 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Comfortable bed and great service
ByTA of NY
August 05, 2016
Great place for business stays. The staff is very friendly and accommodating!
Great Stay
ByGoathill
July 28, 2016
Great Rooms. Clean Rooms. Passed Black Light Inspection.
Quiet, comfortable rooms with comfortable pillows. Great Breakfast, Great Coffee, Great cookies and juice in the evenings! The staff greet you by name if you are a return customer which I am. I have yet to be disappointed by them. They are FAMILY driven, not Customer driven. I think their motto is "Come as a guest and leave as Family" That's the way they treat you anyway.
Comfortable bed and great service.
Bypatecakes
July 23, 2016
We were in town for a funeral. Your location was perfect for the services and visiting family. I have already recommended you to the family. The staff was great! My lack of sleep was due to the circumstances of our visit.
Comfortable bed, great service, convenient location
ByJim sorry, that's it
July 22, 2016
We thoroughly enjoyed our night at the hotel. Staff was helpful and friendly, accommodations were excellent. The location was ideal for our trip between Jacksonville, FL and New Orleans. We were treated exceptionally well as IHG members. The breakfast was also outstanding. Being an IHG member has served us well, and I look forward to being similarly pleased in the future.
Stay with Express
Byworldtravelerintraining
July 19, 2016
This stay met all of my wants and needs. The friendly staff and cleanliness of the inside of the building really made me feel comfortable. The room was spacious and the temperature of the room was ideal for a great nights rest.
Great staff, clean hotel
ByThor_70301
July 19, 2016
Staff was very helpful getting us a room without reservations.
Hotel was clean and up to date. Great variety and quality of breakfast served.
Room comfort
Bymynana63
July 10, 2016
Found the room to be clean and beds comfortable, but a little hard and high for me. Quiet and bathroom clean. No smells. Nice TV in the sitting area of suite as well as bedroom area.
Not for business travel
Bywareagleauburntigers!!
July 01, 2016
nowhere to eat, staff have a job and that is to punch in and then punch out. not very professional
Not our typical stay @ Holiday inn Express
BySLG65
June 28, 2016
I had made reservations at this location a couple of weeks in advance and had chosen the option of booking early and paying in advance. Upon arrival, we checked in as normal, but was not greeted as Priority Club members. The desk clerk ask for my credit card information so that any incidentals could be charged if needed. I stated at that time that the room had already been prepaid in advance, and she confirmed that indeed it was.
After reviewing my bill and my bank statement, after checking out and returning home, I discovered that when my card was swiped at check in, that charged another $242.00 to my card. At check out $173.00 was credited back, but my rate for the 2nd night stay was higher than the original rate at booking time. I also noticed that on my statement, that we had been checked out after the 1st night stay and then rebooked back in at the higher rate. I called the hotel and was initially informed that there was an automatic $25.00 per night charge and that the charge would be refunded in a day or so. I asked why it wasn't refunded with the other $173.00 and they were unable to provide and explanation.
I also asked for an explanation as to why we were checked out and then rebooked at the higher rate. Again the person on the phone was unable to provide and explanation and would have to wait.
Very Clean and GREAT pillows!!
ByFCANDELIER
June 27, 2016
This place was very clean and everyone was very helpful. Would certainly stay there again!
Cool
ByCampOrdins
June 25, 2016
My family had a very awesome stay in this hotel. Thank you!
Excellent hotel and location
ByNicky4153
June 21, 2016
The hotel was excellent in every way. The location was very good for a vacation. The staff at the front desk gave us wonderful directions to the various sites we were looking for. The rooms were large and clean. The common area had places to sit and relax. The WiFi was very good. Every area was spotlessly clean and neat. The breakfast was awesome. The 24 hr. coffee availability was much appreciated. We would definitely recommend this hotel.