Rated 4.1 out of 5 by 470
Rated 5.0 out of 5.0 by M1772 Great location, great staff.
I stayed with my family over Easter weekend. The room was great, staff fantastic and breakfast choice brilliant for an Express brand - much more than I expected! The hotel was quiet and we had good sleep and it was walking distance to everywhere we wanted to go.
April 16, 2015
Rated 3.0 out of 5.0 by Sammygir1 Good and Bad Points About Our Stay
The lifts at the hotel were broken during our stay. Service Lifts were available but we were not told about them until our checkout. Four flights of stairs to enter and exit our room was no fun. Breakfast wasnt great and there is much room for improvement there. Thats the downside. The upside is that this hotel has a great location and is very nice. The staff are very friendly and make you feel welcome. Rooms are nice and good view from side rooms. I think we just chose the wrong dates and were just unlucky to be there when lifts were out of order. Have had previous great stays at this hotel.
April 14, 2015
Rated 5.0 out of 5.0 by valnvic pleasant roomn clean and modern hotel.
Excellent check in, room clean and adequate for our needs. Pillows a little hard but ok for our needs. Staff excellent, very helpful. Will be staying at Holiday Inn Gatwick in June, looking forward to another pleasant stay. Ice machine a big bonus!
April 13, 2015
Rated 2.0 out of 5.0 by Shooshopper Yueghhhh
Terrible waste of money. No lifts (out of order for months, apparently). One hour wait to get into the Gunwharf car park (no reserved parking). The carpet in our room was truly disgusting - numerous stains. Many stains on the carpet in the hallway to the room. Shower offensive - build up of shower products and human debris to the shower door. Staining to the pillow labels.
Needs a total over haul - really disappointed as we paid nearly £100 for one night.
April 11, 2015
Rated 4.0 out of 5.0 by burty5 Great location and accomodation
Excellent position for all of the restaurants, bars and Historical dockyard, parked car and then didn't need it again until leaving, hotel validated ticket so free parking and then only £2 a day after that. Room was good with everything we needed for a comfy stay, shower was excellent!!! Breakfast was a let down as nothing left when we went down but greedy people had taken plates full of food maybe taking it with them for their lunch!!!
Staff were fantastic very friendly and helpful
Would definitely stay here again during the week not sure how noisy it would be on a weekend with all the bars, casino and club though
April 11, 2015
Rated 3.0 out of 5.0 by Chris62H Room adequate
Lifts not working.
No drawers in the room
I would not class this as four star however location excellent
Staff wonderful, clean and comfortable.
April 11, 2015
Rated 4.0 out of 5.0 by JLTD Great staff - good location
Lifts were not in service for the duration of our stay but otherwise the staff gave excellent service and made an effort to help whenever possible.
April 10, 2015
Rated 4.0 out of 5.0 by Loustu Excellent location and very helpful staff
Excellent location for visiting historic dockyard. Staff very friendly and helpful. Good choice for breakfast , I don't have cooked breakfast but have seen other reviews comment on not enough hot choice , my family enjoyed the sausage egg and beans and there was plenty of other options so really not a problem . Good stay overall just felt a few areas need a little TLC , for eg towels were really worn out , a few touches up on paint work could make the room seem much fresher .
April 9, 2015