Rated 4.3 out of 5 by 508
Rated 4.0 out of 5.0 by keentraveller Excellent customer service and value for money
Good location for the Metro Centre and all the shops nearby. Brain was excellent and friendly, nothing was too much.
The double bed had a lovely mattress. The sofa bed was not so great. The breakfast wasn't special but a warm selection was provided along with continental breakfast, as included in the already value for money price (I used my points), I cannot fault/complain
The hotel has had a recent refurbishment and the rooms were clean and as expected for HIE property.
Would recommend it
February 10, 2016
Rated 5.0 out of 5.0 by Quilt67 Friendly welcome
Typical friendly "Geordie" welcome. I require a room with disabled facilities and this was reserved at our previous visit (1 week earlier) without my having to ask for it. The local eateries were pointed out to us with an offer to reserve a table if needed in future.
February 6, 2016
Rated 5.0 out of 5.0 by swannydoonhamer great staff
Lots if shops and restaurants locally
Clean and bright
February 5, 2016
Rated 5.0 out of 5.0 by heathere Another great stay
Excellent hotel. Clean comfy room. Friendly helpful staff. I can't rate this hotel highly enough.
February 1, 2016
Rated 4.0 out of 5.0 by project manager man leasure stay
Used the IHG points I earnt for this stay.
Staff were friendly, room clean. Really useful if visiting the metro centre or Newcastle
Hol Inn Express is more basic, so you have to set your own expectations lower.
Didn't have breakfast because I'm not a fan of the choices. Not the hotels fault but at corporate level I think Hol Inn should re-visit this and freshen it up a bit (Example breakfast at Staybridge hotels, part of the same group, has a better idea of breakfast. This is stil self-service but a little more choice and variety).
January 26, 2016
Rated 5.0 out of 5.0 by Sadbassa Gooid general experience and pet friendly.
As expected, the stay was very comfortable. I have stayed in HI Express hotels before, but on this occassion I had to look after my small dog. The dog was welcomed without fuss or penalty.
Quality of stay was good, clean room and helpful staff. Recommended.
January 26, 2016
Rated 5.0 out of 5.0 by boabster Pleasant staff and comfortable room
Hotel situated in slightly busy area but was comfortable and quiet. Staff were polite and helpful. Hotel is ideally situated for good shopping area and very central for all directions of travel.
January 23, 2016
Rated 5.0 out of 5.0 by moscowmule67 Excellent
Very comfortable and convenient location to City Centre and to explore Newcastle and surrounding areas. Free parking and local restaurant's available for evening meals next to the Hotel.
January 18, 2016