all the time when in Newcastle- there is regular buses and we get a rover ticket - the only thing is it would be ideal if there was a path or steps from the car park to the bus stop in stead of walking round
The staff are fantastic especially the breakfast staff n reception stafff

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Great hotel in excellent location

By

December 25, 2019

club

The hotel is ideally situated for the metro centre, easy to get into Newcastle city centre, great staff and clean and pleasant hotel

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Visiting the Grandkids

By

December 25, 2019

platinumelite

Stayed hear for the weekend and thoroughly enjoyed it. The rooms are quiet and comfortable and the staff here are great. Always enjoy staying here and looking forward to the next trip.
Would definitely recommend this hotel.

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Great Hotel

By

December 24, 2019

club

Great reception, efficient and friendly staff. Clean room well laid out and stocked with tea and coffee. An Iron was also provided.
Everything we needed for our couple of days family stay was provided including brilliant Internet.
Breakfast buffet was very well presented for self service. Kept fresh and stocked. Choice was great.

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Room allotted is different

By

December 23, 2019

I don't write in brief.
I was allotted a different room.manager said you cannot get the room which u booked at the time of booking.the room allotted is the one available at the time of checking.totally disappointed.I could have cancel the booking but it was again loss to me only.I have to book again another hotel.

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Good location for shopping

By

December 22, 2019

club

Used this hotel as was doing my Christmas shopping in the Metro Centre.

Good location, excellent staff, my room was very good, warm and not much noise from the train line.

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staff are excellent

By

December 21, 2019

club

Enjoyed the stay but find the beds are a bit uncomfortable and feel they are probably in need of an update. That being said overall the hotel is of a good standard and the staff are excellent, and a stay during the week is very good value for money especially with breakfast included

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Well located hotel

By

December 21, 2019

club

This hotel was in a handy location for the metrocentre and had multiple restaurants within walking distance. The food was good and the staff were very friendly and helpful. It was very good value and I would use it again if I'm in the area.

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Good stay

By

December 19, 2019

Everything good except bathroom steam vent and toilet flush did not work properly,

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