 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.6
95%
Recommend This Property
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front desk
ByFJTjr
July 29, 2021
It would be nice if a newspaper was available...even if I have to pay for it. Especially on a Sunday but daily if I'm there for multiple days.
ok
Bynoneabc
July 28, 2021
this hotel is ok, clean, hot breakfast, staff helpful
Excellent hotel
ByMaryann 7
July 28, 2021
Our girls trip to Pittsburgh brought us to this hotel. Upon entering the hotel we were greeted by two very friendly staff members. Entering the room was very easy with the key card,not like some others I've encountered. Room smelled very clean and everything was in order. Wish we could've stayed longer. Would come back here again.
Great Place to Stay but Be Aware of the Incidentals Fee
ByHedge
July 28, 2021
This hotel was very nice, clean and comfortable. Easy access on and off the highway, with free parking. Large exercise room and pool area. Staff was very friendly and helpful. We will stay here again on our next visit to Pittsburgh.
What I didn't like was the "Incidentals Fee" of $100 per stay (although the fee assessed was $200 for a 3 day stay) which is tacked onto your account upon check in. This was not referenced in the reservation via IHG. It's not clear what this fee is intended to cover but it as released upon check-out. The fee was not mentioned at check-in but I later found that there is a sign posted on the front desk counter.
Great stay!
ByJess
July 28, 2021
Seriously such a great experience! Room was clean, staff were all very friendly and accommodating to my needs
Great Stay, Great Staff!
ByKing757
July 27, 2021
My customer service was great, the location was great, the food was great, and my overall experience was great! I will come back again! Thank you Joshua and Joselyn!!!!!
Very welcoming and gracious ambience
ByJose
July 26, 2021
We reached a little late to the hotel, yet and had to leave early to the train station. The hotel staff were very accommodative and willing to help us out by going out of their norm in providing us with the shuttle service to the station. Our overall experience was very positive and encouraging. Thank you Holiday Inn and its staff.
Guest service with a smile
ByTheresaB
July 25, 2021
Loved how the front desk were great with requests. Very customer service minded. Great job.
Always my go-to place to stay when in Pittsburgh
ByML789
July 23, 2021
The staff at this (and every) Holiday Inn is super friendly and warm. A late arrival at this hotel has always been efficient and friendly and you never feel like you're putting them out or interrupting them. Small things like a smile or friendly conversations with other members of staff - this time it was with maintenance and the front desk reception - truly makes you feel welcome. Any questions are promptly answered and without hesitation or irritation from the staff. Basically, I don't go anywhere else and am usually in the Pittsburgh area, both business and personal, at least 4 times a year.
Clean bed
ByPirulo
July 22, 2021
The customer service were very friendly and very helpful the room very clean and the bathroom. When you walk in they say hi and good afternoon. Very helpful. Out side the parking very clean they always has some body cleaning. And have a good experience in that hotel. GREAT JOB
Nice stay
ByHappy Camper
July 22, 2021
Cleanliness is the most important thing for us to be happy with our experience and we were very happy. Parking was convenient and close to the front door. Never waited more than 10 minutes for an Uber.
Mostly good service
Byternme
July 22, 2021
Overall was a good stay but a little disappointed when toilet was clogged and someone just dropped off a plunger and left